Patient Experience Rep- Cardiac ICU 3-11:30pm M-F

1 week ago

Boston, United States Boston Children's Hospital Full time
  • Schedule: 3-11:30pm M-F
  • This role requires a 2 hour unpaid shadow during interview process . Th interview will be during the day, during the week


This Patient Experience Representative is 100% in office and will be responsible for:
  • Patient Encounter Management:
    • Providing positive and effective customer service that supports unit operations
    • Collaborating with referring providers and practices
    • Obtaining required authorizations to compile patient and staff schedules
    • Scheduling patients and supporting the patient encounter
  • Check In / Check Out:
    • Greeting and directing patients, families and visitors
    • Monitoring daily schedule and coordinating flow with clinicians/supervisor
    • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
    • Facilitating and directing communication with Financial Counseling
  • Administrative:
    • Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
    • Providing routine clerical support as needed
To qualify, you must have:
  • A high school level of education, Bachelor's Degree preferred
  • Prior customer service or administrative experience preferred
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies

  • Schedule: 12pm-8pm M-F
  • This role requires a 2 hour unpaid shadow during interview process


Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

  • Patient Experience Rep- Cardiac ICU 3-11:30pm M-F

    1 week ago

    Boston, United States Boston Children's Hospital Full time

    Schedule: 3-11:30pm M-FThis role requires a 2 hour unpaid shadow during interview process . Th interview will be during the day, during the week This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...

  • Patient Experience Rep- Cardiac ICU 3-11:30pm M-F

    1 week ago

    Boston, United States Boston Children's Hospital Full time

    Schedule: 3-11:30pm M-FThis role requires a 2 hour unpaid shadow during interview process . Th interview will be during the day, during the week This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...

  • Patient Experience Rep- Cardiac ICU 3-11:30pm M-F

    1 week ago

    Boston, United States Boston Children's Hospital Full time

    Schedule: 3-11:30pm M-FThis role requires a 2 hour unpaid shadow during interview process . Th interview will be during the day, during the week This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...

  • Patient Experience Rep- Cardiac ICU 3-11:30pm M-F

    2 months ago

    Boston, MA, US Boston Children's Hospital Full time

    Schedule: 3-11:30pm M-FThis role requires a 2 hour unpaid shadow during interview process . Th interview will be during the day, during the week This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...

  • Patient Experience Rep- Cardiac ICU 3-11:30pm M-F

    3 weeks ago

    Boston, United States Boston Children's Hospital Full time

    Schedule: 3-11:30pm M-FThis role requires a 2 hour unpaid shadow during interview process . Th interview will be during the day, during the week This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...

  • Patient Experience Rep- Cardiac ICU 3-11:30pm M-F

    2 months ago

    Boston, United States Boston Children's Hospital Full time

    Schedule: 3-11:30pm M-FThis role requires a 2 hour unpaid shadow during interview process . Th interview will be during the day, during the week This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...

  • Patient Experience Representative- Surgical unit: 3-11:30pm M-F

    3 weeks ago

    Boston, United States Children's Hospital Boston Full time

    77084BRJob Posting Title:Patient Experience Representative- Surgical unit: 3-11:30pm M-FDepartment:Patient Services-NursingAutoReqId:77084BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description: Schedule: 3pm-11:30pm M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time...

  • Patient Experience Representative- Surgical unit: 3-11:30pm M-F

    4 weeks ago

    Boston, United States Boston Children's Hospital Full time

    Schedule: 3pm-11:30pm M-F*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating...

  • Patient Experience Representative- Surgical unit: 3-11:30pm M-F

    2 months ago

    Boston, United States Boston Children's Hospital Full time

    Schedule: 3pm-11:30pm M-F*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating...

  • Patient Experience Representative- Surgical unit: 3-11:30pm M-F

    4 days ago

    Boston, United States Boston Children's Hospital Full time

    Schedule: 3pm-11:30pm M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations...

  • Patient Experience Representative- Surgical unit: 3-11:30pm M-F

    1 month ago

    Boston, United States Boston Children's Hospital Full time

    Schedule: 3pm-11:30pm M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations...

  • Patient Experience Representative- Surgical unit: 3-11:30pm M-F

    1 month ago

    Boston, United States Boston Children's Hospital Full time

    Job Posting Description Schedule: 3pm-11:30pm M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports...

  • Patient Experience Representative- Surgical unit: 3-11:30pm M-F

    1 week ago

    Boston, United States Boston Children's Hospital Full time

    Schedule: 3pm-11:30pm M-F*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating...

  • Patient Experience Representative- 3-11:30pm M-F

    1 month ago

    Boston, United States Boston Children's Hospital Full time

    Schedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...

  • Patient Experience Representative- 3-11:30pm M-F

    1 month ago

    Boston, MA, US Boston Children's Hospital Full time

    Schedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...

  • Patient Experience Representative

    1 month ago

    Boston, United States Boston Children's Hospital Full time

    Schedule: 3-11:30pm Every other Sat & Sun + every other holiday. This Patient Experience Representative in the Cardiac Acute Care unit is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required...

  • Patient Experience Representative

    1 month ago

    Boston, MA, US Boston Children's Hospital Full time

    Schedule: 3-11:30pm Every other Sat & Sun + every other holiday. This Patient Experience Representative in the Cardiac Acute Care unit is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required...

  • Patient Access Rep.- Emergency Department, Evening Shift

    3 months ago

    Boston, United States Boston Medical Center Full time

    Position: Patient Access Representative I Department: Patient Access ServicesSchedule: 40 Hours, Days M-F 3:00pm to 11:30pm, Union POSITION SUMMARY:The Patient Access Services Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients...

  • PATIENT TRANSPORT ASSOCIATE

    4 weeks ago

    Boston, United States Mass General Brigham Full time

    Description: *The schedule for this position is SA-SU 3:00PM-11:30PM. A full-time day shift (M-F; 7:00-3:30) training period is required for the first 2 weeks of employment Under the general direction of the Administrative Manager, the incumbent is responsible for transport of patients, specimens and errands to other units, special study areas and...

  • PATIENT TRANSPORT ASSOCIATE

    4 weeks ago

    Boston, United States Mass General Brigham Full time

    Description: *The schedule for this position is SA-SU 3:00PM-11:30PM. A full-time day shift (M-F; 7:00-3:30) training period is required for the first 2 weeks of employment Under the general direction of the Administrative Manager, the incumbent is responsible for transport of patients, specimens and errands to other units, special study areas and...