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Technical Product Owner
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Senior Manager Product Owner
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Chicago, United States KellyMitchell Group Full timeJob Summary:Our client is seeking a Product Owner to join their hybrid team in downtown Chicago, Illinois! This individual will lead and is accountable for any work being proposed or performed within the platform. This role liaises with business partners, IT counterparts, and technology vendor staff to ensure all system-related activities are aligned with...
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Product Owner
1 week ago
Chicago, United States KellyMitchell Group Full timeJob Summary:Our client is seeking a Product Owner to join their hybrid team in downtown Chicago, Illinois! This individual will lead and is accountable for any work being proposed or performed within the platform. This role liaises with business partners, IT counterparts, and technology vendor staff to ensure all system-related activities are aligned with...
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Cyber Product Owner
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Lead IT Service Management Product Owner
1 month ago
Location: Outside Chicago
Salary: Base $140-165K
Position Overview
Are you ready to be a trailblazer in IT Service Management and Operations? We are seeking a dynamic Lead IT Service Management ServiceNow Product Owner to spearhead our global commercial vehicle client’s Digital Transformation Journey.
In this pivotal role, you’ll lead the architecture and oversight of a technical team dedicated to the daily support and administration of IT Service Management (ITSM) and IT Operations Management (ITOM). As the commercial vehicle industry undergoes its most significant transformation in a century, we are at the forefront, driving change and innovation. We are on a mission to redefine transportation with bold digital transformation, ushering in a new era of comprehensive and sustainable transport solutions.
We are not just building trucks – we’re forging the future of mobility. As a global industry pioneer, we are assembling a team of makers, problem solvers, and future world builders. Together, we are not just imagining a better world – we’re shaping it, one innovative solution at a time.
Be a part of the journey towards a brighter, more connected tomorrow.
The Client: We are representing a leading company in the commercial vehicle industry, renowned for its innovative approach to manufacturing. This industry pioneer is dedicated to redefining transportation through a bold digital transformation, focusing on delivering comprehensive and sustainable transport solutions. As a global leader, this company is at the forefront of technological advancements, striving to build a brighter, more connected future for mobility.
Responsibilities:
Execute and support an IT strategy to drive adoption of ITSM and ITOM best practices.
Foster continuous service delivery optimization and improvement.
Build enduring relationships to promote collaboration and knowledge exchange.
Develop and manage a roadmap for organizational excellence in ITSM services, procedures, and tools.
Champion the benefits of ITSM and ITOM processes, including Incident, Problem, Change, Request, Enterprise Monitoring, and CMDB.
Build, publish, and drive the utilization of the service catalog from the IT Self-Service Portal.
Implement business process automation across the IT organization.
Oversee processes to ensure Service Level Agreements (SLAs) are published and met by IT teams.
Develop performance measures and consistently report metrics to process stakeholders at all levels.
Provide technical and thought leadership for integrations and development of ITSM tools while promoting best practices.
Mentor service and process managers on ITSM concepts.
Minimum Requirements
Bachelor’s degree with at least 8 years of software engineering experience, including 1 year in a lead role.
Master’s degree with at least 6 years of software engineering experience, including 1 year in a lead role.
At least 10 years of software engineering experience, including 1 year in a lead role.
Additional Requirements
Must be legally authorized to work in the United States on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee, or Asylee). Employment sponsorship is not available.
Desired Skills
Proven experience in ITSM.
Extensive experience with ServiceNow™ and SolarWinds.
Experience with ServiceNow CMDB and the CSDM framework.
In-depth knowledge of IT Service Management (ITIL) frameworks.
Fundamental understanding of key technologies relevant to ServiceNow implementations, including SSO, SAML, Web Services, LDAP, REST, JavaScript.
Ability to influence and consult on pros, cons, and risks.
Provide thought leadership in solving business processes and technical problems.
Analyze data findings to develop actionable recommendations.
Excellent communication skills to explain complex practices in clear and simple terms.
Experience in leading process improvement and organizational change initiatives.
Expertise in customer service and contact center services, performance, and new generation capabilities.
Strong presentation, time management, and collaboration skills.
Ability to work independently with minimal direction.
Collaborate effectively with individuals from diverse cultural backgrounds.
Embrace this opportunity to shape the future of IT Service Management and Operations. Apply now and be part of our transformative journey
