Customer Service Supervisor

1 week ago

Waterville, United States Performance Foodservice Full time

Job Description:

We Deliver the Goods:
  • Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
  • Growth opportunities performing essential work to support America’s food distribution system
  • Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:
Responsible for supervising customer service team assisting customers with order entries and inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems of a complex nature and deal with a variety of variables in situations where standardization may not exist. Works to ensure CSR staffing levels are sufficient to meet business needs.  Trains new customer service representatives. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but are not limited to:
  • Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution
  • Coordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed
  • Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions
  • Provide informative and professional assistance when working with the public, customers, vendors, and co-workers
  • Lead and train new customer service representatives; facilitate and / or schedule training and Customer Service meetings
  • Develop spreadsheet reports as requested by management
  • Performs other related duties as assigned

Customer Service department has year-round coverage of Sunday - Friday, with the addition of Saturday coverage during the busiest times of the year.  The schedule for this position is normal business hours Monday - Friday, however, some weekend work may be required.

Qualification:

High School Diploma
2 - 4 years of experience in customer service or related area in foodservice setting.
Experience managing 5+ people

Company description


Performance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers — providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Awards and Accolades

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

  • Customer Service Supervisor

    1 week ago

    Waterville, United States Performance Foodservice Full time

    Job Description:We Deliver the Goods:Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much moreGrowth opportunities performing essential work to support America’s food distribution systemSafe and inclusive working environment, including...

  • Family Services Supervisor

    2 weeks ago

    Waterville, Maine, United States Kennebec Explorer Full time

    Family Services SupervisorKennebec Explorer is seeking a highly skilled and compassionate Family Services Supervisor to join our team at our Educare Central Maine program in Waterville. As a key member of our team, you will play a vital role in supporting the well-being of young children and their families.Key Responsibilities:Coordinate family services team...

  • Family Services Supervisor

    3 days ago

    Waterville, Maine, United States Kennebec Explorer Full time

    About the RoleWe are seeking a highly skilled and dedicated Family Services Supervisor to join our team at Kennebec Valley Community Action Program (KVCAP). As a key member of our Educare Central Maine program, you will play a vital role in supporting the social, educational, and leadership development of young children and their...

  • Customer Service Representative

    4 weeks ago

    Waterville, Maine, United States Hannaford Supermarkets Full time

    Hannaford Supermarkets is seeking a Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. Your duties will include greeting customers, answering questions, and assisting with purchases. You will also be...

  • Customer Service Representative

    3 weeks ago

    Waterville, Maine, United States Hannaford Supermarkets Full time

    Customer Service Associate Job DescriptionHannaford Supermarkets is seeking a Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Greet all customers and provide them with prompt,...

  • Customer Service Representative

    4 weeks ago

    Waterville, Maine, United States Bar Harbor Bank & Trust Full time

    Customer Service Representative OpportunityAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Waterville, Maine branch. As a key member of our team, you will be responsible for providing exceptional customer service, building trusted relationships with our customers,...

  • Customer Service Representative

    1 day ago

    Waterville, Maine, United States Domino's Pizza LLC Full time

    Job SummaryDomino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, taking orders, and making pizzas to meet the high standards of our customers.Key Responsibilities Provide excellent...

  • Customer Service Representative

    4 weeks ago

    Waterville, Maine, United States Hannaford Supermarkets Full time

    Job Title: PT Customer Service AssociateHannaford Supermarkets is seeking a part-time Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our store.Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Waterville, Maine, United States Hannaford Supermarkets Full time

    Job Title: PT Customer Service AssociateHannaford Supermarkets is seeking a part-time Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our store.Key...

  • Customer Service Representative

    3 weeks ago

    Waterville, Maine, United States Hannaford Supermarkets Full time

    Job Title: PT Customer Service AssociateHannaford Supermarkets is seeking a part-time Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our store.Key...

  • Customer Service Representative

    4 weeks ago

    Waterville, Maine, United States Hannaford Supermarkets Full time

    Job Title: PT Customer Service AssociateHannaford Supermarkets is seeking a part-time Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our store.Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Waterville, Maine, United States Bar Harbor Bank & Trust Full time

    Job SummaryBar Harbor Bank & Trust is seeking a part-time Floating Customer Service Representative to join our team in Waterville, Maine. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, assisting with their financial needs, and building trusted relationships.Key ResponsibilitiesAssist...

  • Customer Service Representative

    2 weeks ago

    Waterville, Maine, United States Manpower Inc Full time

    Job Title: Client Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Client Service Representative to join our team in Waterville, Maine. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients, assisting with application intake, performing data entry, and...

  • Customer Service Representative

    3 days ago

    Waterville, Maine, United States Hannaford Supermarkets Full time

    Hannaford Supermarkets Job DescriptionWe are seeking a Customer Service Associate to join our team at Hannaford Supermarkets.Key Responsibilities:Greet and Assist Customers: Provide prompt, courteous service to all customers, answering questions and addressing concerns in a professional manner.Bag and Package Merchandise: Bag or package merchandise according...

  • Customer Service Representative

    3 days ago

    Waterville, Maine, United States U-Haul Full time

    U-Haul Career OpportunityAre you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are the same? U-Haul is seeking a motivated and friendly Customer Service Representative to join our team!As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring...

  • Customer Service Representative

    8 hours ago

    Waterville, Maine, United States Johnny's Selected Seeds Full time

    Job SummaryJohnny's Selected Seeds is seeking a highly motivated and customer-focused individual to join our team as a Contact Center Specialist (Seasonal). This role is responsible for providing exceptional customer service to our commercial farmers and home gardeners, ensuring a positive experience through one-call resolution and timely responses.The ideal...

  • Customer Service Representative

    7 hours ago

    Waterville, Maine, United States U-Haul Full time

    Customer Service RepresentativeAre you a people person? Do you love helping others? U-Haul is seeking a friendly, motivated individual to join our team as a Customer Service Representative. As a key member of our team, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your...

  • Customer Service Representative

    5 months ago

    Waterville, United States U-Haul Full time

    Location: 34 Elm St, Waterville, Maine 04901 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    4 weeks ago

    Waterville, Maine, United States Dunkin' - Cafua Mgmt Co A Dunkin' Franchisee Waterville Donuts Full time

    Be Part of a Dynamic Team at Dunkin' DonutsWe're seeking enthusiastic and reliable individuals to join our team as Crew Members at Dunkin' Donuts. As a Crew Member, you'll play a vital role in delivering exceptional customer experiences and contributing to the success of our restaurant.Key Responsibilities:Provide top-notch customer service, ensuring guests...

  • Customer Service Representative

    4 weeks ago

    Waterville, Maine, United States Dunkin' - Cafua Mgmt Co A Dunkin' Franchisee Waterville Donuts Full time

    Be Part of a Dynamic TeamWe're seeking enthusiastic and reliable individuals to join our team as Crew Members at Dunkin' Donuts. As a Crew Member, you'll play a vital role in delivering exceptional customer experiences and contributing to the success of our fast-paced environment.What We OfferCompetitive Pay: Enjoy weekly pay, hourly rates, and the...