Customer Engagement Representative
1 month ago
The Customer Engagement Representative is responsible for handling all inbound requests from and outbound calls to potential customers interested in Infinity from Marvin's product and service offerings with the goal of converting these leads into sales appointments. This person is typically the first employee that a potential customer will connect with after indicating their interest in Infinity products online or at a show or event, so they must represent the brand with a positive and professional demeanor while offering a best-in-class customer experience from the beginning.
Highlights of your role:- Connect with potential customers via phone, text, email, and web chat, including significant outbound calling
- Educate potential customers on our business and determining whether or not we have the right product/service for them. Capture contact information and project details and input into our systems.
- Following up on inquiries and confirm sales appointments. Manage customer outreach for upcoming appointments or changes.
- Route unserviceable leads to other partnering businesses that can serve the potential customer.
- Multi-task by navigating several processes and programs while maintaining professionalism with customers.
- Every other weekend is required.
- Hands-on experience with any of the following systems would be helpful: Microsoft Office Suite, Salesforce, Zendesk, Webflow, Typeform, Klaviyo, Calendly
- Passionate about being a part of developing processes and procedures
- Self-motivated with a strong work ethic
- All combinations of education and experience will be considered
- Experience in customer service, service industry, sales, or marketing in a customer-facing role; direct-to-consumer home improvement or similar industry preferred
- Excellent time management and communication skills (Bilingual preferred)
- Professional, positive behavior with a focus on providing an outstanding experience for our customers, as well as engaging with the team.
- Creative problem solving skills with the ability to learn quickly
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.
For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.
Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more A few unique offerings include:
- $300 annual wellbeing account to spend on whatever makes you happy + healthy
- Better Living Day (a paid day off to go have some fun)
- $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
- Giving at Marvin - join coordinated volunteer opportunities
- Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship
When you belong to the Marvin team, it's all part of the package. Apply today
Marvin is an Equal Opportunity Employer:This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.
#LI-AS1
-
Financial Services Representative
3 weeks ago
Cleveland, Ohio, United States Flagstar Bank Full timeJob Title: Financial Services Representative - Client EngagementAbout the Role:The Branch Banking-Client Consultant I provides exceptional client experiences by delivering timely and accurate financial transactions. This role requires interacting with clients, processing transactions, and maintaining operational standards to meet branch goals. The ideal...
-
Customer Engagement Coordinator
6 days ago
Cleveland, Ohio, United States JACK Thistledown Racino LLC Full timeAbout Our TeamWe are looking for a customer-focused and organized Customer Engagement Coordinator to join our team at JACK Thistledown Racino LLC. As a key member of our marketing team, you will be responsible for executing all events and promotions held at our racino.Estimated Salary: $38,000 - $52,000 per year based on experience and...
-
Customer Service Representative with Sales Focus
3 weeks ago
Cleveland, Ohio, United States ISTYLE FURNITURE Full timeOverviewiStyle Furniture is a dynamic company seeking an experienced Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for engaging with customers, providing solutions to their needs, and promoting our products effectively.
-
Customer Experience Representative
2 weeks ago
Cleveland, Ohio, United States pOpshelf Full timeOverviewpOpshelf is a dynamic retail destination offering an unparalleled shopping experience with a vast selection of products at affordable prices. We strive to create a fun and stress-free environment that delights our customers, providing them with the ultimate treat for less.We are seeking an exceptional Customer Experience Representative to join our...
-
Customer Service Representative
7 days ago
Cleveland, Ohio, United States YMCA of Greater Cleveland Full time**About Our Team:**\The YMCA of Greater Cleveland values its members and strives to provide an exceptional experience through excellent customer service, engaging programs, and a welcoming environment. As a Member Service Representative, you will contribute to this mission by ensuring seamless member interactions, efficient processes, and a positive...
-
Customer Service Representative
2 weeks ago
Cleveland, United States The Cleveland Orchestra Full timeThe Orchestra Staff strives to deliver not just satisfaction, but to engage and delight over 285,000 concert attendees at 120 events annually at two beautiful facilities, Severance Hall and Blossom Music Center. We are currently seeking a part-time Customer Service Representative in our Ticketing Office to work between 20-32 hours per week, including both...
-
Customer Service Representative
1 week ago
Cleveland, United States The Cleveland Orchestra Full timeThe Orchestra Staff strives to deliver not just satisfaction, but to engage and delight over 285,000 concert attendees at 120 events annually at two beautiful facilities, Severance Hall and Blossom Music Center. We are currently seeking a part-time Customer Service Representative in our Ticketing Office to work between 20-32 hours per week, including both...
-
Customer Service Representative
4 weeks ago
Cleveland, United States The Garland Company, Inc. Full timeGENERAL SUMMARY OF POSITION: The Customer Service Representative serves as a direct point of contact for Garland’s customers and is responsible for promoting, increasing, developing, facilitating, and maintaining customer sales and customer satisfaction. The Customer Service Representative must troubleshoot, problem-solve, communicate, and coordinate with...
-
Customer Service Representative
5 months ago
Cleveland, United States Exacta Full timeThis position is responsible for a variety of tasks including the routing of phone calls on a multi-line phone, conducting online research, and processing orders on a proprietary software system. The right candidate will be an outstanding communicato Customer Service Representative, Customer Service, Representative, Microsoft, CSR, Retail, Construction
-
Customer Service Representative
3 weeks ago
Cleveland, Ohio, United States Veterans Canteen Service - VCS Full timeWe are seeking a Customer Service Representative to join our team at Veterans Canteen Service - VCS. In this role, you will be the face of our organization, providing top-notch service to our customers in our cafes and retail markets.Key responsibilities of this role include:Providing personalized service to each customerProcessing sales transactions...
-
Customer Service Representative
7 days ago
Cleveland, Tennessee, United States Domino's Pizza LLC Full timeJob Title: Customer Service RepresentativeAbout the Role: We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As a key member of our staff, you will be responsible for providing exceptional customer service, handling phone calls and in-store transactions, and maintaining a clean and organized store...
-
Customer Service Representative
4 days ago
Cleveland, Mississippi, United States Domino's Franchise Full timeAbout the JobAre you a people person with excellent communication skills? Do you enjoy working in a fast-paced environment? As a customer service representative at Domino's Franchise, you will be responsible for providing exceptional customer service to our valued customers.We are seeking a qualified candidate to join our team as a customer service...
-
Customer Service Representative
3 months ago
Cleveland, United States AirSystems Unlimited Full timeAirSystems Unlimited, LLC. serving the Chattanooga and Cleveland, TN areas is looking to hire a full-time 5-star Customer Service Representative to join our A-team. This dynamic position is responsible for managing incoming phone calls and emails regarding service, maintenance, replacement requests, and scheduling orders. Are you comfortable creating,...
-
Customer Service Representative
1 month ago
Cleveland, United States Insight Global Full timeA client of Insight Global is looking for a qualified Customer Service Representative to sit in Brecksville, OH. Duties and Responsibilities: This following list of duties and responsibilities is not comprehensive but meant to represent the most common or important duties of the position. Other duties may be required and/or assigned. * Demonstrate a sincere...
-
Customer Service Representative
1 month ago
Cleveland, United States Insight Global Full timeA client of Insight Global is looking for a qualified Customer Service Representative to sit in Brecksville, OH.Duties and Responsibilities: This following list of duties and responsibilities is not comprehensive but meant to represent the most common or important duties of the position. Other duties may be required and/or assigned.* Demonstrate a sincere...
-
Customer Service Representative
6 days ago
Cleveland, Ohio, United States Petroleum Marketing Group, Inc. Full time**Job Description**We are seeking a Customer Service Representative to join our team at Petroleum Marketing Group, Inc.! As a Customer Service Representative, you will be responsible for providing exceptional customer experiences and supporting Management with store level tasks.**Responsibilities**Meet and exceed customer expectations on an ongoing...
-
Customer Service Representative
1 week ago
Cleveland, Ohio, United States Sears Holdings Corp. Full timeAbout the RoleSears Holdings Corp. is seeking a motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales floor, you will be responsible for providing exceptional service to customers, ensuring their shopping experience is seamless and enjoyable.In this role, you will:Sell and service customers within one...
-
Customer Service Representative
3 weeks ago
Cleveland, Wisconsin, United States Kunes Country Auto Group Full timeJob OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role is ideal for someone who is passionate about delivering exceptional service and building strong relationships with customers.
-
Customer Service Representative
3 weeks ago
Cleveland, Ohio, United States The Sherwin-Williams Company Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at The Sherwin-Williams Company. As a key member of our support team, you will be responsible for delivering exceptional customer service and order management support to external and internal customers and brands.
-
Customer Service Representative
3 weeks ago
Cleveland, Ohio, United States TeleSolv Consulting Full timeJob SummaryWe are looking for a skilled Customer Service Representative to join our team at TeleSolv Consulting. As a Customer Service Representative, you will be responsible for assisting the public with creating accounts, submitting online applications, and scheduling interview appointments.The ideal candidate will have a high school diploma or equivalent...
