UX Designer

4 weeks ago

Chicago, United States Tek Ninjas Full time
Job DescriptionJob DescriptionRole:UX designerLocation:hybrid Chicago.ILDuration:24 months3-7 years exp.
  • Mid UX Designer for Navigator (call center application).
    • this pod supports tech for call center agents
    • desktop application
Mid-level UX Designer

The UX Designer will design and define engaging digital experiences for frontline employees, transforming unmet user needs and business opportunities into successful employee tools. The ideal candidate has a passion for user centered design and has a wide breadth of experience across multiple types of products, channels and design methodologies. You will collaborate daily with a diverse set of specialists, including UX architects, researchers, visual designers, project managers, business stakeholders, writers and developers to deliver these digital experiences.

Responsibilities
Identify user needs and business requirements
Visualize ideas using professional design tools as well as sticky notes, sketch boards, whiteboard markers or whatever tools are necessary to rapidly work through ideation and move to the next stage
Develop intuitive, usable, and engaging interactions
Initiate and respond to ideas for innovation/improvements based on research, analysis, and competitive reviews
Drive the design of next generation, navigation schemes, patterns, components and templates across the company's products, insuring a consistent, appealing, and dynamic customer experience.
Create low and high fidelity interactive prototypes adhering to a rapid, iterative and collaborative process
Work with usability researchers to define test plans and iterate designs throughout user testing.
Translate usability research findings into design improvements.
Ensure digital touch points become and remain consistent with United's user experience and brand standards
Create final UX deliverables through appropriately detailed specifications including: process flows, wireframes, storyboards, high and low fidelity prototypes.
Create visual design assets and document visual styling specification for development team
Communicate with multiple stakeholders to review progress, and incorporate feedback appropriately.
During implementation you will respond to day-to-day questions from developers, product managers.
Work with QA to identify, document, and verify bug fixes.
Collaborate with cross-functional teams as well as business partners throughout the design process
Present design and defend work to stakeholders and senior leadership for review and feedback.

Qualifications
Excellent understanding of user experience design for the Web, mobile, and touch devices.
Experience designing for E-Commerce or transaction based sites and applications.
Experience building advanced wireframes and prototypes for both web and mobile.
Experience in writing detailed interaction specifications (IA, work flow, page functionality and layout, etc.).
A good understanding of front-end web technologies.
Experience with touch based UI & UX design.
Knowledge of mobile UI guidelines and patterns for iOS and Android.
Understanding of accessibility and how it impacts UX.
Strong ability to present and defend your design decisions, and respond quickly to business needs.
Strong communication, critical thinking, and creative problem-solving skills required.
Ability to coordinate, prioritize, and accomplish multiple tasks in a fast-paced atmosphere with minimal supervision.
Ability to work independently or in a team, and with or without direction is imperative.
Must be a self-starter that can create schedules and define scope of work even when there are no clear requirements and direction.
Highly organized and methodical with excellent time management skills, strong business ethics, and political awareness.

Requirements
Online portfolio with a range of interactive samples
Minimum of 3-5 years of experience in UX design
Experience with large cross-functional teams
Experience designing for large, complex, digital application projects
Experience designing for multiple devices
Experience with Figma, Sketch, Invision, Axure, Miro and other design tools.

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