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Field Tech/ Desktop Support

2 months ago

Allentown, United States NTT DATA Full time
Req ID: 294364

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech/ Desktop Support - Allentown, PA to join our team in Allentown, Pennsylvania (US-PA), United States (US).

Role Responsibilities:
  • Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps
  • Strives to meet all Client SLAs & Customer Satisfaction Goals
  • Individuals here have a well-rounded knowledge of the policies and procedures for their work area
  • Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine
  • They may make policy recommendations to their managers and be an escalation point for less experienced team members
  • Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/printers
  • May respond to calls after normal business hours per leader instructions


**Schedule and Location Expectation: Standard 8am-5pm M-F with the potential for a weekend request, so flexibility to adapt per client needs will be a must. The main physical client location is located in Allentown, PA, and this role will also support a few other locations remotely from Allentown.

Basic Required Qualifications:
• 2+ years IT technical support experience (desktops / notebooks /printers/ peripherals/ tablet support is a must)
• Ability to physically perform general office requirements. (Physically be able to lift and move Enterprise and Client technology hardware in Client environment - roughly up to 50+ lbs)

Highly Preferred Skills/Experience:
• Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
• Strong Tablet support and phone support is highly preferred
• A+ desktop or equivalent skill set
• Individual should be knowledgeable of Windows operating system environment
• Solid, professional client service skills
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Certification in various hardware platforms may optionally be required for servicing hardware issues

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.