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Damage Resource Manager

1 month ago

Los Angeles, United States Hertz Full time

A Day in the Life:

The Damage Resource Manager is the initial point person for all administrative and analytical functions within operations at a zone level. They will oversee zone systems, vending, record management, and purchases. This individual will also be a second review for body damage and salvage agreements, as well as the escalation point for Maintenance Managers who need support in working with vendors. 

 

Salary range starting at $64,000/yr

What You’ll Do:

  • Drive damage collection financial results for their respective zone
  • Manually research each damage charge (VDA estimate and Glass) for their respective zones in QCS, FileNet, and Case Manager systems
  • Develop and distribute reporting on Pre-Rental Photos
  • Drive performance and compliance on Pre-Rental Photos
  • Develop and distribute reporting on Insurance Compliance
  • Drive performance and compliance on Insurance compliance
  • Develop and distribute reporting on QCS estimating compliance with claims data
  • Review all damage liquidation and salvages for debit card violations for their respective zones
  • Review closed claims to ensure no errors occurred resulting in a loss of collection
  • Perform site visits to ensure locations are following all processes to ensure collectability of damage
  • Develop and lead in person and virtual training on all aspects of damage collection to the field in their respective zones

 

What We’re Looking For:

  • 3+ years’ experience in Rental Car or Damage processing
  • 2+ years’ prior management preferred
  • Bachelors in Business or related field preferred 
  • Moderate experience with Microsoft Suite and QCS a plus
  • Ability to collaborate with internal and external stakeholders across multiple functions and locations
  • Ability to influence
  • Flexible and adaptable; ability to work effectively in ambiguous situations 
  • Excellent verbal and written communication skills  
  • Results driven, ability to make decisions and help solve problems
  • Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
  • Ability to drive process and organizational change.
  • Ability to motivate teams and keep a positive attitude in a fast-paced environment.
  • Ability to work under minimal supervision with a goal-oriented mindset.
  • Ability to see the big picture and leverage critical thinking and decision-making skills.
  • Excellent organization, time management, delegation, and prioritization skills.
  • Courageous leadership and accountability.

 

What You’ll Get:

  • 40% off any standard Hertz Rental   
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

 

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.   US EEO STATEMENT  At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.  Individuals are encouraged to apply for positions because of the characteristics that make them unique.  EOE, including disability/veteran