Customer Service Representative

2 weeks ago

Indianapolis, United States Trulite Glass & Aluminum Solutions Full time

Customer Service Representative 
? 
What Brought You Here 

Monday - Friday, 8 AM - 5 PM 


Benefits starting?DAY ONE 


Quarterly Bonus Opportunity 


Safety Bonus Opportunity 

? 
Who You Are: 
A customer service representative that makes it a priority to ensure the customers have the support they need. You have good prior data entry experience. 
? 
What You Will Be Doing: 
Provide customer service support to the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. Initiating and/or implementing corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.? Identifying and contributing with the generation of potential sales leads to the organization.? Planning and development of specific target markets and groups and the actual service “package” will be developed as a team program in conjunction with the project manager, territory account managers, and data entry clerk. 
? 

Answer customer service calls within defined Key Performance Indicators. 


Receives, prepares, and verifies the accuracy of orders from customers utilizing the company’s internal central workflow systems and customer purchase orders. 


Initiates required action for response to customer service requests for new orders and change requests, including the accuracy of order/customer information and communicates changes to the appropriate departments. 


Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation. 


Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations. 


Handles or refers complaints of product or service failure to the appropriate department for investigation. 


Conducts follow-up phone calls within 2 hours to respondents who have concerns or questions. 


Prepares price quotations on items contained in the price book creates quotations as required. 


Works with the sales, organization’s other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings. 


Answers customer’s technical questions regarding products and services. 


Attends regular customer service / branch meetings. 


Support and participate in the organization’s continuous improvement program and product training courses. 


Perform other related duties and provide back-up support to other group members as assigned by management. 


Training team members on processes, products and service value. 


Handle complex customer projects and issues. 


Manages daily customer back orders. 


Ensure correct warranties are distributed as requested. 


Adhering to AR processes to meet internal and customer requirements. 


Backup for processing of COD/CIA payments. 


Maintains appropriate working relationships with internal and external?customers 

? 
Skills You Bring: 

Associates degree with 0–2-year with related glass and aluminum or manufacturing experience highly preferred. 


Proven work experience in customer service. 


Must be able to multi-task, be organized, efficient, and accurate. 


Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills. 


Experienced user of Microsoft Office suite. 


Listening skills and data collection with attention to detail are essential. 


Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume. 


Ability to apply concepts of basic algebra, and geometry. 

? 
Why Trulite: 
? 
Trulite?offers the most comprehensive benefit coverage in the industry. We give our employees?immediate access?to?health, dental, vision and life insurance benefits, as well as provide?short/long-term disability?coverage to protect you financially if you should incur a non-occupational illness or accident. 
? 
Stay with us for a year and your?401k employer match is 100% vested?and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their?Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed.? The employer match for your HSA, if you choose to participate, is also?vested immediately at 100%,?improving your financial health. 
? 
Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why?Trulite?values you as an employee and how we will help you achieve financial independence. 
? 
? 
We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. 

  • Customer Service Representative

    5 days ago

    Indianapolis, Indiana, United States ThreePDS Inc. Recruiting, Staffing, and Consulting Full time

    **Job Title:** Customer Service Representative**Location:** Indianapolis, INWe are seeking a highly skilled Customer Service Representative to join our team at ThreePDS Inc. Recruiting, Staffing, and Consulting. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and their members.The ideal...

  • Customer Service Representative

    1 week ago

    Indianapolis, Indiana, United States Eastgate Chrysler Dodge Jeep Ram Full time

    Job Title: Customer Service RepresentativeWe are seeking an experienced and motivated Customer Service Representative to join our team at Eastgate Chrysler Dodge Jeep Ram. This is a great opportunity for someone who is passionate about delivering exceptional customer service and building strong relationships with customers.Responsibilities:Handle incoming...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, Indiana, United States Integrity Trade Services Full time

    About UsWe are Integrity Trade Services, a leading provider of innovative solutions in the industry. Our mission is to deliver exceptional results and build long-lasting relationships with our clients.Job SummaryWe are seeking a highly motivated and detail-oriented Sales Trainee to join our team. As a Sales Trainee, you will be responsible for assisting our...

  • Customer Service Representative

    4 days ago

    Indianapolis, Indiana, United States ThreePDS Inc. Recruiting, Staffing, and Consulting Full time

    Job TitleCustomer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our members through daily telephone calls.About the RoleThis position will be responsible for directing members to the proper...

  • Customer Service Representative

    5 months ago

    Indianapolis, United States Million Air Full time

    Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay? Then you will love being a valued part of our award-winning...

  • Customer Service Representative

    6 months ago

    Indianapolis, United States Resource Hub Full time

    Jumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced medical equipment and a recent Inc 5000 fastest growing U.S. company award winner! Based in Indianapolis, Indiana our company's mission is to improve and positively impact the lives of the patients we serve, the partners we engage with, and the employees we...

  • Customer Service Representative

    2 months ago

    Indianapolis, United States Richelieu Hardware Full time

    Company Overview Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, Indiana, United States Domino's Franchise Full time

    Job DescriptionAt Domino's Franchise, we're looking for a talented Customer Service Representative to join our team!Responsibilities:Operate all equipment safely and efficiently.Stock ingredients from the delivery area to storage, work area, and walk-in cooler.Prepare product for customers.Receive and process telephone orders.Take inventory and complete...

  • Customer Service Representative

    4 months ago

    Indianapolis, United States EcoShield Pest Solutions Full time

    Overview: The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees,...

  • Customer Service Representative

    1 week ago

    Indianapolis, Indiana, United States Dawar Consulting, Inc. Full time

    Job DescriptionAt Dawar Consulting, we are seeking a skilled Customer Service Representative to join our team. As a key member of our support team, you will provide top-notch service to our clients, addressing their inquiries and troubleshooting issues related to resource dispatching, case creation, spare parts availability, and distribution.Key...

  • Customer Service Representative

    2 weeks ago

    Indianapolis, Indiana, United States Get Fit Athletic Club Full time

    We are seeking a Customer Service Representative to support our members at Get Fit Athletic Club. This is a dynamic role that requires strong communication skills and the ability to work in a fast-paced environment. As a representative, you will be responsible for handling customer inquiries, resolving issues, and providing accurate billing information.The...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, Indiana, United States Crew Carwash Full time

    Job OverviewCrew Carwash is a leading provider of car washing services, committed to delivering exceptional customer experiences. We are seeking a Customer Service Representative to join our team.Compensation and BenefitsWe offer a competitive hourly rate of $15 - $16 per hour, plus incentive pay. Additionally, we provide daily pay options at no cost to you,...

  • Customer Service Representative

    3 weeks ago

    Indianapolis, United States Ajilon Full time

    Ajilon - JobID: 07611C15-5DF1-4E73-9272-A1AEDDD577EB [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...

  • Customer Service Representative

    2 weeks ago

    Indianapolis, Indiana, United States Micro Center Sales Corporation Full time

    As a Customer Service Representative, you will be responsible for maintaining a clean work area, processing freight, and completing mark downs while providing exceptional customer service.You will participate in continued sales, vendor, and product training, ensuring you stay up-to-date on the latest technology and trends.

  • Customer Service Representative

    3 weeks ago

    Indianapolis, United States FASTSIGNS #240301 Full time

    Benefits:Bonus based on performancePaid time off401(k)401(k) matchingProfit sharing FASTSIGNS #240301 is hiring for a Customer Service Representative to join our team! Benefits/Perks:Competitive PayPaid Vacation and HolidaysPerformance BonusOngoing Training OpportunitiesA Successful FASTSIGNS Customer Service Representative Will:Be the initial contact with...

  • Customer Service Representative

    3 weeks ago

    Indianapolis, United States FASTSIGNS #240301 Full time

    Benefits: Bonus based on performance Paid time off 401(k) 401(k) matching Profit sharing FASTSIGNS #240301 is hiring for a Customer Service Representative to join our team!  Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer...

  • Customer Service Representative

    4 days ago

    Indianapolis, Indiana, United States ThreePDS Inc. Recruiting, Staffing, and Consulting Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at ThreePDS Inc. Recruiting, Staffing, and Consulting.This is a TEMP TO HIRE opportunity with the potential for remote work after completing onsite training in Indianapolis, IN.The ideal candidate will have 1+ year of experience in a call center environment, excellent...

  • Customer Service Representative

    3 weeks ago

    Indianapolis, Indiana, United States BCForward Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BCforward.This is an exciting opportunity to work in a fast-paced contact center environment, providing exceptional service to our clients and their customers.As a Customer Service Representative, you will be responsible for answering...

  • Customer Service Representative

    3 months ago

    Indianapolis, United States FastSigns Full time

    Benefits: Bonus based on performance Paid time off 401(k) 401(k) matching Profit sharing FASTSIGNS #240301 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial...

  • Customer Service Representative

    3 days ago

    Indianapolis, Indiana, United States Domino's Franchise Full time

    About UsRPM Pizza, a family-owned Domino's franchise, has been one of the largest in the United States for over 40 years, operating over 175+ stores across five states. We pride ourselves on creating smiles and helping our team members grow.Job OverviewWe are seeking a Customer Service Representative to join our dynamic team. As a CSR, you will be the face...