Field Service Manager

2 weeks ago

DORCHESTER, United States Securitas Inc. Full time
As a Field Service Manager, you will Supervise Field Supervisors and other security personnel., perform inspections and ensure that post orders are being followed. You will also be responsible for Coaching and training personnel and carry out administrative procedures in support of Branch operations.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

Starting Rate: $63,000.00/Year

Full time

GENERAL JOB DUTIES

  • Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service.
  • Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.
  • Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments, and surveys; reviews post orders and communicates requirements and changes to affected personnel.
  • Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary.
  • Maintains and submits payroll records and other employee and business information, reviews client and company report for accuracy and timeliness.
  • Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
  • Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.
  • Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues.
  • Performs tasks and duties of a similar nature and scope as required for assigned office.


MINIMUM QUALIFICATIONS (Additional qualifications may be specified and receive preference, depending upon the nature of the position.)

  • At least 18 years of age
  • Reliable means of communication and transportation
  • Legal right to work in the United States
  • Ability to effectively speak, read and write English
  • High school diploma or G.E.D.


Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance
  • Employee Discount Programs (Vehicles, Cell Phone, Cable, Appliances, Theme Park Tickets, etc.)


Experience:

  • Management: 1+ years required
  • Security experience: 1+ years required
  • Entry to intermediate level of computer experience.
  • Prior military/law enforcement encouraged to apply.
  • Candidates with prior medial field experience preferred.


EOE/M/F/Vet/Disabilities

#SCMARI

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About the Team

Our Company Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

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