Printer/Field/Break-Fix Technical Support

1 week ago

Iselin, United States BCForward Full time
Job DescriptionJob Description

Role: Field Technical Support

Location: Iselin, NJ

Duration: 12 Months

Job Description:

This customer-facing, non-exempt HP PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to HP’s PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful, and determined for success.

This is a team-based group of self-starting, technical/mechanical delivery professionals. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow HP’s business in a profitable manner and within the budget. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software, and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.

Demonstrated core competencies of success in this position are:

  • Strong mechanical aptitude, working with tools and various alignment apparatus.
  • Alignment with customer’s business needs while maintaining HP’s contractual commitments.
  • Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks, and switches.
  • Able to balance and prioritize multiple activities and issues.
  • Successful cause and effect understanding of financial perspectives on the business.
  • Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
  • Attention to detail and commitment to administrative responsibilities.
  • Exercise solid business-based decision-making skills, taking appropriate risks to ensure that both HP’s and the customer’s business needs are met.
  • Independent thinking while adhering to standard technological/mechanical and business procedures.
  • Industry / company knowledge that provides solid technology solutions and options to the customer.
  • Ability to evaluate a technical situation while managing the operational challenges quickly and accurately.
  • Working independently and able to re-prioritize tasks/events/commitments quickly based on contract, customer, and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.

Requirements:

  • Able to bend, crawl, stoop, sit, lift, and move 50 pounds of weight.
  • Availability to work both scheduled and unscheduled overtime.
  • Participate in assigned work during non-traditional workdays, holidays, and shift work.
  • Onsite customer facing experience.
  • Technical/mechanical hardware repair experience.
  • Demonstrated technical/mechanical aptitude for learning new technology.

High School diploma or equivalent, plus additional hardware technology training. College preferred.

Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer. All qualified applicants willCompany DescriptionAbout BCforward:\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r
\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r
\r
BCforward is an equal opportunity employer. All qualified applicants will

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