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IT Senior Country Operations Analyst

4 months ago

Allen, United States Heidelberg Materials US, Inc. Full time

AutoReqId: 20268BR

Pay Class: Salaried Exempt

Minimum Pay Rate: $102,300.00

Maximum Pay Rate: $140,662.50

Department: Information Technology

Line of Business: Corporate Administration (SSC, IT, Employee Services, Etc.)

Position Type: Full-Time

Job Posting:



The Role and the Company

We are Heidelberg Materials. Our products build cities and towns, including stadiums that hold thousands of fans, and bridges that support millions of vehicles. We have thousands of employees across hundreds of locations in the U.S. and Canada, making us North America’s leading supplier of cement, aggregates, ready mixed concrete, asphalt, and related construction materials.



We might be a big company, but we appreciate and encourage our people to share their ideas and help shape our future. We want every one of our people to play an active role in growing our business. With our diverse product lines and locations across North America, there are opportunities to explore different roles and work on a variety of exciting and interesting projects.



We are looking for a Senior Country Operations Analyst to join us as a key team contributor focused on providing technical and functional support of client software applications, networks and client systems used by Heidelberg Materials North America. This role will also act as a leader to the local team, with the role based in Irving Texas and reporting directly to the Manager – Country Operations.



What you will get to do





Maintain expertise in Windows based client system hardware, desktop software, WAN, LAN and supporting infrastructure.

Provides technical and functional support other IT teams as required.

Monitor and manage team ticket queue to ensure timely resolution of incidents and requests within SLAs.

Participate in various project teams as assigned.

Manage support vendors and consultants to address support issues.

Performs tasks as assigned by the Manager, NAM Country Operations.

Contribute to documentation and training programs to assist IT teams

Up to 30% travel may be required depending on support and project requirements.

Occasional support work outside of regular business hours is required.





Essential Experience and Skills





Proficient in MS Office, with emphasis on Excel, Project and Visio.

Excellent communicator, both written and verbal.

Proficient in the development of documentation to support functional specifications, data flows, etc.

Possess strong LAN, WAN networking skills in a Cisco based environment.

Keen interest in new technologies and the vision to identify opportunities for improving team processes.

University degree or equivalent in related discipline.

Minimum 10 years of relevant IT work experience.

Knowledge and experience within the construction materials industry is an asset.

Cisco CCNA certification or equivalent experience





Preferred Skills





Experience within construction materials industry is an asset.





What we have to offer





Competitive base salary and participation in our annual incentive plan

Highly competitive benefits programs

Hybrid office environment

Dress for your Day - flexible dress code based on type of work and/or audience for the day

401k retirement savings plan with an automatic company contribution as well as matching contributions





Employer Statement: Equal Opportunity Employer - Minority / Female / Veteran / Disabled