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Triage Medical Assistant

4 months ago

Frisco, United States Catalyst Health Group Full time

SUMMARY:
Village Health Partners (now a part of Catalyst Health Group) is a well-established primary care practice dedicated to providing compassionate and comprehensive healthcare services to our community. We are committed to delivering high-quality, patient-centered care in a compassionate and supportive environment. We have offices in Plano, Frisco, and McKinney.
We are seeking dedicated and compassionate Certified Medical Assistants to join our team as Triage MAs. You will handle inbound and outbound communications for our offices. These calls involve a wide-range of clinical and administrative requests from patients, including appointment scheduling, visit preparation, medication refills and reconciliation, and follow-up care coordination.
This is an onsite position in Plano, TX. We are scheduling immediate interviews
Responsibilities:

Communicate via phone, online chats, emails, and faxes with patients in a professional manner
Use pre-defined clinical protocols to obtain and document required clinical information
Identify special needs and take the proper steps to ensure patient appointments are scheduled appropriately
Demonstrate the ability to multitask so that priority items are completed on time each day
Appropriately escalate issues outside of existing protocols to meet the needs of the patient
Update medical history based on the information provided by the patient
Follow all HIPAA and privacy rules while discussing sensitive health information with the patient or their authorized delegates
Schedule appointments and query clinical information from the EMR (e-Clinical Works)
Meet performance and service level criteria
Work well with a diverse group of professionals in a team environment

Qualifications:

Certified Medical Assistant (CMA) - Current and must be able to provide proof of certification
Athena experience a plus
2-3 years related experience, preferably in a Primary Care setting
Fluent in medical terminology & medication refill protocols
Excellent customer service and communication skills
Works efficiently and effectively in a fast-paced, clinic environment
Experienced in properly handling confidential and sensitive information; knowledge of HIPAA rules and regulations
Experience with basic desktop software, medical practice management, and electronic medical record systems

We offer a competitive benefits package that includes:

Competitive compensation commensurate with experience
Medical, Dental, Vision
Health Savings Account (HSA) employer contribution
Life Insurance
401K with employer match
Paid Holidays
PTO
Referral programs
Short term and long term disability
Year end bonus potential
Employee recognition programs

We invite you to learn more about Village Health Partners at www.villagehealthpartners.com.
Village Health Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. It is our policy not to discriminate against any applicant or employee based on race, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other bias protected by applicable federal, state, or local laws.