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Customer Service

2 months ago

Loveland, United States Manpower Full time
Description Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.

Job Summary: The Field Customer Support is a critical role responsible for ensuring the integrity and accuracy of asset data across multiple divisions. This position involves a combination of data verification, asset monitoring, and support activities that are essential for the smooth operation and optimization of our supply chain processes.

Key Responsibilities:
• Conduct initial asset audits and collaborate with Division Administrators to clean and prepare asset lists for installation and tracking.
• Verify and monitor asset data during installation and throughout the process to ensure accuracy and consistency.
• Maintain data cleanliness for asset transfers, sales, and rental terms.
• Compare and reconcile data across Systems of Record to ensure alignment with division asset lists.
• Address data discrepancies in collaboration with the Optimization and Process Lead.
• Track and verify asset numbers and movements post-ingestion in the DSC Front End.
• Coordinate installation windows with Deere and Dealerships for hardware installation.
• Manage and resolve any maintenance issues or discrepancies noted during asset installation.
• Revisit and refine the onboarding process based on lessons learned to enhance efficiency.
• Confirm the correct setup of each Division’s branches in the JD OPS Center.
• Provide feedback to the Field Point of Contact Lead, Product Owner, and Project Manager regarding any defects or enhancements.
• Transition divisions to the Optimization Lead once monthly data verification is complete.
• Develop Standard Operating Procedures tailored to the needs of the field, fleet, and agronomy.
• Support the field in maximizing the use of JD Op Centre and Ag Logic.
• Notify the Field Point of Contact Lead when Division asset lists are clean and installations are complete.
• Liaise with the Hardware Lead on any M-Modem challenges or data gaps.
• Facilitate User Acceptance Testing and coordinate field testing efforts.
• Train and support all RTK-based activities and promote the value of RTK to divisions.

Qualifications:
• Located near Illinois / Iowa / Nebraska / Kansas
• High Energy and passionate personality
• English as a first language
• Proven experience in data management and support. (Excel skills are required)
• Agricultural experience
• Strong organizational and communication skills.
• Ability to work collaboratively with various teams and stakeholders.
• Knowledge of JD Op Centre, Ag Logic, or RTK technologies is a plus.
• Willingness to travel to different divisions as required.

Rate: 55/HR USD