Current jobs related to Senior Customer Service Representative - Richmond - Genworth

  • Customer Service Representative

    2 weeks ago

    Richmond, Indiana, United States American Senior Communities Full time

    About the Role:We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at American Senior Communities. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our residents, families, and visitors.Key Responsibilities:Welcome and greet guests in a friendly and...

  • Customer Service Representative

    1 week ago

    Richmond, Virginia, United States Food Service Circle Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Food Service Circle team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients and customers.Key...

  • Senior Customer Service Representative

    2 weeks ago

    Richmond, Virginia, United States Koalafi Full time

    About KoalafiWe are a leading provider of point-of-sale financing solutions for essential life purchases in retail stores nationwide. Our mission is to transform the financing experience for our customers and partners.The OpportunityWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team. As a Senior Customer...

  • Customer Service Representative

    4 days ago

    Richmond, Virginia, United States Automatic Leasing Service Full time

    ### Job Summary We are seeking a highly skilled Customer Service Representative to join our team at Automatic Leasing Service. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our washer and dryer customers, primarily dealing with apartment communities and tenants. ### Responsibilities * Provide...

  • Customer Service Representative

    17 hours ago

    Richmond, Virginia, United States Answering Service of Richmond Inc Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through timely and effective resolution of customer inquiries and issues.Key...

  • Customer Service Representative

    4 days ago

    Richmond, Virginia, United States Food Service Circle Full time

    Job Title: Customer Service Assistant Zero HoursJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our team, you will be responsible for delivering exceptional customer service, preparing high-quality food, and maintaining a positive brand image.Key...

  • Customer Service Representative

    4 weeks ago

    Richmond, United States Automatic Leasing Service Full time

    Benefits: Company parties Show more Join a team that values integrity, serves its community, and is known for our customer service. Base rate starts between $19.00-20.00 per hour! Automatic is currently seeking a Customer Service Representative (CSR) for a 3-6 month contract position to provide customer service to our many washer and dryer customers,...

  • Customer Service Representative

    1 day ago

    Richmond, United States Automatic Leasing Service Full time

    Benefits: Company parties 401(k) Bonus based on performance Health insurance Paid time off Profit sharing Vision insurance Dental insurance Natural problem-solver who loves making lives easier and people happier? Join our team as a Customer Service Representative! You'll be the main point of contact for our customers, providing prompt, friendly, and...

  • Customer Service Representative

    4 weeks ago

    Richmond, United States Automatic Leasing Service Full time $19 - $20

    Job DescriptionJob DescriptionBenefits:Company partiesShow moreJoin a team that values integrity, serves its community, and is known for our customer service. Base rate starts between $19.00-20.00 per hour!Automatic is currently seeking a Customer Service Representative (CSR) for a 3-6 month contract position to provide customer service to our many washer...

  • Customer Service Representative

    2 weeks ago

    Richmond, United States Automatic Leasing Service Full time

    Benefits: Company parties 401(k) Bonus based on performance Health insurance Paid time off Profit sharing Vision insurance Join a team that values integrity, serves its community, and is known for our customer service. Base rate starts between $19.00-20.00 per hour! Automatic is currently seeking a Customer Service Representative (CSR) for a full-time...

  • Customer Service Representative

    5 days ago

    Richmond, Virginia, United States Teleperformance USA Full time

    About Teleperformance USATeleperformance USA is a global digital business services company that delivers innovative solutions to help businesses streamline their operations and improve customer experiences.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative,...

  • Customer Service Representative

    2 months ago

    Richmond, United States Answering Service of Richmond, Inc. Full time

    Job DescriptionJob DescriptionTHIS WILL BE FOR A MIDNIGHT SHIFT ONLY CONSISTING OF 10P-8A SHIFTS - DAYS/HOURS TBD - We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and...

  • Customer Service Representative

    4 days ago

    Richmond Heights, Virginia, United States Automatic Leasing Service Full time

    Job OverviewAutomatic Leasing Service is seeking a Customer Service Representative to provide exceptional support to our washer and dryer customers in apartment communities. This is a full-time, on-site position located in the heart of Scott's Addition.Key ResponsibilitiesRespond to customer inquiries in a timely and professional manner via phone and...

  • Customer Service Representative

    4 months ago

    Richmond, United States Caliber Collision Repair Services Full time

    Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monito Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    2 weeks ago

    Richmond, United States McDonald's Restaurants Full time

    As a Customer Service Representative, you will play a key role in ensuring customer satisfaction and maintaining positive relationships with customers. You will be responsible for addressing customer inquiries, resolving issues, and providing informa Customer Service Representative, Customer Service, Representative, Restaurant, Retail

  • Customer Service Representative

    2 months ago

    Richmond, United States Pit-Stop Full time

    Who Were Hiring: Be great with us! Our team is passionate about delivering exceptional customer experiences. As the Customer Service Representative, you play a key role in managing various aspects of customer accounts, ensuring their satisfaction, d Customer Service, Customer Service Representative, Customer Experience, Representative, Inside Sales, Skills,...

  • Customer Service Representative

    3 months ago

    Richmond, United States Owens & Minor Full time

    Supports the Owens & Minor Customer Experience organization by providing superior customer service to clients using critical thinking skills and resources provided. Steps in and acts in all functions (order management, product flow, backorder managem Customer Service, Customer Service Representative, Customer Experience, Representative, Operations,...

  • Customer Service Representative

    3 weeks ago

    Richmond, Virginia, United States LHH Full time

    Customer Service and Sales RepresentativeLHH is seeking a highly skilled and customer-focused Customer Service and Sales Representative to join our team.Temporary position through the end of the yearHourly pay: $17/hourOn-site daily in a dynamic and supportive work environmentAs a Customer Service and Sales Representative, you will be responsible for...

  • Customer Service Representative

    2 months ago

    Richmond, United States CAP Productions Full time

    Job DescriptionJob DescriptionWe are seeking energetic and devoted Customer Service Representative to join our growing company. As our company’s Customer Service Rep, you will be the person that develops a healthy relationship between or potential and existing customers. Customer Service Reps in our company play an essential role in our company’s growth...

  • Customer Service Representative

    3 weeks ago

    Richmond, Virginia, United States Sudden Service, Inc. Full time

    About the Role:The Service Coordinator will play a critical role in ensuring the smooth operation of our service center. This individual will be responsible for coordinating service responsibilities with service technicians and parts personnel, ensuring that all necessary maintenance is completed in a timely and efficient manner.Key Responsibilities:Work...

Senior Customer Service Representative

4 months ago

Richmond, United States Genworth Full time

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

  • Make it human. We care about the people that make up our customers, colleagues, and communities.

  • Make it about others. We do what’s best for our customers and collaborate to drive progress. 

  • Make it happen. We work with intention toward a common purpose and forge ways forward together. 

  • Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Senior Customer Service Representative – Claims
    

POSITION LOCATION

These positions are available to Virginia residents as Richmond or Lynchburg, Virginia hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.

SCHEDULED HOURS

Scheduled hours will be between 8:30 AM-6:00 PM EST.  Schedule may adjust slightly in the future based on business needs.


YOUR ROLE
As an Operations team member, you’ll play a crucial role in delivering world class customer service and capabilities to our policyholders—now and in the future. Do you want a career where you can make an impact every day? As a member of the Long Term Care team at Genworth, you will impact the millions of customers that trust us with their insurance. In the role of Senior Customer Service Representative, you will be responsible for answering inbound calls from policyholders and their representatives that have questions regarding an existing Long Term Care policy. You will be the voice of Genworth, responsible for delivering excellent customer service, operating in a culture centered around teamwork and collaboration. You will be in a front line, customer interactive position, providing timely and accurate information directly to customers and processing transactions to meet the customers’ needs.  You will be expected to meet or exceed individual and team phone service metrics, to engage with the business in personal and professional development, and to collaborate effectively with peers in a team atmosphere. You’ll use the training you receive to help both our customers and their families navigate their decision to combat the financial challenges of aging.

WHAT YOU WILL BE DOING

  • Service customer inquiries via incoming phone calls and written correspondence.  At times, may be responsible for initiating outbound calls

  • Process transactions to meet customer needs including address changes, stop payments, and related correspondence

  • Initiate daily contact with internal and external customers, working to simplify and educate customers on product features and related processes

  • Diffuse escalated situations through analyzing, partnering, and resolving complex customer issues

  • Review, analyze and process written requests and documentation

  • Update and ensure integrity of customer accounts the call follow-up, documentation, and work item management

WHAT YOU BRING

  • You will spend the first several months of employment in virtual “classroom” training before beginning to phase into your job responsibilities.  You will need to be on camera, actively participate in this training and must successfully complete all training requirements to continue employment.

  • At Genworth, we are committed to caring for our customers and for the safety of our colleagues. If you are working remotely, or during inclement weather/other circumstances which may make the office inaccessible, high speed internet (50 mbps) and a distraction-free area is required.

  • High school diploma or military experience

  • At least one year of customer service experience, preferably in a call-center environment, and/or the completion of the National Retail Federation’s Certification in Customer Service & Sales

  • Experience using Microsoft Office applications (e.g., Outlook, Excel, Word and Teams)

  • Professional and empathetic demeanor in all interactions, particularly with respect to treating and caring for customers with strong emphasis on the elderly population

  • Ability to handle various tasks and assignments with multiple deadlines and work in a fast-paced environment

  • Strong critical thinking, problem solving, conflict resolution and collaboration skills

  • Ability to communicate (written and verbal) benefits and options of various insurance products and diffuse difficult situations

  • Flexibility to accommodate fluctuating volume, adjustments to work schedules to meet our customers’ needs, and changes to processes to meet our business needs

  • Bachelor’s Degree preferred

  • Previous Experience in the insurance industry preferred

  • Previous experience with HIPAA requirements preferred

EMPLOYEE BENEFITS & WELL-BEING

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

  • Competitive Compensation & Total Rewards Incentives

  • Comprehensive Healthcare Coverage

  • Multiple 401(k) Savings Plan Options

  • Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded)

  • Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave

  • Disability, Life, and Long Term Care Insurance

  • Tuition Reimbursement, Student Loan Repayment and Training & Certification Support

  • Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)

  • Caregiver and Mental Health Support Services

ADDITIONAL

The base salary pay range for this role starts at a minimum rate of $42,300 up to the maximum of $63,700.  In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 5% of your base compensation.  The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.