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Door Attendant

1 month ago

National Harbor, United States Marriott International, Inc Full time
Job Number 24126821
Job Category Rooms & Guest Services Operations
Location Gaylord National Resort & Convention Center, 201 Waterfront Street, National Harbor, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Gaylord Entertainment

JOB DESCRIPTION

Job Title:

Attendant Door

Department:

Front Office

Company:

Gaylord Hotels

Reports To:

Asst Mgr Front Services

Supervises:

N/A

Job Description Date:

1/18/07

Job Purpose: Two to three sentences describing the overall purpose of the job

Provide guests with baggage handling and information services at hotel entrance. Responsible for the smooth flow of traffic through Hotel entrance and the security of all guests’ belongings.

Job Responsibilities: Maximum of ten responsibilities, in order of percentage of time spent on functions from longest to shortest; do not list anything that does not represent at least 10% of the job’s time. Please include supervisory responsibilities.

1.

Greet guests at the hotel entrance and assist with the loading and unloading of luggage.

2.

Control vehicle traffic through hotel entrance area including the moving and positioning of vehicles

3.

Promote valet parking services to every guest vehicle that arrives.

4.

Ensure the security of all vehicles in hotel valet parking lot.

5.

Ensure the security of guest luggage and belongings while in the hotel entrance area.

6.

Maintain cleanliness in the hotel entrance area (sweeping, ash urns, etc.).

7.

Accompany guests to the airport to assist with the loading and unloading of luggage as directed.

8.

Maintain current knowledge of local area, attractions and events.

9.

Perform other duties as assigned.

Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities.

Education

High School diploma or equivalent required.

Experience

Minimum six months customer service experience preferred. Good communications skills required. Must be fluent in verbal and written English. Ability to drive standard transmission required.

Licenses/Certifications

Valid Driver’s License and a satisfactory driving record required.

Management Activities: Check all that apply

Interview, select and train STARS

Set and adjust their rates of pay and hours of work

Direct the work of STARS

Appraise STARS productivity and efficiency for the purpose of recommending promotions or other changes in status

Handle STAR complaints

Discipline STARS

Plan the work

Determine the techniques to be used

Apportion the work among the STARS

Determine the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold

Control the flow and distribution of materials or merchandise and supplies

Provide for the safety and security of the employees or the property

Plan and control the budget

Monitor or implement legal compliance measures

Customarily and regularly direct the work of at least 2 or more full-time STARS or their equivalent (1 full-time STAR at 40 and 2 half-time STARS at 20 hours each , are equivalent to 2 full-time STARS).

Authority to hire or fire other STARS, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other employees are given particular weight.

Discretion & Independent Judgment: Answer all questions and provide multiple specific examples.

Question

Answer ( If yes, give multiple examples)

Does this position have authority to formulate, affect, interpret, or implement management policies or operating practices?

No

Does this position have authority to commit the employer in matters that have significant financial impact?

No

Does this position have authority to waive or deviate from established policies and procedures without prior approval?

No

Does this position have authority to negotiate and bind the company on significant matters?

No

Is this position involved in planning long or short-term business objectives?

No

Does this position represent the company in handling complaints, arbitrating disputes or resolving grievances?

No

Does this position have authority to make an independent choice, free from immediate direction or supervision or make decisions or recommendations that may occasionally be reviewed, revised or reversed?

No

Physical Requirements: Indicate requirements that are representative of those that must be met to successfully perform the essential duties of this job.

Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 5 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Additional physical and visual requirements (check all that apply)

x

Identify and distinguish colors

x

Stand for long periods of time

x

Walk extended distances

x

Lift/carry 6-25 lbs.

x

Lift/carry 26-50 lbs.

x

Lift/carry over 50 lbs.

x

Reach hands and arms in any direction

x

Kneel and/or stoop repeatedly

Other:

Working Conditions: Indicate the environmental aspects of the job.

Continually works in normal office conditions and in close proximity to others.

Additional working conditions (check all that apply)

x

Outdoor weather conditions

Extreme cold (non-weather)

Extreme heat (non-weather)

Wet or humid conditions

x

Near moving or mechanical parts

On high precarious places

x

With fumes or airborne particles

Near toxic or caustic chemicals

Near risk of electrical shock

x

Near loud noises

In areas of strong vibration

x

Other: Varying weekly schedule required including evenings, holidays and overtime as business dictates.

For Compensation Department Use Only

Final Job Title:

Attendant Door

Compensation Analyst

CDM & DK

Approved Job Grade:

1

Date Job Evaluated:

1-30-07

Approved FLSA Status:

Non Exempt

Job Family:

Front Office & Guest Services

Incentive Plan:

Customer Sat Bonus

EEO Category:

Service Workers

 Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.