IT Service Desk Specialist
4 weeks ago
Make a Difference in YOUR Career
Our vision is both simple and ambitious: to put our drinks on every table.
We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.
Our ambition is to continually improve and it's what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best.
Stop and think: how would YOU put our drinks on every table?
Summary Description
The IT Service Desk Specialist is responsible for providing technical support to users within an organization. This role involves troubleshooting hardware and software issues, resolving network and connectivity problems, and delivering a high level of customer service. The IT Service Desk Specialist will also handle ticketing systems, perform diagnostics, and escalate complex issues to higher-level IT teams when necessary. The ideal candidate is highly skilled in problem-solving, communication, and multitasking in a fast-paced environment.
Essential Job Functions
First-Level Support:
Serve as the first point of contact for IT support within the organization, providing timely and effective resolution to issues via phone, email, or in person.
Troubleshoot and resolve hardware (PCs, laptops, printers, etc.) and software (Windows, macOS, Microsoft 365, etc.) problems.
Assist with basic network connectivity issues such as internet access, VPN, and Wi-Fi troubleshooting.
Ticket Management:
Create, manage, and resolve service tickets in the IT ticketing system (e.g., ServiceNow, JIRA, EasyVista).
Prioritize, escalate, and follow up on tickets as needed to ensure prompt resolution.
Document detailed troubleshooting steps and solutions within ticketing systems to maintain clear communication and knowledge-sharing across the team.
User Account Management:
Perform account management tasks such as creating, modifying, and disabling user accounts in Active Directory, Microsoft 365, and other relevant systems.
Support password resets, multi-factor authentication (MFA), and access requests.
Hardware and Software Support:
Assist with hardware deployments, repairs, and maintenance of IT equipment such as desktops, laptops, printers, and mobile devices.
Install, configure, and troubleshoot software applications across multiple platforms (Windows, macOS, and mobile OS).
Remote and On-site Support:
Provide remote support to users in satellite offices or work-from-home employees using remote access tools.
Conduct on-site support, when necessary, to address hardware and infrastructure issues at the local office or data center.
Training and Documentation:
Assist in the creation of technical documentation, user guides, and FAQs for common support issues.
Provide end-user training and guidance on new systems, upgrades, or procedures as needed.
Incident and Problem Management:
Identify recurring issues and work with the IT team to find permanent solutions or escalate to the appropriate team.
Collaborate with cross-functional teams, such as network engineers, system administrators, and security teams, to resolve complex issues.
Required Skills
Strong knowledge of Windows OS, macOS, and Microsoft Office 365 suite.
Basic networking knowledge (DNS, DHCP, VPN, TCP/IP).
Ability to diagnose and troubleshoot hardware and software issues.
Excellent verbal and written communication skills, with a strong focus on customer service.
Ability to work both independently and collaboratively in a fast-paced environment.
Strong organizational skills, with the ability to prioritize and manage multiple tasks simultaneously.
Competencies
Problem-Solving: Ability to quickly diagnose technical issues and find appropriate solutions under pressure.
Communication: Clear and professional communication with non-technical users, providing explanations and instructions in an accessible manner.
Customer Focus: Dedicated to meeting and exceeding the needs of internal and external customers by delivering prompt, accurate, and courteous service.
Teamwork: Works well in a team environment, sharing knowledge and assisting colleagues when needed.
Adaptability: Flexibility to adapt to changes in technology, processes, or customer demands.
Education and Experience
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred, but equivalent work experience may be considered.
CompTIA A+
Microsoft Certified: Fundamentals (MS-900, AZ-900, etc.)
ITIL Foundation
1-3 years of experience in IT help desk, service desk, or technical support roles.
Hands-on experience with troubleshooting hardware, software, and network issues.
Familiarity with ticketing systems (ServiceNow, Jira, EasyVista) and remote support tools (TeamViewer, Remote Control, etc.)
Working Conditions
Physical Demands– Continuously sitting for prolonged periods, as the job is administrative in nature.
Visual/Sensory – This position requires attention to detail, requiring attention with one or two senses at a time.
Work environment – Work and environment fasted paced, requiring ability to remain focused under pressure.
Mental Stress – There is pronounced pressure from deadlines, project management, accuracy or similar demands.
Travel Requirements
N/A
A Career with Refresco
Refresco offers a competitive salary and comprehensive benefits, which include:
Medical/dental/vision insurance
Life insurance
401(k) savings plan with company match
Paid holidays and vacation
Well-being benefits
Discount programs
Join Refresco TODAY and enjoy a rewarding CAREER
Any employment agency, person, or entity that submits a résumé to this career site or a hiring manager does so with the understanding that the applicant's résumé will become the property of Refresco Beverages, Inc. Refresco Beverages, Inc. will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.
Employment agencies that have agreements with Refresco Beverages, Inc., and have been engaged in a search shall submit résumé to the designated Refresco recruiter or, upon authorization, submit résumé to this career site to be eligible for placement fees.
-
Help Desk Specialist
7 days ago
Tampa, Florida, United States EverStaff Full timeAbout EverStaff and FirstEnergy:We are proud to partner with FirstEnergy, a leading electric utility company. As a Help Desk Specialist, you will be the primary point of contact for our customers, providing exceptional service and support.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerMaintain...
-
Front Desk Specialist
1 day ago
Tampa, Florida, United States Tampa General Hospital Full timeFront Desk Specialist - Phys. Svcs Specialty Clinic -(240001EK) Description Job Description: This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collect co-payments, generates and provides receipts, has patients complete...
-
Help Desk Specialist
20 hours ago
Tampa, Florida, United States Elevating Solutions LLC Full timeElevating Solutions LLC is a dynamic company that values innovation and customer satisfaction.We are looking for a dedicated Help Desk Specialist to provide top-notch support to our clients.In this role, you will be responsible for:Addressing customer inquiries and resolving issues efficientlyCommunicating complex information in a clear and concise...
-
Patient Service Specialist
4 weeks ago
Tampa, Florida, United States Select Physical Therapy Full timeOverviewPosition: Patient Service SpecialistLocation: 4809 North Armenia Ave, Suite 200 Tampa, FL 33603Type of Employment: Full-timeSchedule: Weekdays, 7-7 varies opening and closingCompensation: $15.00-$18.00 Pending ExperienceLooking for a Front desk role with the nations largest Physical Therapy provider? The position involves scheduling of patients,...
-
Patient Service Specialist
1 week ago
Tampa, Florida, United States Select Physical Therapy Full timeOverviewPosition: Patient Service SpecialistLocation: 609 South Howard Avenue, Suite 102, Tampa, FL 33606Type of Employment: Full-timeSchedule: Weekdays, 7-7 varies opening and closingCompensation: $15.00-$18.00 Pending ExperienceLooking for a Front desk role with the nations largest Physical Therapy provider? The position involves scheduling of...
-
Service Desk Agent
5 days ago
Tampa, Florida, United States Michael's Inc Part timeMichaels is seeking a skilled service desk agent to join our part-time service team. As a key point of contact for customers, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional customer service.Your Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...
-
Patient Service Specialist
2 weeks ago
Tampa, Florida, United States Select Medical Full timeOverviewPosition: Patient Service SpecialistLocation: 4809 North Armenia Ave, Suite 200 Tampa, FL 33603Type of Employment: Full-timeSchedule: Weekdays, 7-7 varies opening and closingCompensation: $15.00-$18.00 Pending ExperienceLooking for a Front desk role with the nations largest Physical Therapy provider? The position involves scheduling of patients,...
-
Patient Service Specialist
1 week ago
Tampa, Florida, United States Select Medical Full timeOverviewPosition: Patient Service SpecialistLocation: 609 South Howard Avenue, Suite 102, Tampa, FL 33606Type of Employment: Full-timeSchedule: Weekdays, 7-7 varies opening and closingCompensation: $15.00-$18.00 Pending ExperienceLooking for a Front desk role with the nations largest Physical Therapy provider? The position involves scheduling of patients,...
-
Patient Service Specialist
6 days ago
Tampa, Florida, United States Select Physical Therapy Full timeOverview:Position: Patient Service SpecialistLocation: 3411 S Dale Mabry HwyType of Employment: FulltimeSchedule: Weekdays (Varies AM/PM 7am to 7pm)Compensation: Starting at $15/hour (Pending Experience)When patients enter our outpatient physical therapy center in Tampa, we want them to have an exceptional experience – starting at the front desk. That's...
-
Patient Service Specialist
7 days ago
Tampa, Florida, United States Select Physical Therapy Full timeOverview:Position: Patient Service SpecialistLocation: 3411 S Dale Mabry HwyType of Employment: FulltimeSchedule: Weekdays (Varies AM/PM 7am to 7pm)Compensation: Starting at $15/hour (Pending Experience)When patients enter our outpatient physical therapy center in Tampa, we want them to have an exceptional experience – starting at the front desk. That's...
-
IT Service Desk Supervisor
2 weeks ago
Tampa, Florida, United States Heritage MGA LLC Full timeThe IT Service Desk Supervisor will be responsible for coordinating the services that the IT Service Desk Team provides. The Service Desk Coordinator will provide excellent customer service, manage the ticketing system for all IT-related support requests and assist the AVP of Operations in achieving expected service levels. This is an onsite rolein our...
-
Patient Service Specialist
3 weeks ago
Tampa, Florida, United States Select Physical Therapy Full timeOverviewPosition: Patient Service SpecialistLocation: 3411 S Dale Mabry HwyType of Employment: Fulltime Schedule: Weekdays (Varies AM/PM 7am to 7pm)Compensation: Starting at $15/hour (Pending Experience) When patients enter our outpatient physical therapy center in Tampa, we want them to have an exceptional experience – starting at the front desk....
-
Customer Service Specialist
4 weeks ago
Tampa, Florida, United States Service Experts Full timeOverviewWhy You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERTPosition Summary: The Senior Customer Service Specialist is...
-
Customer Service Specialist
4 weeks ago
Tampa, United States Service Experts Full timeOverviewWhy You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Position Summary: The Senior Customer Service Specialist is...
-
IT Service Desk Specialist
4 weeks ago
Tampa, United States Leidos Full timeDescription UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and...
-
Patient Service Specialist
3 weeks ago
Tampa, Florida, United States Select Medical Full timeOverviewPosition: Patient Service SpecialistLocation: 3411 S Dale Mabry HwyType of Employment: FulltimeSchedule: Weekdays (Varies AM/PM 7am to 7pm)Compensation: Starting at $15/hour (Pending Experience)When patients enter our outpatient physical therapy center in Tampa, we want them to have an exceptional experience – starting at the front desk. That's...
-
Tampa, Florida, United States Occam Solutions Inc Full time**Job Summary:**Occam Solutions Inc is seeking a Mid-Level Service Desk Technician to provide technical support to our clients. The ideal candidate will have two years of relevant IT/Service Desk experience, DoD 8570 IAT Level I certification, and the ability to maintain it.Responsibilities:Provide technical support via phone, portals, and instant...
-
Service Desk Associate
3 days ago
Tampa, Florida, United States Distinctive Kitchens and Baths Full timeDistinctive Kitchens and Baths is seeking a highly organized and proactive Service Desk Associate to join our team. In this role, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems efficiently.The ideal candidate will possess excellent problem-solving skills, be able to troubleshoot complex...
-
Medical Front Desk
4 days ago
Tampa, Florida, United States Florida Pediatric Associates Full timeJob Description Job Description Florida Pediatric Associates is looking for a Medical Front Desk Specialist to join their growing team. The Medical Front Desk Specialist is responsible for a number of administrative duties as well as providing exceptional customer service and communication to patients and family members.Top benefits package including:100%...
-
Service Desk Systems and Network Engineer
2 days ago
Tampa, Florida, United States Leidos Holding Full timeLeidos has an opening for a Systems Engineer in support of the MARCENT Service Desk in Tampa, FL. JOB DESCRIPTION:Seeking a Systems and Network Engineer to support the MARCENT Service Desk which includes troubleshooting and resolving operating systems, network and security issues and provide direct executive communications support to directorate AC/S,...
