Site Administrator

2 weeks ago

Los Angeles, United States Martin Luther King Jr. Community Hospital Full time

If you are interested please apply online and send your resume to PBaker@mlkch.org
POSITION SUMMARY
Reporting to the Director, Ambulatory Services of the Martin Luther King, Jr. Los Angeles (MLK-LA) Healthcare Corporation (the “Director”), and the Site Administrator is responsible for successfully managing day to day operations of all Martin Luther King Community Medical Group (“MLK CMG” or the “Group” sites. Selects trains and evaluates all site employees (except provider personnel).  Provides physicians and allied health professionals resources required to meet patient needs and meet the strategic and financial objectives of MLK CMG. Provides input into development/revision of site policies and procedures; implements policies and procedures in the assigned site.   Oversees site expenditures and site financial performance/ achievement of budget goals.   Ensures compliance with regulatory agencies at the site level.  Provides leadership in staff MLK CMG staff development, process improvement and site business development. Assists Director in negotiating and managing MLK CMG contracts including rental and purchasing agreements.
ESSENTIAL DUTIES AND RESPONSIBILITIES

The Site Administrator is accountable for overseeing the overall management of a Health Center (Site) in designated areas including: Strategic, Financial and Operations Management; Patient Care Coordination, Patient Satisfaction and Clinical Outcomes; Teammate Management; and  Risk Management, Audit and Compliance
Full accountability for non-clinician teammates within assigned Site, including but not limited to hiring, mentoring, professional development, annual review, compensation adjustment, corrective actions and termination. Responsible for planning, coordinating, directing and monitoring all operational and financial aspects of the site in conjunction with other clinician or non-clinician teammates. Provide effective leadership to managers, supervisors and teammates in overseeing the delivery of high-quality, cost-effective patient care.

Strategic, Financial and Operations Management

Develops Site budget for overall membership growth and operational expenses, including capital budgets
Reports monthly on membership, operational expense, and other P&L variances to budget; Researches and monitors budget variations and mitigate unfavorable variances
Reviews, authorizes and monitors expenditure reports in accordance with company policies and procedures
Ensures adequate clinician and support staffing levels are maintained to provide appropriate and timely care to patients
Reviews and monitors teammate capacity and utilization and manages changes in hours or FTEs to ensure operational efficiency and compliance with appropriate company and regulatory policies
Develops Site level strategies to ensure membership goals are met for each line of business
Implement plans to continually enhance services provided by accountable departments and functions

Patient Care Coordination, Patient Satisfaction and Clinical Outcomes

Works with Clinical Pod Lead Physician to resolve clinician-related issues and enhance provider satisfaction
Monitors patient satisfaction through various programs such as the formal complaint process, new patient survey, etc. and develops patient satisfaction improvement strategies to meet patient satisfaction goals
Ensures Patient Intervention Reports (PIRs) are distributed at each patient visit, evaluated for completion and cleared in the system as needed
Monitors current clinical outcome initiatives, such as STAR, P4P, CHAPs, to ensure that established goals are met
Ensures active and ongoing patient outreach through pursuit processes to support Quality Initiatives
Proactively manages high risk patient lists to avoid preventable admissions or readmissions or identify other patient needs
Monitors daily census and discharge reports to ensure appropriate follow up is provided to all discharged inpatients

Teammate Management 

Guide and develop non-clinical teammates to ensure they are meeting performance expectations; mentor, coach, and counsel as needed for professional development
Encourages staff participation Site Huddles and solicits staff suggestions and ideas on process improvement
Responsible for all teammate activity such as hiring, promotions, performance evaluations, salary increases, performance evaluations, and disciplinary actions
Recognizes teammates for performance that achieves goals related to Patient Satisfaction, clinical outcomes and teamwork
Ensures that management teammates understand DMG Teammate Policies and Handbook and other regulatory requirements affecting employment in Sites
Ensures continuing education programs are offered and taken timely to keep staff up-to-date on nursing practices, universal precautions, worker/patient safety, and other policies and procedures as required

Risk Management, Audits and Compliance

Ensures that Site meets all internal and external Standards of Conduct as well as all legal and regulatory requirements
Proactively ensures Site is prepared for planned or surprise DHHS, Health Plan, or internal audits
Ensures compliance with state Worker Compensation and OSHA safety training requirements
Oversees compliance with state or federal regulations of the Injury Prevention and Safety Training Program
Oversees compliance with DMG policies and procedures in accordance with state and federal regulations for patient care and services (Medicare or other governing agencies)
Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with
Health Insurance Portability and Accountability Act (HIPAA) standards.
Ensures the creation and implementation of any corrective action needed as a result of internal or external quality assurance, Medicare, OSHA, or other governing agency audit

POSITION REQUIREMENTS
A.   Education

Bachelor’s degree from a four-year college
Master’s degree in Healthcare Administration, Business Administration or Nursing preferred

B.  Qualifications/Experience

Minimum 5 years of work experience
Healthcare industry experience within managed care and/or medical group operations environment preferred
3 or more years in healthcare management preferred

C.   Special Skills/Knowledge

Must be able to relate well to patients, clinicians, employees, and other professionals.  Must be able to handle confidential issues with discretion.  Must be able to understand the goals of the practice and work to obtain these goals independently as well as in collaboration with clinician partners. Must have working knowledge of managed care and other current health insurance arrangements.  Bi-lingual in Spanish and English required.

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