Customer Service Supervisor

1 month ago

Waterville, United States Performance Foodservice Full time

Job Description:

We Deliver the Goods:
  • Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
  • Growth opportunities performing essential work to support America’s food distribution system
  • Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:
Responsible for supervising customer service team assisting customers with order entries and inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems of a complex nature and deal with a variety of variables in situations where standardization may not exist. Works to ensure CSR staffing levels are sufficient to meet business needs.  Trains new customer service representatives. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but are not limited to:
  • Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution
  • Coordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed
  • Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions
  • Provide informative and professional assistance when working with the public, customers, vendors, and co-workers
  • Lead and train new customer service representatives; facilitate and / or schedule training and Customer Service meetings
  • Develop spreadsheet reports as requested by management
  • Performs other related duties as assigned

Customer Service department has year-round coverage of Sunday - Friday, with the addition of Saturday coverage during the busiest times of the year.  The schedule for this position is normal business hours Monday - Friday, however, some weekend work may be required.

Qualification:

High School Diploma
2 - 4 years of experience in customer service or related area in foodservice setting.
Experience managing 5+ people

Company description


Performance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers — providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Awards and Accolades

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

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