Customer Success Manager

3 months ago

New York, United States AB Tasty Full time

AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating seamless customer experiences.



Brands use AB Tasty’s platform to align digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences.



Founded in 2013, AB Tasty’s customer roster includes world-leading brands such as  Papa Johns, Patagonia, Cartier, L’Oreal, USA TODAY and Sephora. AB Tasty has 12 offices across the globe: North America, Europe, Asia Pacific.



The Enterprise Customer Success Manager (CSM) role is part of our North American Customer Success team. You will manage a portfolio of accounts throughout the Customer Journey while helping AB Tasty clients  leverage our products to achieve their goals. This role will work closely with Key Account Managers while working cross functionally with Product and Tech teams to drive value that maximizes expansion opportunities and reduces churn. Note: This role will be based in NYC.





Contract & Location:



- Permanent full-time contract

- New York City area (office in Lower Manhattan)

- Smooth remote work policy (up to 3 days a week)





What you will do:



- Build and nurture strong relationships with key stakeholders within enterprise-level client organizations

- Understand clients' business goals, challenges, and objectives to provide tailored recommendations and strategic guidance

- Lead the successful Onboarding of AB Tasty's platforms

- Develop a deep understanding of AB Tasty's product offerings and stay informed about industry trends

- Identify and forecast risk and growth opportunities and collaborate with Key Account Managers 

- Proactively engage with clients to showcase additional features, services, and best practices that can further enhance their digital experiences





What we look for:



- 3 years of experience as a Customer Success / Account Manager for a complex product / SaaS company

- Strong organizational and time management skills

- Strong communication and active listening skills with the ability to deliver messages in a clear, concise and effective way

- The ability to understand technical concepts and communication with both technical and non technical, business profilesInterest and experience in UX Design, e-commerce, analytics and/or CX optimization

- Basic knowledge of HTML/CSS and Javascript

- Bonus points if you have additional technical knowledge and understand the following terms: React, Vue.js, Server Side Rendering, SPA, API, SDK



If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application





What we offer:



- Huge impact. AB Tasty is only as great as our team. By building a strong relationship with partners, you’ll have a direct impact on the company’s success

- The opportunity to unleash your creativity. You’ll be free to use your imagination to envision and implement a partnership strategy to bring new deals to AB Tasty, as long as client satisfaction comes first

- No micromanaging. Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact

- International reach. Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English

- Unique career opportunity. By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible

- Lots. Of. Fun. Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes and parties

- Remote working, flexible schedule. This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping. We also offer generous time off and holidays to recharge with your loved ones

- Time for yourself. After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed, but also to make you succeed

- Tons of benefits. Medical, Dental, & Vision insurance (beginning day one),  401(k) + company matching, 100% commuter reimbursement, competitive salary + bonus, because your wellness matters to us

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