IT Service Desk Specialist

4 weeks ago

Tampa, United States Leidos Full time

Description UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.Are you ready for your next career challenge?Leidos Digital Modernization sector is seeking a Senior Service Desk Technician to support our CENTCOM CITS mission. Your work will be performed on site at MacDill AFB, Tampa, FL.In this role you will:Provide onsite, hands-on O&M support for client computing devices to include personal computers, thin/zero clients, laptops, Portable Electronic Devices (PEDs), and peripherals. Provide end-user IT system and software maintenance for the USCENTCOM COOP. Coordinate and manage Automated Data Processing Equipment (ADPE) accountability of new equipment, replacement equipment, and upgrades. Tracks the disposition of equipment throughout its lifecycle (e.g., Computer Equipment Replacement Program [CERP] and Life Cycle Replacement [LCR]). Process end of life, defective, and/or damaged equipment through the Defense Reutilization Management Office (DRMO). Develop procedures to facilitate management and testing of desktop load set configurations to include tracking and compiling of user issues, software conflicts, devices conflicts, and other similar tasks. Provide as needed CPN and SCO support to Coalition partners, and provide expertise and advice relating to Coalition Partner Networks. Based on operational tempo 24/7 and holiday support may be required.Additional Responsibilities:Work closely with stakeholders to understand system requirements and design integrated solutions that meet functional and performance objectives.Collaborate with software developers, system administrators, and other stakeholders to implement integration interfaces and APIs.Conduct thorough testing and validation of integrated systems, identifying and resolving any issues or discrepancies in functionality or performance.Document integration processes, including configuration settings, and troubleshooting procedures.Provide technical support and assistance during the deployment and post-deployment phases, addressing any integration-related issues or concerns.Stay abreast of emerging technologies and industry trends in systems integration, evaluating their potential impact on our integration strategies and recommending adoption where appropriate.Participate in meetings and workshops to share knowledge and best practices related to systems integration.Directly support teams with unique Service Delivery related strategy and design, and partner with the operations team to bring designed capabilities online and deployed across the environment  Maintain key customer relationships to support strategic tech insertion and lifecycle replacement of IT hardware for the entire IT Enterprise.Basic QualificationsBA/BS Degree and 8+ years, Associate and 10+ years high school diploma or equivalent and 14 years' relevant experience.Applicable DoD 8140 or DoD 8570 Certification (Security+CE or equivalent)Active TS/SCI clearancePerforming systems planning and coordinate/connect IT systemsExperience expanding and/or modifying established systems to serve new purposes or improve workflowWorking within Windows, Linux, and/or virtual environmentEstablishing standards for information systems proceduresCurrent U.S. passport and ability to travel up to 10% for CENTCOM OCONUS exercise supportPreferred QualificationsBachelor’s Degree with a focus in computer science, engineering, or a related field of study Microsoft certificationsITIL 4 Foundation CertificationExperience with USCENTCOM and familiarity with its missionKnowledge and familiarity with USCENTCOM’s IT environment Original Posting:February 27, 2025For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:Pay Range $72,150.00 - $130,425.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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