Director Service Delivery Master Data Management

2 months ago

Marlborough, United States BJ's Wholesale Club Full time

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

•        BJ’s pays weekly

•        Eligible for free BJ's Inner Circle and Supplemental membership(s)*

•        Generous time off programs to support busy lifestyles* 

                      o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

•        Benefit plans for your changing needs*

                      o Three medical plans**, Health Savings  Account (HSA), two dental plans, vision plan, flexible spending

*eligibility requirements vary by position

**medical plans vary by location

Location: Marlboro 
Reports to: SVP Shared Services 

About Us 

BJ’s Wholesale Club is a leading retail company dedicated to providing exceptional value to its club members. With a robust strategic growth plan, we are committed to innovation, efficiency, and excellence in all that we do. As part of our continued growth, we are seeking an experienced Master Data Management (MDM) Leader to join our team. 

Job Summary:

The primary responsibility of the Director Master Data Management is to manage the daily operations of the Master Data group within Shared Services in Marlboro, MA. This role also involves developing, implementing, and managing a comprehensive MDM strategy to ensure data quality, consistency, and reliability across the organization. The MDM Leader will oversee the design, implementation, and maintenance of MDM governance, processes, and systems, leading a team of MDM professionals, and collaborating with cross-functional teams to drive data-related initiatives. 

The ideal candidate will have a strong knowledge of master data in a retail environment including governance policies and procedures with an ability to increase the services offered by the group. The leader must demonstrate an ability to maintain a strong control environment (including SOX and operational controls). Finally, the ideal candidate will have demonstrated the ability to meet and exceed service level agreements within a shared services environment. 

Key Responsibilities:

  • Develop and Implement MDM Strategy: Align the MDM strategy with the organization's business goals and objectives, ensuring timely and accurate processing of vendor master additions and changes. 
  • Team Leadership: Lead and manage a team of MDM professionals, providing guidance, mentorship, and performance feedback. 
  • Cross-Functional Collaboration: Work with IT, club operations, functions (eg merchandising, Finance etc.), and data governance teams to ensure accurate and consistent master data. 
  • MDM Processes and Standards: Establish and maintain MDM processes, policies, and standards to ensure data integrity and compliance. 
  • System Design and Implementation: Oversee the design and implementation of MDM systems and tools. 
  • Performance Monitoring: Define and monitor key performance indicators (KPIs) to assess data quality and drive continuous improvement. 
  • Data Stewardship: Work with data governance teams to establish data ownership and stewardship across business units. 
  • Data Quality Assurance: Conduct regular data audits and quality checks to ensure compliance with MDM policies and standards. 
  • Industry Trends: Stay current with industry trends, best practices, and emerging technologies in MDM. 

Additional Responsibilities:

  • Special Projects: Manage special projects and any issues related to the Master Data Solution.   
  • Influence other groups to adhere to current or recommended policy 
  • Implement procedures aimed at maintaining “clean” master data files 
  • Ability to recruit, develop and lead a high performing team 
  • Responsible for setting strategy and direction of team 

Qualifications:

  • Education: Bachelor’s degree in Information Systems, Computer Science, Data Management, Business or a related field. 
  • Experience: Minimum of 8-10 years in Master Data Management, Data Governance, or a related role. 

Skills: 

  • Strong knowledge of MDM concepts (retail preferred), methodologies, and tools. 
  • Excellent analytical, problem-solving, and decision-making skills. 
  • Exceptional communication and interpersonal skills. 
  • Strong project management skills and experience in implementing MDM solutions. 
  • Experience with data quality frameworks and data governance practices. 
  • Knowledge of data privacy and compliance regulations (e. g., GDPR, CCPA). 
  • Ability to adapt to a fast-paced, dynamic work environment. 
  • Fact based, organized and a problem solver. 
  • Proficiency in performance metrics and data analysis. 
  • Project management and process improvement experience. 
  • SAP Experience: Considered a plus. 

Preferred Skills:

  • Lean Six Sigma certification. 

Travel 

  • Able to travel occasionally. 

Additional Skills: 

  • Ability to influence at senior levels of the organization. 
  • Self-motivated with the ability to adjust to changing priorities. 
  • High attention to detail and accuracy in a high-volume work environment. 
  • Organized, team player in a shared services environment. 
  • Strong knowledge of internal controls. 

Licensures and Certifications:

  • Required: Proficient in Microsoft Excel, PowerPoint, Word, Outlook, Access. 
  • Preferred: Lean Six Sigma certification. 

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $142,000.00.

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