CX/UX Manager

3 weeks ago

Chicago, United States Aquent Full time

We are at the forefront of a major transformation in the commercial vehicle industry, redefining transportation with bold digital advancements. As we lead this transformation, we are seeking an experienced Customer Experience (CX) Manager to guide and oversee our user-centered digital development. This role will be crucial in shaping and enhancing the overall digital experience for our customers, ensuring every touchpoint aligns with our vision of a connected and innovative future.
This hybrid position will be based in our Lisle, Illinois Headquarters and will report to the VP of Digital Solutions.
If you are passionate about shaping the future of mobility and have a strong track record in leading CX design initiatives, we invite you to join our team and be a driving force in creating a brighter, more connected tomorrow.
Responsibilities:

Drive Digital Transformation Strategy: Be a key player in implementing the digital transformation strategy.
Lead User Research: Direct and oversee research to uncover user needs, pain points, and journeys. This includes customer journey mapping, user interviews, and leveraging customer data for design decisions.
Coach and Lead Team: Guide and mentor a team of CX/UX designers.
Strategic Design Oversight: Oversee the creation of intuitive and visually appealing UI/UX solutions across digital platforms (web, mobile apps, etc.), ensuring alignment with business objectives and user needs.
Prototype Development: Supervise the development of interactive prototypes to test design concepts. Analyze feedback to refine solutions and meet user expectations.
Cross-Functional Collaboration: Work with business, development, and design teams to ensure design feasibility and alignment with broader goals. Act as a bridge between teams to drive cohesive, user-centered design solutions.
Content Integration: Collaborate with content teams to ensure that all content supports the CX strategy and enhances the user experience.
Trend Analysis and Adaptation: Stay updated on emerging CX trends and technologies to continually adapt and improve user experience strategies.
Performance Monitoring: Monitor the performance of design solutions using analytics and make data-driven decisions to optimize the user experience.

Minimum Requirements:

Bachelor’s degree

At least 12 years of technical project/program management experience
At least 2 years in a lead role


OR
Master’s degree

At least 8 years of technical project/program management experience
At least 2 years in a lead role


OR
At least 14 years of technical project/program management experience

At least 2 years in a lead role



Additional Requirements:

Qualified candidates (excluding current employees) must be legally authorized to work in the United States. We do not anticipate providing employment-related work sponsorship for this position.

Desired Skills:

Experience: At least 4 years in CX design, UX design, or a related field, with a proven track record of leading user-centered design projects.
Research Expertise: Extensive experience in planning and executing customer research with advanced methodologies.
Leadership and Communication: Strong leadership skills with the ability to effectively communicate design choices to both users and stakeholders.
Design Proficiency: Deep understanding of user-centered design principles and methodologies, including usability testing and prototyping. Proficiency with design software such as Adobe XD, Sketch, Figma, or InVision.
Visual Design: Exceptional visual design skills with the ability to create compelling, high-fidelity product screens that align with brand standards.
Analytical Thinking: Strong problem-solving and analytical skills, with the ability to synthesize user research and data into actionable design strategies.

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