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Dispatcher

2 months ago

Denver, United States Manpower Full time

Job Posting: Dispatcher 

Assignment Length: 3 Months (with the possibility of extension)
Position Type: Contract, Full-Time
Hourly Pay Rate: $22-$23
Work Schedule:

  • Hours: 7:00 AM - 4:00 PM (1-hour lunch) or 7:30 AM - 4:00 PM (30-minute lunch)
  • Onsite, no remote flexibility
  • 40 hours per week

Interview Process:

  • In-person, in-office interview
  • Preferred interview times: 9:00 AM - 2:00 PM (Tuesday through Thursday, flexible based on availability)
  • Team Size: 5-8 in-office employees

Position Summary:
As a Dispatcher, you will be responsible for scheduling and dispatching service technicians to various locations based on customer calls and service contracts. This role involves managing routine maintenance and emergency repairs, prioritizing tasks, and ensuring efficient communication between customers, technicians, and supervisors.

Principal Responsibilities:

  1. Prioritize service calls and allocate the appropriate workforce.
  2. Schedule or dispatch technicians to specific locations based on customer needs. Confirm call receipt by the technician.
  3. Address customer issues related to billing and service.
  4. Communicate work orders, messages, or information to or from supervisors and technicians.
  5. Coordinate with customers or supervisors to resolve issues or respond to service requests.
  6. Assign technicians to jobs with the appropriate work or purchase order numbers.
  7. Close work tickets upon completion and follow up with customers for feedback.
  8. Review and respond to calls managed by the call center.
  9. Obtain COD information and notify credit for new customer credit approval.
  10. Perform additional tasks as assigned.

Required Qualifications:

  • Education: High School Diploma (required), Associate's Degree (preferred)
  • Experience: 0-5 years of relevant experience
  • Skills:
    • Ability to manage multiple tasks in a fast-paced environment
    • Strong verbal and written communication skills
    • Proficiency in Microsoft Office Suite (intermediate to advanced)
    • Organizational and time management skills with a keen attention to detail
    • Flexibility to work outside regular hours when necessary
    • Knowledge of basic or commercial refrigeration and HVAC (preferred)
    • High level of professionalism and customer focus
    • Strong telephone and communication skills, capable of handling a high volume of calls
    • Ability to make decisions, learn quickly, and exercise good judgment
    • Effective team collaboration skills

 

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

 

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.