Client Systems Technician

2 weeks ago

San Antonio, United States Govcio LLC Full time
Overview:

GovCIO is currently hiring for a Client Systems Technician to provide technical support for end users and ensure the seamless operation of client systems for 616 Operations Center (OC) and 616 Air and Space Communications Squadron (ACOMS), operations. This position will be located in San Antonio, TX and will be an onsite position.

Responsibilities:

Implements and maintains smooth operation and physical design of databases. Conducts performance tuning of indexes and databases in general. Reviews database design and integration of systems, provides backup recovery and makes recommendations regarding enhancements and/or improvements. Maintains security and integrity controls. Formulates policies, procedures, and standards relating to database management, and monitors transaction activity and utilization. May develop stored procedures and/or triggers.

  • Administers a variety of database systems, such as Microsoft SQL Server, and other Database Management Systems (DBMS).
  • Develops and enforces database administration and user standards and procedures; audits, modifies, and amends data in systems using SQL commands.
  • Oversees the scheduling of database projects, database and transaction log backups, notifications, and database replication between multiple SQL Servers and remote sites.
  • Assists Database Designers/Information System Analysts in the development and creation of SQL and Web-based databases and database systems.
  • Reviews technical designs, reports, documentation, and other materials produced by staff; creates and maintains high-level reporting systems using products such as Crystal Reports; researches and implements new database and online technology.

Client Specific Responsibilities

  • Provides timely technical support for end users, troubleshooting and resolving hardware, software, and related network issues.
  • Installs, configures, and troubleshoots client systems, including virtual desktops, laptops, mobile devices, video teleconference (VTC) systems, printers, and other peripherals.
  • Provides technical support to end users.
  • Monitors system performance, identifies potential issues, and implements solutions to improve efficiency and reliability.
  • Manages system updates, backup procedures, and data recovery processes.
Qualifications:

Qualifications

  • High School with 0 - 3 years (or commensurate experience)

Required Skills and Experience

  • Clearance Required: Active TS/SCI
  • DoD 8570 certification (CompTIA Security+ or equivalent)
  • 1 – 2 years of experience in IT support or a related role
  • 1 - 2 years of experience with networking fundamentals, including TCP/IP, DNS, DHCP, and VPNs
  • 1 - 2 years of experience working with ITSM platforms such as Remedy or ServiceNow
  • 1 -2 years of experience working with Windows Operating Systems
  • Proficiency with user account management using Active Directory or DRA
  • Experience with system imaging, configuration, software deployment, and remote support
  • Interpersonal and professional; oral and written communication skills required
  • Relies on experience and judgment to plan and accomplish goals
  • Ability to manage multiple tasks and priorities in a fast-paced environment


Preferred Skills and Experience

  • 4 - 6 years of experience working with the DoD
  • 1 - 2 years of experience with Virtual Desktop Infrastructure (VDI) environments
  • Associate’s degree in information technology, computer science, or a related field (or equivalent experience)

 

Company Overview:

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

 

Posted Pay Range

 

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range: USD $54,000.00 - USD $80,000.00 /Yr.

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