End User Computing Service Delivery Manager

7 days ago


Dearborn, United States Cognizant Full time

Cognizant is seeking an End User Computing Service Delivery Manager for a full-time opportunity in Dearborn, MI(onsite).

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Responsibilities:

· Lead and manage a team of IT support professionals, including Service Desk, Tech Lounge and desktop support staff.

· Manage the engagement and governance review meetings.

· Ensure timely resolution of end-user service issues and problems, minimizing downtime and disruption.

· Oversee the delivery and support of end-user services, ensuring high levels of user satisfaction and operational efficiency. This includes Service Desk, Deskside support and Remote end user monitoring.

· Manage the maintenance and upgrades of end-user infrastructure, including hardware, software, and network components.

· Work with external vendors to procure and manage end-user hardware and software solutions.

· Utilize the tools for performance management of End User Services. Ensure that end-user services comply with security policies and regulatory requirements. Identify and implement improvements to end-user services and infrastructure to enhance efficiency and user experience.

· Ensure compliance with company policies, procedures, and quality standards throughout the project lifecycle.

· Provide mentorship and guidance to junior team members, helping them develop their skills and advance their careers.

· Utilize expertise in delivery management to solve complex technical problems. Work on problem management to see how we can reduce repetitive issues.

· Leverage Gen AI solutions to implement automated resolutions/ Proactive resolutions

Qualifications:

· 12 plus years of Service Desk experience

· Over 3 years of Delivery Management experience


  • Front End Supervisor

    4 months ago


    Dearborn, United States Restaurant Depot Full time

    Front End Supervisor FULL-TIME $13.50/hr Supervisor: Front-End Manager, Branch Manager FLSA: Non-exempt Position Summary: Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval. Essential Functions: Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval. Ensures friendly,...


  • Dearborn, United States Red Knight Solutions, LLC Full time

    Red Knight Solutions is currently seeking a Desktop Support Specialist in Dearborn, MI. This is a long-term potential CTH opportunity. The pay will be $19.50 (W2). The conversion is typically around 6 months. Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to...

  • Jr Software Engineer

    4 weeks ago


    Dearborn, United States Apex Systems Full time

    Full Job Description Job#: 2044889 Job Description: Job Title: Full-Stack Software Engineer Overview: The Consumer & Dealer Experience organization manages external-facing experiential application portfolio. The Dealer Advisor team develops solutions for dealers' web-based tools, accessible from any device, enabling self-service performance statistics...


  • Dearborn, United States Apex Systems Full time

    Job#: 2039813 Job Description: Position Description: Serve as a core member of an engineering team that designs and develops REST microservices and other software applications. Engage with product managers and product owners to develop features and design and deliver user stories. Use your experience leveraging best in class tools and technologies (CI/CD,...


  • Dearborn, United States HTC Global Services Full time

    HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services...


  • Dearborn, Michigan, United States Randstad Full time

    Job Summary:We are seeking an experienced Information Systems Director to lead our IT department and technical operations. The successful candidate will oversee all aspects of our Information Systems, including ERP, customer and supplier portals, EDI operation, CRM integration, analytics, and other systems.Key Responsibilities:Consult with management to...


  • Dearborn, Michigan, United States Forman Mills Full time

    Job SummaryAs a Back End Maintenance Worker at Forman Mills, you will be responsible for maintaining the cleanliness and organization of the store, ensuring proper stocking and replenishment of merchandise, and monitoring and managing inventory levels.Key ResponsibilitiesMaintain a clean and organized store environmentEnsure accurate and timely stocking and...


  • Dearborn, United States Triumph Group Full time

    TRIUMPH designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that...


  • Dearborn, United States Edw. C. Levy Full time

    The Levy Group of Companies is seeking a Help Desk Field Technician for our Corporate Headquarters location in Dearborn, MI. The Help Desk Field Technician works in conjunction with technical and non-technical personnel to provide corporate-wide, 2nd level support and maintenance of end-user hardware and software. As well as providing a high degree of...

  • Project Manager

    5 days ago


    Dearborn, United States Acro Service Corp Full time

    Job Title:- Project manager Duration:- 12- Months- position (May go Longer) Location:- DEARBORN,MIStandard Shift: Day Job Description:• Project manager for resourcing within Supply Chain. • Interact with internal team (Supply Chain, Product Development, Finance, etc.) to track capital/tooling kick-off, internal approvals required, packaging/supporting...

  • Logistics Analyst

    4 months ago


    Dearborn, United States Penske Truck Leasing Full time

    Responsibilities: Responsible for providing technical support and prioritization related to system solutions. Responds to user inquiries, isolates problems, and supports implementation. Penske user and customer point of contact for review of existing system solutions and feedback/coordination of possible solutions. Ensure that system changes are...

  • Lead Data Engineer

    4 weeks ago


    Dearborn, United States KYYBA Inc Full time

    Client: AutomotiveJob Title: Lead Data Engineer (GCP, Kubernetes)Duration: Open ended Location: Dearborn,MI,48124Shift: : A shift HYbrid position Description: ROLE This position is ideal for the multi-faceted individual who has the most technical experience on the team; Various experience in the areas of System and Software Engineering as well as installing,...


  • Dearborn, United States Diverse Lynx Full time

    Job Title: System Administrator(Exchange SME) Location: Dearborn, MI (Remote) Duration: FulltimeDesired Skills: DLP | Exchange| Exchange SMEJob Description End to end Exchange Service Management Including Exchange Online with SLA and KPI reporting, various exchange policies management, monitoring, governance, security controls and administration Working and...


  • Dearborn, United States Burlington Stores Full time

    Overview Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you!  As an Operations Service Manager at Burlington,...


  • Dearborn, United States Burlington Stores Full time

    Overview Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you!  As an Operations Service Manager at Burlington,...

  • Account Manager

    2 weeks ago


    Dearborn, United States Omron Automation Full time

    Work at OMRON Omron is a leading global manufacturer of industrial automation products focused on sensing and control technologies. Omron Automation-Americas, headquartered in Hoffman Estates, IL, is the industrial automation subsidiary of Omron Corporation, an$8 billion global technology company celebrating more than 80 years of success. Omron Automation...

  • Account Manager

    2 weeks ago


    Dearborn, United States Omron Automation Full time

    Work at OMRON Omron is a leading global manufacturer of industrial automation products focused on sensing and control technologies. Omron Automation-Americas, headquartered in Hoffman Estates, IL, is the industrial automation subsidiary of Omron Corporation, an$8 billion global technology company celebrating more than 80 years of success. Omron Automation...


  • Dearborn, United States Bora Bora Smoothie Cafe Full time

    Job Summary: The Administrative Assistant (IT Focus) will provide administrative support to the IT department, assist in the coordination of IT-related projects, and ensure efficient operation of IT systems and processes. This role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously in a...


  • Dearborn, United States Apex Systems Full time

    Full Job Description Job#: 1362287 Job Description: Position Description: Provide technical leadership to the Build Team, which includes designing, developing, and implementing branching strategies for complex applications. The resource will be developing and supporting the release process including but not limited to Continuous Integration/Delivery....


  • Dearborn, United States The Auto Club Group Full time

    The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 13+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. Primary Duties and...