Vice President, Enterprise Project Management Office
1 month ago
What we offer
- Excellent health benefits plan, which includes medical, vision and dental options
- 401(k) with company match
- Company profit sharing plan
- Generous paid time-off and paid holidays
- Paid parental leave
- Company-paid mental health benefit through Headspace
- 2 free on-site fitness rooms
- Employee Assistance Program
- Employee Resource Groups
- Personal and professional development program
Job Summary
Reporting directly to the Chief Technology Officer, this is a key leadership role within the organization responsible for a portfolio of commercial, productivity, process improvement, and systems implementation initiatives that enable growth, profitability, customer experience, management, and staff development.
The Vice President of Enterprise Program Management Office (ePMO) will improve franchisee satisfaction and optimization of the SERVPRO brand, operating systems, and support program. consisting of 450+ corporate users in addition to corporate systems access for 2,200 + Franchises. This position will be responsible for building relationships with key business stakeholders to ensure that the transformational projects, processes and outcomes align to our business strategy and objectives, and that the business is aware of and aligns with the overall strategy.
You will
Strategy
- Collaborate with the executive leadership team to select, launch, and implement transformation projects, design and facilitate the completion of the highest priority projects.
- Maintain and conduct annual reviews of the SERVRO strategic plan with executive leadership and the board of directors with a goal of gaining alignment on the overall project roadmap.
- Maintain global awareness of the enterprise project portfolio and strategic plan needed to properly sequence projects to deliver optimal results.
- With an eye towards greater efficiency and effectiveness, apply the principles of Lean to “see beyond the current” and innovate bold improvements to today’s processes.
Governance
- Structure multiple enterprise initiatives into a cohesive and prioritized portfolio, with supportive yet vigilant Steering Team oversight.
- Manage intake of new initiatives in alignment with the Strategic and Annual Operating Plan with the SLT and Extended SLT.
- Working with the CFO and CTO to establish a set of cascading operational KPIs and financial targets for the overall effort and for each initiative.
- Identify and manage interdependencies among initiatives.
- Use technology to improve communication, accountability and facilitate enterprise-wide alignment among the various constituencies involved in the transformation effort; proactively promote change across the organization and leverage the Servpro Senior Leadership Team to manage resistance to change.
Execution
- Define and deploy problem solving, process improvement, and project management principles, methods, and tools to elevate Servpro’s agility, adaptability, and overall operational discipline, while maintaining a focus on delivery resources to help Franchisees succeed.
- Partner with IT PMO / Enterprise Solutions leader to deploy projects via a disciplined methodology.
- Collaborate with leaders across the business to recruit and manage project leaders for strategic initiatives.
- Facilitate fact-based, real-time, and continuously evaluated connectivity between internal business processes and customer needs.
Organizational Alignment
- Model Servpro’s core values and the leadership behaviors required to encourage process discipline, waste elimination, and employee & franchisee engagement.
- Communicate the goals and objectives of Transformation activities and provide a system for the ongoing measurement of results as Servpro evolves through multiple improved future states.
- Seamlessly integrate change management activities (e.g., stakeholder mapping, communication strategy, skill building, incentives alignment) into project plans for all initiatives.
- Share knowledge across functional boundaries, promote continuous improvement, and build capability & skills at all levels of the organization.
- Identify capability gaps and help facilitate improvements.
- Foster a success-oriented, accountable environment within the company.
- Develop and maintain lasting, mutually beneficial partnerships with internal & external customers, Servpro team members, franchisees, and vendors.
You have
- Ability to work on campus at SERVPRO's headquarters in Gallatin, Tennessee.
- Bachelor’s Degree, or equivalent; MBA preferred
- 8-15 years of experience in program management, project management, and/or consulting leadership roles ideally with exposure to property mitigation, restoration, and reconstruction services
- Deep expertise in Lean principles, methods, and tools
- Extensive, hands-on experience leading large-scale change initiatives across the full lifecycle of strategy, planning, requirements definition, design, and delivery
- Highly organized, with demonstrated track record in a program management office environment
- Exceptional strategic planning, influencing, and communication skills (written and oral)
- Extraordinary initiative and problem-solving dexterity
- High change agility with strong change management & stakeholder management skills
- Proven ability to develop influential relationships at multiple levels within an organization
- Committed lifelong learner with a passion to share knowledge and learnings with others
About SERVPRO
For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
-
Gallatin, United States Servpro Industries, LLC Full timeWhat we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...
-
Vice President, Finance
4 months ago
Gallatin, United States Servpro Industries, LLC Full timeWhat we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...
-
Vice President, Finance
5 months ago
Gallatin, United States Servpro Industries, LLC Full timeWhat we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...
-
Vice President, Finance
5 months ago
Gallatin, United States Servpro Industries, LLC Full timeWhat we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...
-
Vice President, Finance
5 months ago
Gallatin, United States Servpro Industries, LLC Full timeWhat we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...
-
Vice President, Finance
5 months ago
Gallatin, TN, United States Servpro Industries, LLC Full timeWhat we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...
-
Senior IT Project Manager
4 months ago
Gallatin, United States Servpro Industries, LLC Full timeWhat we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...
-
Enterprise Technology Specialist
3 weeks ago
Gallatin, Tennessee, United States The Tennessee Board of Regents Full timeAbout the JobThis role is part of The Tennessee Board of Regents and requires a skilled Enterprise Applications Analyst. As an Enterprise Applications Analyst, you will provide programming and administrative support for application systems.Job Summary: Provide technical support to ensure users can complete their work efficiently. Design, write, modify, and...
-
Director, Construction Services
3 weeks ago
Gallatin, United States Servpro Industries, LLC Full timeWhat we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...
-
Enterprise Applications Developer
3 weeks ago
Gallatin, Tennessee, United States The Tennessee Board of Regents Full timeAbout UsThe Tennessee Board of Regents is a leading institution in education, committed to excellence in teaching and learning. We strive to create a dynamic environment that fosters growth and development.Salary InformationThe salary for this position is estimated to be between $62,385 - $77,981 annually, depending on experience.Job DescriptionWe are...
-
Client Development Manager
19 hours ago
Gallatin, Tennessee, United States Servpro Industries, LLC Full timeJob OverviewIn this role, you will be responsible for building and maintaining relationships with key account clients, ensuring they receive exceptional customer service and driving business growth for Servpro Industries, LLC. This includes developing and implementing marketing strategies to increase brand awareness, enterprise capability, and capacity...
-
Program Manager
2 weeks ago
Gallatin, United States Servpro Industries, LLC Full timeWhat we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...
-
Preconstruction Manager
2 weeks ago
Gallatin, United States MMC Contractors Full timeWork hard. Have fun. At Cerris Systems (formerly MMC Contractors), we believe in delivering quality craftsmanship while having fun along the way. Our group of construction companies prides itself on our almost 100-year history, our employee ownership structure, and our competitive pay and benefits. From the moment you start working with us, we've got your...
-
SEO Director
4 months ago
Gallatin, United States Servpro Industries, LLC Full timeWhat we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...
-
Project Controls Scheduler
3 weeks ago
Gallatin, Tennessee, United States ECM Full timeAre you looking for a challenging role in construction project controls? ECM is seeking an experienced Project Controls Scheduler to join our team on site at TVA Gallatin. This augmented position will have an expected duration of 6-8 months.The Big PictureExcellent interpersonal and communication skills (both written and oral) are crucial for success in this...
-
Roofing Manager
1 month ago
Gallatin, United States Addison Group Full timeJob SummaryThe Roofing Manager will lead the development and expansion of the roofing service line. The ideal candidate will have extensive experience in managing a successful roofing business, keeping up with industry trends, understanding customer needs, and creating effective business plans. As the subject matter expert, the Roofing Manager will work...
-
Roofing Manager
3 months ago
Gallatin, United States Servpro Industries, LLC Full timeWhat we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...
-
Staff Accountant
1 month ago
Gallatin, United States Robert Half Full timeJob DescriptionJob DescriptionWe are in the process of recruiting a Staff Accountant to join our team based in Gallatin, Tennessee. In this role, you will be expected to prepare financial reports, conduct bank reconciliations, and perform cyclical audits. Your role will also require you to exhibit strong interpersonal skills and business acumen....
-
Marketing Strategist
17 hours ago
Gallatin, Tennessee, United States Servpro Industries, LLC Full timeAbout the RoleAs a Marketing Coordinator at Servpro Industries, LLC, you will play a pivotal part in developing profitable relationships with key account clients. This involves ensuring that all customers receive top-notch customer service, leading to increased brand awareness, enterprise capability, and capacity throughout the insurance industry.Key...
-
Audit Intern
1 month ago
Gallatin, United States Servpro Industries, LLC Full timeWhat we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...