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Room Attendant

2 months ago


Harbor Springs, United States The Highlands at Harbor Springs Full time

Position Overview:

The Highlands at Harbor Springs is actively seeking dedicated Room Attendants to maintain the cleanliness and orderliness of our accommodations. As a vital part of our hospitality team, Room Attendants play a crucial role in ensuring that all guest rooms are welcoming and well-kept. We welcome applicants for both full-time and part-time positions, and no prior experience is necessary.

Compensation:
Starting wages are set at $16 per hour, with an increase to $16.50 for Vacation Homes after a 30-day review.

Employee Benefits:
Working at The Highlands comes with numerous benefits, including:

  • A complimentary Golf Pass and Ski Pass for you and your family
  • A free downhill mountain bike park season pass for you and your family
  • 40% discount at various Boyne Restaurants
  • 30% off Spa treatments at select Boyne Resorts
  • Free access to Avalanche Bay Water Park
  • Discounted lodging for friends and family
  • Childcare services for team members
  • Tuition reimbursement opportunities
  • Team member housing available on a first-come, first-served basis*
  • Service and Loyalty Bonus Program up to 5% of gross wages per season
  • Paid Time Off and Paid Sick Leave
  • Health, Dental, and Vision Insurance

For more details on our benefits and to read testimonials, please visit our website.

Core Values:
At The Highlands, we believe that exceptional leadership enhances the work experience. Our core values guide us in creating memorable experiences for every guest:

  • Long-Term Thinking
  • Excellence in Execution
  • Positive Attitude
  • Development of Great People

Key Responsibilities:
The following responsibilities outline the general expectations for this role:

  • Identify and prioritize vacant rooms for immediate cleaning and prepare for upcoming check-outs.
  • Inspect rooms, hallways, and common areas, reporting any maintenance issues to the supervisor.
  • Change and restock linens and amenities, managing soiled items appropriately.
  • Thoroughly clean and sanitize kitchen and bathroom areas.
  • Maintain cleanliness of floors through sweeping, vacuuming, and polishing.
  • Care for rugs, carpets, upholstered furniture, and draperies.
  • Dust and clean furniture and equipment.
  • Wash walls, ceilings, woodwork, windows, and door panels.
  • Manage inventory to ensure adequate supplies and restock as needed.
  • Complete special tasks as assigned by management.
  • Respond to guest requests for additional supplies or information.
  • Keep supervisors informed of any significant issues or concerns.
  • Maintain a clean and organized work area.
  • Assist fellow room attendants as needed throughout the resort.
  • Communicate with management regarding completed cleaning tasks.

Qualifications:
To be considered for this position, candidates must meet the following criteria:

  • Ability to lift up to 50 lbs.
  • Capability to stand and work for extended periods.
  • Must be at least 16 years of age.
  • A valid driver's license is required for Vacation Homes only.

*Single occupancy, no pets allowed. Inquiries regarding housing can be made during the interview process.