CSR (Customer Service Representative)

21 hours ago

Manhattan, United States Manhattan Plumbing & Heating Full time $25 - $30
ABOUT MANHATTAN AIR – MANHATTAN PLUMBING & HEATING At MPH, we are dedicated to ensuring that our service is fast, efficient, our technicians, installers are friendly, and our products are top tier in the industry. We have been raising the bar for plumbing, heating, excavation, and HVAC for over twenty years throughout Montana. We are one of the largest mechanical contractors in the state and we love what we do. We are licensed, bonded, and stand by our work.None of this would be possible without our exceptional employees and team members That is why we go above and beyond to promote their wellbeing and retain the very best team in the business. In addition to our competitive wages and incentives, we offer great benefits and an enjoyable work environment.
m.air benefits & incentives:
  • Competitive wages – DOE.
  • Year-round work.
  • M-F 7:00-5:00pm *Subject to change".
  • Overtime pay, (Hourly employees).
  • Company phone/ app and or stipend $10.00-$25.00 per month - DOE.
  • Continued education & paid training.
  • Company attire.
  • Employee referral spiffs.
  • Medical Insurance – we pay 75% of your health insurance premiums (health insurance is available the first day of the month after your first 60 days).
  • Life Insurance
  • Company Dental, Vision, Accident Insurance are also available.
  • 401K Plan with MPH - 4% match, *(Plus, an additional 3% end of the year match) Total of 7%
  • Year-End profit sharing
  • All employees are eligible to advance to any position within the MPH companies.
  • Paid vacation, PTO
  • Family company culture of employees participating in events, trap shooting, cornhole tournaments, outdoor        activities, camping, fishing, RZR trips, BBQs, trips, Parade-Outings and other fun activities throughout the year.

ARE YOU A GOOD FIT?We are looking for someone who is motivated to do quality work and further their career as an m.air CSR, (Customer Service Representative). Ask yourself: Are you willing to ask questions? One who looks for ways to improve processes, seeks out and cultivates positive and professional relationships with internal and external people? Do you have a true understanding of teamwork? Do you take pride in your work? Do you hold yourself accountable? Are you kind and helpful? If so, we want to meet you
 
WHAT WE NEED FROM YOU:As a m.air CSR, (Customer Service Representative), you are the frontline of support for clients and customers You help ensure that customers are satisfied with products, services, and features. If you can do this and meet the following requirements, apply today
 
Required Qualifications:
  •  High school diploma or equivalent.
  •  A valid driver’s license with a clean driving record.
  • Aggressive self-starter.
  • Able to multi-task and answer a multi-line phone system.
  • Fast learner.
  • Training & development experience.
  • Advanced customer service skills.
  • Strong data entry skills.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills.
  • 1+ years of customer service experience.
  •  Professional phone etiquette.
  • Strong attention to detail.
  • Well organized and ability to work independently.
  • Able to work flexible schedule that may include weekends.
  • Intermediate computer skills.
  • Problem solving skills.
  • Contract administration.
Desired Qualifications: 
  • Answer and route all incoming calls communicating clearly and effectively with the caller.
  • Setting up and scheduling service calls according to Company policies.
  • Create digital dispatch tickets and or work orders for service calls.
  • Debrief Service Technicians after completion of each call.
  • Keeping knowledgeable and up to date on all opportunities.
  • Educate all callers about our products and services according to Company policies.
  • Resolve customer complaints and concerns, assure 100% customer satisfaction.
  • Maintain the digital dispatch board/ schedule.
  • Update customer files as information is received from installation, (Extended warranties, equipment info, etc.)
  • 1+ years in a professional office setting.
  • 2+ years of customer service experience.
  • Advanced level knowledge of computer, software, such as iOS, Android, and Windows, CRM, Dispatching, SAGE, & Accounting software skills.
  • Bilingual, (Spanish).
 Essential Functions and Responsibilities:
  • Answer and route all incoming calls communicating clearly and effectively with the caller.
  • Setting up and scheduling service calls according to Company policies.
  • Create digital dispatch tickets and or work orders for service calls.
  • Debrief Service Technicians after completion of each call.
  • Keeping knowledgeable and up to date on all opportunities.
  • Educate all callers about our products and services according to Company policies.
  • Resolve customer complaints and concerns, assure 100% customer satisfaction.
  • Maintain the digital dispatch board/ schedule.
  • Update customer files as information is received from installation, (Extended warranties, equipment info, etc.)
  • Forecast workload for 5-6 days out minimal.
  • Contact customers with a “Parts Pending” status as parts are received for scheduling.
  • Maintain billing, receivable, staging of materials, and special orders.
  • Maintain and promote positive image of Company.
  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
  • Collects and enters orders for new or additional products or services.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Other duties as assigned.


About Manhattan Plumbing & Heating:

We have been serving Gallatin and the surrounding counties since 2001. We pride ourselves on the skills of our technicians and the quality of our work. The long-term relationships we have established with our customers have rewarded us with many projects across the state. We specialize in the sales, installation and service of entire plumbing and heating systems including alternative energy sources such as geothermal and solar for your new custom home or remodel. Our creative, efficient, highly skilled team uses top-quality products and state-of-the-art equipment on every project, offering a variety of options and upgrades. Our company has a broad range of experience with residential and commercial projects from repair and maintenance to new installations. We focus on the needs of the customers, helping them with the selection of systems that will meet and exceed their expectations.

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