Ramp & Customer Service Agent

2 months ago

Belgrade, United States Alaska Airlines Full time
Company: Horizon Air The Team:

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary:

The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions. 

Key Duties:
  • Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
  • Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
  • Performs aircraft grooming and security searches.
  • Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
  • Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage. 
  • Loads and offloads luggage and cargo with the use of conveyor belts. 
  • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
  • Performs other duties as assigned. 
Day in the Life:

 

To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA

Job-Specific Experience, Education & Skills:

Required:

  • Strong written and verbal communication skills.
  • Ability to juggle multiple tasks in a fast-paced environment.
  • Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
  • Ability to learn and operate a computerized reservation system.
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift 50 pounds.  
  • Must be able to stand for long periods of time.
  • Must be able to bend, stoop, squat, reach and grasp.
  • Ability to perform basic mathematics.
  • Ability to work a flexible schedule including nights, weekends and holidays. 
  • Ability to participate in paid training that may require overnight travel.   
  • Depending on work location, ability to obtain USPS Mail Handling Certification.
  • Ability to obtain airport security clearance.
  • Ability to communicate in English. 
  • High school diploma or equivalent. 
  • Minimum age of 18. 
  • Must be authorized to work in the U.S.

Preferred:

  • A minimum of 1 year of customer service or community service experience.
Airport SIDA Badge Requirements:

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. 

 

Job-Specific Leadership Expectations:

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. 

Starting Rate: USD $20.30/Hr. Total Rewards:

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

 

  • Free stand-by travel privileges on Alaska Airlines & Horizon Air
  • Comprehensive well-being programs including medical, dental and vision benefits
  • Generous 401k match program
  • Quarterly and annual bonus plans
  • Generous holiday and paid time off 

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status: Non-Exempt Employment Type: Part-Time Regular/Temporary: Regular Requisition Type: Frontline Location: Bozeman, MT - Airport Equal Employment Opportunity:

We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.

Featured Job: 0 I:: Y - RCS Z:: Y - FL

  • Ramp & Customer Service Agent

    3 weeks ago

    Belgrade, United States Alaska Airlines Full time

    Alaska Airlines - JobID: 6A3D84A644F3499F83FAD34F385A0712 [Customer Service Representative] As a Ramp & Customer Service Agent at Alaska Airlines, you'll: Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights); Perform boarding and gate duties; Process and secure guest luggage; Load and...

  • Ramp & Customer Service Agent

    1 month ago

    Belgrade, United States Alaska Airlines Full time

    Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return,...

  • Ramp & Customer Service Agent

    1 month ago

    Belgrade, United States Alaska Airlines Full time

    Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return,...

  • Ramp & Customer Service Agent

    1 month ago

    Belgrade/Montana/USA, United States Alaska Airlines Full time

    Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return,...

  • Ramp and Customer Service Representative

    3 weeks ago

    Belgrade, Montana, United States Alaska Airlines Full time

    At Alaska Airlines, we're seeking a skilled Ramp and Customer Service Representative to join our team. Key responsibilities include:Key Responsibilities:Assist guests with travel needs, including answering inquiries, baggage handling, and ticketing.Perform boarding and gate duties, ensuring a smooth and efficient passenger experience.Process and secure guest...

  • Customer Support Agent

    4 weeks ago

    Belgrade, Montana, United States NCR Corporation Full time

    Job Title: Customer Support AgentJob Summary:NCR Corporation is seeking a Customer Support Agent to join our team. As a Customer Support Agent, you will be responsible for providing technical support and assistance to clients and businesses regarding hardware and software issues.Key Responsibilities:Works directly with customers to resolve recurring or...

  • Marketing Representative

    3 weeks ago

    Belgrade, Montana, United States larry bitterman - State Farm Agent Full time

    Job DescriptionAt Larry Bitterman - State Farm Agent, we're seeking a highly motivated and customer-focused individual to join our team as a Marketing Representative. As a key member of our team, you will play a crucial role in helping our business grow through value-based conversations and exceptional customer experiences.Responsibilities:Develop and...

  • Customer Service Ambassador

    4 weeks ago

    Belgrade, Montana, United States Family Dollar Full time

    Customer Service Representative RoleAs a valued member of the Family Dollar team, you will be responsible for delivering exceptional customer service. Your key responsibilities will include greeting customers, assisting with merchandise selection, and completing cash register transactions with accuracy and efficiency. You will also be expected to answer...

  • Customer Service Representative

    1 month ago

    Belgrade, Montana, United States Enterprise Holdings Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at the Bozeman Yellowstone International Airport. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience for all...

  • Customer Service Representative

    4 weeks ago

    Belgrade, Montana, United States Glacier Bancorp Full time

    About The RoleThe Customer Service Representative will provide exceptional customer service, assess and fulfill customer needs in a professional manner. Process all customer deposits, withdrawals, loan payments, and sell cashier checks and follow established procedures. The Customer Service Representative is also responsible for processing all new account...

  • Customer Service Representative

    3 months ago

    Belgrade, United States Enterprise Mobility Inc Full time

    Overview Start your career with Enterprise! Were hiring immediately for a Customer Service Representative at the Bozeman Yellowstone International Airport! Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a...

  • CSR (Customer Service Representative)

    2 weeks ago

    Belgrade, United States Manhattan Plumbing & Heating Full time $25 - $30

    ABOUT MANHATTAN AIR – MANHATTAN PLUMBING & HEATING At MPH, we are dedicated to ensuring that our service is fast, efficient, our technicians, installers are friendly, and our products are top tier in the industry. We have been raising the bar for plumbing, heating, excavation, and HVAC for over twenty years throughout Montana. We are one of the largest...

  • Produce Clerk

    3 weeks ago

    Belgrade, Montana, United States Town & Country Foods Full time

    Key Responsibilities:As a Produce Clerk at Town & Country Foods, you will provide exceptional customer service by making customers feel welcome and giving prompt, courteous assistance in a grocery store environment. You will also be responsible for safely and efficiently unloading and storing merchandise and supplies, including lifting and carrying or...

  • Customer Service Representative

    3 weeks ago

    Belgrade, Montana, United States First Interstate Bancsystem Inc Full time

    About UsAt First Interstate Bancsystem Inc, we're committed to making a meaningful difference in the lives of our customers and employees. Our compensation and benefits package is designed to provide employees and their families with as much choice as possible, including generous Paid Time Off (PTO) and Child Care Assistance Program for eligible...

  • Customer Service Representative and Cash Transaction Specialist

    3 weeks ago

    Belgrade, Montana, United States First Security Bank Bozeman Full time

    Job OverviewAbout the Role: We are seeking a skilled Customer Service Representative and Cash Transaction Specialist to join our team at First Security Bank Bozeman.This role involves providing prompt and courteous service to all internal and external customers, while maintaining a high level of information security and supporting the goals and mission of...

  • Customer Service Representative

    2 weeks ago

    Belgrade, United States Enterprise Mobility Inc Full time

    Overview Start your career with Enterprise! Were hiring immediately for a Customer Service Representative at the Bozeman Yellowstone International Airport! Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a...

  • Customer Service Representative

    2 weeks ago

    Belgrade, United States Enterprise Mobility Inc Full time

    Overview Start your career with Enterprise! Were hiring immediately for a Customer Service Representative at the Bozeman Yellowstone International Airport! Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a...

  • CDL A Delivery Truck Driver Trainee

    4 weeks ago

    Belgrade, Maine, United States Sysco Full time

    Job Summary:Sysco is seeking a CDL A Delivery Truck Driver Trainee to join our team. As a trainee, you will have the opportunity to learn and develop the skills necessary to become a dependable Delivery Partner.You will train for your Class-A CDL, including how to safely operate a tractor-trailer, to unload/deliver various products to an assigned route...

  • Rural Carrier Associate Position

    3 weeks ago

    Belgrade, Maine, United States US Postal Service Full time

    Job Summary: As a Rural Carrier Associate with the US Postal Service, you will be responsible for delivering mail and packages along a designated rural route. This role requires a strong commitment to customer service and the ability to work independently in a fast-paced environment.Key Responsibilities:Deliver mail and packages to customers along a...

  • Rural Carrier Associate/Sr. Route Associate

    4 weeks ago

    Belgrade, Montana, United States US Postal Service Full time

    As a Rural Carrier Associate with the US Postal Service, you will be responsible for delivering mail and packages to customers along a designated rural route. Your duties will include operating a vehicle, providing excellent customer service, and ensuring timely delivery of mail and packages. You will also be responsible for maintaining accurate records and...