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Dispatcher

1 month ago

Dallas, United States Hertz Full time

Schedule - Nights and Weekends
Salary $15.50
 
 
The Dispatcher will work to ensure provide world class customer service to Hertz customer throughout the car rental process, along with showing ownership to help ensure customers have a positive experience. The key responsibilities and accountabilities for the incumbent are defined below:
1. Pre-assign reservations not auto assigned

 Choice Web App (CWA) will automatically assign ~80% of reservations


Ensure Transporters stall specific reserved equipment as needed
Pre-assign certain reservations for Gold and non-Gold (e.g., Platinum, special equipment, etc.)
Manually add certain Gold reservations to board

2. Manage the Lot

 Redirect Transporters as needed to achieve the desired vehicle mix (i.e., class, miles, N/L) and quantity (i.e., hourly inventory vs. reservations) in each zone of the lot


Ensure an adequate supply of up-sell inventory is available in Reserved zone for counter CSRs
Conduct lot check hourly to ensure cars are stalled successfully.

3. Prevent Vehicle Holds in Choice Lots

 Monitor in real-time the Holding Tank (Fuel Island) and ensure non-rentable cars are moved out of stalls. 
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

 

US EEO STATEMENT 

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. 


Individuals are encouraged to apply for positions because of the characteristics that make them unique. 


EOE, including disability/veteran