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Field Tech Support Engineer III

4 months ago

Marinette, United States Johnson Controls International Full time

Build your best future with the Johnson Controls team

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away

What we offer:

  • Competitive salary
  • Paid vacation/holidays/sick time
  • Comprehensive benefits package including 401K, medical, dental, and vision care
  • On-the-job/cross-training opportunities
  • Encouraging and collaborative team environment
  • Dedication to safety through our Zero Harm policy

What you will do:

The mission of the Global Products FSP (Fire Suppression Products) Technical Support function is to provide quality service that exceeds customers' expectations, leading to the wide use and acceptance of our product offerings and solutions, increasing company value, and mitigating business risk. Our Field Technical Support Engineer provides support to our internal/external customers, sales team, contractors, and end users. The Field Technical Support Engineer provides efficient, effective, and cordial technical support. This position is not eligible for Visa sponsorship.

How you will do it:

  • Prepare advanced Bill of Materials for contractors, both domestic and international
  • Create and maintain advanced application-specific design and installation drawings and instructions.
  • Complete system flow calculations
  • Using CAD software, such as AutoCAD and REVIT, to prepare technical drawings.
  • Maintaining a library of standard drawing templates in Multiple CAD software 
  • Consult with engineers, architects, and other professional and technical personnel.
  • Provide answers to technical questions from distribution, field sales, and other customers.
  • Gains customer acceptance by explaining system operational improvements.
  • Travel to customer sites to assist in on-site hazard analysis when required.
  • Serve on technical committees and project teams as required.
  • Assist Quality Assurance and Risk Management teams with warranty claims.
  • Monitor, Influence, and provide guidance on applicable industry codes and standards.
  • Review literature to ensure technical correctness before release to the field.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
  • Review manufacturing drawings for accuracy.
  • Contributes to team effort by accomplishing related tasks as needed.
  • Assist with training of staff in Technical Service and the Training departments.

What we look for:

  • Bachelor's degree in technology or Engineering preferred or similar background through education or related experience.
  • Minimum of 6 years of technical support experience
  • Proficiency in AutoCAD and REVIT platforms 

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.