Patient Experience Representative
2 weeks ago
This Patient Experience Representative in the Cardiac Acute Care unit is 100% in office and will be responsible for:
- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting the patient encounter
- Check In / Check Out:
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisor
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
- Facilitating and directing communication with Financial Counseling
- Administrative:
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
- A high school level of education, Bachelor's Degree preferred
- Prior customer service or administrative experience preferred
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
- Schedule: 3-11:30pm Every other Sat & Sun + every other holiday.
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
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Senior Patient Experience Representative
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Senior Patient Experience Representative
1 month ago
Boston, MA, US Boston Children's Hospital Full timeWe currently have an open position in our Boston office for a Senior Patient Experience Representative role. This role will support multiple sub-specialties within Ophthalmology. The shifts can vary, and some hours can start as early as 7:15-3:15 pm, 8-4:30 pm, 8:30-5 pm, 9-5:30 or 11 am-7:30 pm (rare) and requires Saturday clinic coverage as well (once...
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Patient Experience Representative
2 weeks ago
Boston, MA, US Boston Children's Hospital Full timeSchedule: Should be able to pick up week day shifts and weekend day shiftsThis per diem Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required...
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Patient Experience Representative I- ORL
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Per Diem Patient Experience Representative
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Boston, MA, US Boston Children's Hospital Full timeAt Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents...
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Patient Experience Representative
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Medical Specialties
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Boston, MA, US Boston Children's Hospital Full time*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*The Boston Adult Congenital Heart (BACH) Program provides comprehensive care to adult patients living with congenital heart disease (CHD). We are committed to advancing care both by training the future leaders in the field, as well...
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Per Diem Patient Experience Representative
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Boston, MA, US Boston Children's Hospital Full timeSchedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations...
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Boston, MA, US Boston Children's Hospital Full timeSchedule: 8 hours/week, overnight (11pm-7:30am), every other Sat & Sun + every other Holiday This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required...
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1 month ago
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Patient Experience Representative
2 weeks ago
Waltham, MA, US Boston Children's Hospital Full time*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal applicants)This position at Waltham and the schedule is Monday - Friday 8:30am - 5pm This Patient Experience Representative will be responsible for:Patient Encounter Management:Providing positive and effective customer service that...
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Boston, MA, US Boston Children's Hospital Full timeThe Lead PER shall be responsible for:Customer ServiceDemonstrates positive and effective customer service Responds to routine inquiries about hospital protocol, policies, and proceduresGreets, screens, registers, and directs patients, families, and visitorsCollaborates and communicates with referring providers and practices to facilitate management of...
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Boston, MA, US Boston Children's Hospital Full timeM-Friday 3:30pm-12am*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...
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2 weeks ago
Boston, MA, US Boston Children's Hospital Full timeSchedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...
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Patient Experience Representative- per diem
2 weeks ago
Boston, MA, US Boston Children's Hospital Full timeSchedule: per diem. 2 shifts/month This Cardiac Acute Care Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and...
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Boston, MA, US Boston Children's Hospital Full timeSchedule: per diem weekend overnights (Saturdays and Sundays- 11pm-7am) This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to...
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Patient Experience Representative
2 weeks ago
Boston, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryBoston Children's Hospital is seeking a highly skilled and compassionate Patient Experience Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional customer service, coordinating patient encounters, and ensuring a smooth and efficient patient flow.Key ResponsibilitiesProvide...