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UX Content Designer

2 months ago

Boston, United States Aquent Full time

The User Experience organization is on a mission to create extraordinary digital experiences that position us to win big with our customers, agents, and prospects. We strive to provide the best digital quoting experience in the insurance industry and to make digital our primary channel for service and claims, delivering innovative experiences that exceed consumer and agent expectations.
About the team:
You’ll join a small-but-mighty, 11-person team of UX content designers who each provide dedicated content support for different user journeys. This role’s primary focus is to improve the claims experience for internal and external audiences. You’ll have the opportunity to make a significant impact. We measure success by improvements to both user efficiency and satisfaction.
In this role, you will:
? Collaborate with multiple roles. You’ll partner with product owners, product designers, engineers, analysts, researchers, and other content designers. You’ll work closely with insurance product SME’s to understand requirements.
? Identify content opportunities. You’ll use content strategy methods to find ways to improve the user experience through information architecture and the use of language.
? Write concise, effective content. Your writing will adhere to guidelines for tone and voice, follow established standards and use language best practices for the given channel/medium.
? Continuously seek and integrate user feedback. You’ll evaluate UX effectiveness and determine where and how to optimize content.
This role might be for you if:
? You have a Bachelor’s degree in English, Communications, Journalism or a related field, or equivalent work experience
? You love collaborating and learning from people with different areas of expertise
? You’ve written content for digital applications (productivity app experience is a big plus)
? You know how to employ content strategy methods and tools like content audits, competitive assessments, quantitative analysis, gap analyses, user research, persona development, etc.
? You’re analytical, and you love to synthesize complex information
? You have a portfolio of written work that demonstrates creativity, business impact and results
The target hiring compensation range for this role is $45.00 to $50.00 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits 
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.