Desktop Technician

3 days ago

Washington, United States General Dynamics Information Technology Full time

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

None

Job Family:

Systems Administration

Job Qualifications:

Skills:

Desktop Computers, Desktop Operating Systems, Microsoft Office

Certifications:

None

Experience:

2 + years of related experience

US Citizenship Required:

No

Job Description:

Job Description

Overview:

GDIT is seeking skilled Desktop Technicians with expertise in implementing and supporting enterprise-level desktop systems. This position is in support of GDIT’s contract with the Administrative Office of United States Courts – Administrative Office Technology Office (AOUSC-AOTO) in Washington DC.

Responsibilities:

The successful candidate will be responsible for managing systems, applications, and solutions to support AOTO’s enterprise-wide desktop systems. Primary responsibilities include conducting technology refreshes and replacing aging user endpoints with updated hardware and standardized desktop images. This hands-on role requires technical proficiency in the Windows 10 operating system, Office 365 applications, along with a solid grasp of enterprise-level frameworks, policies, processes, and standards. The position also involves critical thinking, analytical skills, attention to detail, and excellent oral and written communication skills.

  • Follow defined standards for deploying Windows Desktop Images.
  • Implement Windows 11 Standard Image deployment checklists and processes.
  • Execute post-installation checklists.
  • Collaborate with systems engineers/administrators to facilitate ticket/alert remediation.
  • Review deployment of existing systems and remediate to ensure alignment with standards as necessary.
  • Ensure that deployments adhere to approved design standards following documented SOPs and Work Instructions.

Qualifications:

REQUIRED SKILLS:

  • 2-3 years of experience as a desktop technician in an enterprise environment.
  • Proficiency in migrating end-user data and profiles using User State Migration Tool (USMT).
  • Experience with Windows 10 desktop image deployment.
  • Understanding of encryption processes.
  • Experience with online upgrades of Windows 10 desktops.
  • Familiarity with Anti-Virus applications and enterprise deployment products.
  • Knowledge of application packaging and scripted installs.
  • Proficiency with Microsoft Surface, Dell, and HP Laptops/Desktops.
  • Understanding of Microsoft Office 365 channels and upgrade cycles.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Excellent oral and written communication skills for interacting with coworkers and customers.

EDUCATION/CERTIFICATIONS:

  • HS/GED, with 3+ years of relevant experience.
  • Industry-leading certifications related to desktop engineering and management are preferred, with sufficient skills/experience to complement.

The likely hourly rate for this position is between $24.51 - $33.17. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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