Manager, Customer Service Supply Chain

At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 118 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together, these actions create positive progress for people and the planet – today and for years to come. We have big plans for how we are going to accomplish this, and we would love for you to join us in this effort.

 

Collaborate with us as you share ideas and solutions with your team members to ensure every item in every store is on shelf and ready to delight the consumer In your role as a Mgr Customer Service Supply Chain, you will build and maintain strong collaborative relationships with our customer, WK Kellogg Sales, and WK Kellogg Supply Chain. Influencing the customer, our account team and our internal supply teams is critical to the effectiveness of this role. You will balance maximizing in-stock and case fill while minimizing inventory levels. This role manages the inventories in executing features and shelf resets. Execute the sales strategy. Be a part of the united values and collaborative culture at WK Kellogg and grow with us

 

In this role you will report to the Senior Manager Customer Logistics with frequent interaction with Sales Executives, Customer Senior Management, and Internal Cross-Functional Partners that impact our service and relationship with the customer. Rogers, AR location preferred.

 

HERE’S A TASTE OF WHAT YOU’LL BE DOING


Customer Service & Collaboration:  Develop and manage personalized customer and replenishment strategies in assigned market area with the highest demand for Kellogg products to include in-stock management, new item launches, demand planning and inventory management.
Lead Through Influence:  Communicating effectively to achieve leadership support and influence cross-functional stake holders. Effectively influence customer Replenishment manager to gain support for replenishment policies that maximize product availability at store level, while minimizing inventory in the supply chain. Working diligently to balance service and cost for the entire supply chain while meeting or exceeding customer targets
Be a Strategic Partner: Work across internal team, discuss performance, identify opportunities, and collaborate on solutions.
Be a Supply Chain Champion: Act as a Supply Chain advocate for Field Sales Partners, Integrated Planning, and all corporate departments to ensure customers’ replenishment expectations are met from the point of order placement through retail sale.
Provide Data-Driven Insights: Use data-driven insights to influence the deployment of inventory, business strategies, and impact business decisions. Can translate complex information into user-friendly insights.
Guide With Technology:  Utilize system tools and data available in an effort to provide exceptional customer service, replenishment levels and pro-active inventory management.  Experience in other related systems, such as Orchestro, TR3, Tableau would also be beneficial.
Continuous Improvement: Responsible for achieving 95%+ on case-fill and 90%+ on-time to mitigate a 3% cost of goods fine. To achieve this, you will partner with supply chain teams on future development of new tools and processes to further enhance operational efficiencies and deliver on-time and in full.


 

YOUR RECIPE FOR SUCCESS


Previously demonstrated a high level of performance and possess the qualifications to service key customers within a team environment
Proven success at influencing others to deliver results and create winning team culture Strong analytical and communication skills. Ability to influence is key.
Be an independent problem-solver and exhibit robust leadership skills.
High degree of attention to detail; Previous experience communicating complex and/or detailed information to multiple individuals/audiences with differing knowledge levels
Ability to multi-task and deal with frequently changing priorities
Bachelor’s degree in Supply Chain Management, Engineering, Business, or related field and 4 years’ experience in supply chain, merchandising, engineering, business, or relevant area OR 6 years’ experience in supply chain, merchandising, engineering, business, or relevant area.
Experience with Retail Link and Luminate a PLUS


 

At WK Kellogg Co, our success depends on our most vital asset — our people. That’s why we’re committed to providing you with benefits and programs that support your Total Health and your journey to be and feel your best — physically, financially, emotionally, and socially. Our benefit offerings include:

 


Healthcare coverage, including vision and dental.
Savings and Investments contributions and match
Paid Time Off
Life and AD&D insurance coverage


Our comprehensive and competitive benefits not only deliver value to you and your family, but also offer choice to meet your unique needs and knowledge to empower confident decision-making.
 

ABOUT WK KELLOGG CO

At WK Kellogg Co, we bring our best to everyone, every day through our trusted foods and brands. Our journey began in 1894, when our founder W.K. Kellogg reimagined the future of food with the creation of Corn Flakes, changing breakfast forever. Since then, we have embraced the same spirit of innovation and entrepreneurship in everything we do, channeling our founder’s passion and commitment to creating high quality and delicious products while fostering communities. Our iconic brand portfolio includes Frosted Flakes, Rice Krispies, Froot Loops, Kashi, Special K, Raisin Bran, Frosted Mini Wheats, and Bear Naked. With a presence in the majority of households across North America, our brands play a key role in enhancing the lives of millions of consumers every day, promoting a strong sense of physical, emotional and societal wellbeing. Our beloved brand characters, including Tony the Tiger and Toucan Sam, represent our deep connections with the consumers and communities we serve. For more information, visit www.wkkellogg.com. 

 

If we can help you with a reasonable accommodation throughout the application or hiring process, please email TalentAssist@wkkellogg.com.

 

THE FINER PRINT

 

The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

 

WK Kellogg Co is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

For US applicants:

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link.

Let’s create gr-r-reat days,

WK Kellogg Co Recruitment