Ground Service Agent Team Captain
6 days ago
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary:As a working leader of the Ground Service group, the Team Captain will assume the responsibility and accountability of the team while leading, directing, motivating, evaluating and approving the work of the Ground Service Agents.
Key Duties:- Leads the Ground Service Agents on shift and is responsible for the success of a team’s ability to achieve the mutually established goals of Horizon Air and Alaska Airlines.
- Ensures that the Ground Service Agents follow proper procedures.
- Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis.
- Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints.
- The Team Captain will also perform Ground Service Agent duties.
Required
- A minimum of 6 months of customer service or airline operations experience.
- Ability to lead, direct and motivate teams for optimum performance.
- Strong active listening and verbal communication skills.
- Ability to juggle multiple tasks in a fast-paced environment.
- Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
- Ability to obtain USPS Mail Handling Certification.
- Ability to consistently lift 50 pounds.
- Must be able to stand for long periods of time.
- Must be able to bend, stoop, squat, reach and grasp.
- Ability to perform basic mathematics.
- Ability to work a variety of schedules to include nights, weekends and holidays.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Preferred
- A minimum of 1 year of customer service or community service experience.
- Previous leadership experience.
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Job-Specific Leadership Expectations:
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Starting Rate: USD $21.27/Hr. Total Rewards:Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
- Free stand-by travel privileges on Alaska Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Quarterly and annual bonus plans
- Generous holiday and paid time off
For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.
FLSA Status: Non-Exempt Employment Type: Full-Time Regular/Temporary: Regular Requisition Type: Frontline Location: Boise, ID - Airport Equal Employment Opportunity:We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
Featured Job: 0 I:: Y - GSA Z:: Y - FL-
Passenger Service Team Captain
6 days ago
Boise, United States Alaska Airlines Full timeCompany: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return,...
-
Passenger Service Team Captain
7 days ago
Boise/Idaho/USA, United States Alaska Airlines Full timeCompany: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return,...
-
Marketing Associate
4 months ago
Boise, United States Colton Brazier - State Farm Agent Full timePosition OverviewState Farm Insurance Agent located in Boise, ID is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Colton Brazier - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...
-
Team Lead
3 weeks ago
Boise, United States College Hunks Hauling Junk & Moving Full timeCollege Hunks Hauling Junk and Moving is the fastest-growing junk-hauling franchise and moving franchise in America. College Hunks Hauling Junk also has impressive brand recognition. The franchise has been featured on The Oprah Winfrey Show, ABC's Shark Tank, HGTV's House Hunters, AMC's The Pitch, Bravo's The Millionaire Matchmaker, TLC's Hoarding: Buried...
-
Team Lead
3 weeks ago
Boise, United States College Hunks Hauling Junk & Moving Full timeCollege Hunks Hauling Junk and Moving is the fastest-growing junk-hauling franchise and moving franchise in America. College Hunks Hauling Junk also has impressive brand recognition. The franchise has been featured on The Oprah Winfrey Show, ABC's Shark Tank, HGTV's House Hunters, AMC's The Pitch, Bravo's The Millionaire Matchmaker, TLC's Hoarding: Buried...
-
Leasing Agent/Admin
2 months ago
Boise, United States Aloha Property Management Full timeJob DescriptionJob DescriptionLooking for an exciting change of pace? Our vibrant, growing small business is hiring! We’re looking for a detail-oriented Leasing Agent/Admin with proven customer service skills and a high level of energy who can work independently and as part of our tight-knit team.Applicant should be comfortable on the phone with a...
-
Airline Ground Support Specialist
4 weeks ago
Boise, Idaho, United States SkyWest Airlines Full timeAt SkyWest Airlines, we are seeking a highly motivated and detail-oriented Airline Ground Support Specialist to join our team. This is a full-time position that offers a competitive salary and a comprehensive benefits package.Job Description:The Airline Ground Support Specialist will be responsible for ensuring the cleanliness and preparedness of our...
-
Guest Services Agent
1 day ago
Boise, United States Resolute Road Hospitality Full timeJob Type Part-time Description The Hilton Garden Inn located in Boise Idaho is looking to add to our hospitality family! This hotel recently completed a beautiful renovation and is perfectly located across the street from restaurants and entertainment at the Boise Spectrum Center. Come join a wonderful group of people, and a great brand of hotels to start...
-
Critical Care Ground Transport Nurse
1 month ago
Boise, Idaho, United States Ascent Medical Transport Full timeJob SummaryThe RN Critical Care Ground Transport Nurse will provide advanced critical care to critically ill patients in diverse and non-traditional settings. This role requires the ability to work autonomously and collaboratively with other healthcare providers to deliver high-quality patient care.Key Responsibilities:Assess and evaluate patient needs,...
-
RN - Critical Care Ground Transport
1 month ago
Boise, United States Ascent Medical Transport Full timeJob Summary:The RN critical care ground transport will demonstrate advanced critical thinking capabilities in working autonomously and in collaboration with other health care providers in the delivery of care to critically ill patients in diverse and non-traditional settings.Job Description:Demonstrates the knowledge and skills necessary to provide care...
-
Critical Care Ground Transport Nurse
4 weeks ago
Boise, Idaho, United States Ascent Medical Transport Full timeJob Summary:The Critical Care Ground Transport Nurse will provide advanced critical care to critically ill patients in diverse and non-traditional settings. This role requires the ability to work autonomously and in collaboration with other healthcare providers to deliver high-quality patient care.Key Responsibilities:Assess patients' physical, social, and...
-
Insurance Agent
4 weeks ago
Boise, Idaho, United States The Baldini Agency Full timeAbout the Role:We are seeking a highly motivated and skilled Insurance Agent to join our team at The Baldini Agency. As an Insurance Agent, you will be responsible for selling insurance policies and other financial services to meet the needs of our clients.You will work with individuals, families, and businesses to understand their specific insurance needs...
-
RN - Critical Care Ground Transport
4 weeks ago
Boise, United States Ascent Medical Transport Full timeJob Summary: The RN critical care ground transport will demonstrate advanced critical thinking capabilities in working autonomously and in collaboration with other health care providers in the delivery of care to critically ill patients in diverse and non-traditional settings. Job Description: Demonstrates the knowledge and skills necessary to provide care...
-
Insurance Customer Service Representative
1 month ago
Boise, Idaho, United States Cody Walgamott - State Farm Agent Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as an Account Associate. As a key member of our State Farm independent contractor agent team, you will play a vital role in promoting our premier insurance and financial service products to customers.Key ResponsibilitiesBuild and maintain strong relationships with...
-
Front Desk Agent
2 months ago
Boise, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Hilton Garden Inn Boise [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...
-
Business Development Associate
1 month ago
Boise, Idaho, United States Colton Brazier - State Farm Agent Full timeJob OverviewAre you interested in exploring a career in business management? Colton Brazier - State Farm Agent is seeking a highly motivated individual to join their team as an Office Manager. In this role, you will have the opportunity to develop and implement business strategies, build strong relationships with customers, and contribute to the growth and...
-
Insurance Account Representative
1 month ago
Boise, Idaho, United States Melanie Hirschmugl - State Farm Agent Full timeJob OverviewAs a Customer Service Specialist with Melanie Hirschmugl - State Farm Agent, you will play a vital role in building strong relationships with customers and helping them achieve their insurance goals.Key ResponsibilitiesEstablish and maintain customer relationships through regular follow-ups and communication.Use a customer-centric approach to...
-
Automotive Service Writer
1 month ago
Boise, Idaho, United States Team Outsider Full timeJob SummaryWe are seeking a highly skilled and customer-focused Automotive Service Writer to join our team at Meineke Car Care Center. As a key member of our automotive repair team, you will be responsible for delivering exceptional customer service and ensuring the satisfaction of our customers.Key ResponsibilitiesProvide accurate and detailed explanations...
-
Front Desk Agent- Friday
2 weeks ago
Boise, United States Aimbridge Hospitality Full timeAimbridge Hospitality - TownePlace Boise [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...
-
Front Desk Agent
5 months ago
Boise, United States MKM Hotels Full timeFront Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous, and...