Senior Manager, Fraud

3 months ago

Richmond, United States Koalafi Full time

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time.
Over 17,000 retailers rely on us to match their customers to a payment plan clearly and quickly, all while reflecting well on their brand. Their 2M+ customers love us because we provide a flexible way for them to make payments, and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.
Interested in learning more about how we’re transforming the financing experience and joining our team?

What You’ll Do

Fraud is one of the largest challenges plaguing financial institutions today, with an estimated $700 billion in annual losses from identity theft alone. In addition to identity theft, there is a growing trend of synthetic IDs, manipulated IDs, and abuse of family/friends. Koalafi is searching for an innovative Sr. Manager of Business Analysis to lead our Fraud Strategy & Analytics function. In this role, you will report directly to the Chief Risk Officer and help us stop fraudsters while delivering a best-in-class customer experience.

As the head of Fraud Strategy & Analytics, you will be accountable for creating a strategic agenda and managing the Fraud Program. You will directly manage 1-2 junior analysts and partner closely with our Fraud Operations team to optimize our fraud suite via automated and manual fraud defenses. In this role, you will:


Create and execute an agenda that minimizes fraud loss while supporting seamless customer interactions
Lead and coach a team of fraud analysts to develop, monitor, and optimize a suite of end-to-end fraud defenses
Perform cost-benefit analysis of 3rd party fraud vendors
Develop and optimize a NPV-driven framework that guides the creation of fraud policy
Exhibit solid business judgment in making balanced decisions quickly while being well managed
Build business requirements and manage the delivery of Fraud intent through partnership with Sales, Product, Tech, Operations, and Legal/Compliance


About You (Qualifications)


Bachelor’s degree required, in a quantitative field such as Statistics, Mathematics, Economics, Business, or Engineering preferred
5+ years of experience in an analyst, data science, or consulting role
3+ years of experience in fraud mitigation
3+ years of experience managing/coaching more junior analysts
Experience in consumer financing industry, such as: credit cards, personal loans, auto loans, BNPL, or similar field
Proficiency in Excel, SQL, and Python for data analysis
Exceptional attention to detail and problem-solving skills
Ability to create a strategic agenda and execute against it
Desire to work in a fast-paced, dynamic entrepreneurial environment
Strong written and verbal communication skills


Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.
Who we are & what we value: 

We focus on what’s most important
We set clear expectations and deliver
We embrace challenges to reach our full potential
We ask, “How can this be better?”
We move fast together

Benefits:
At Koalafi, you will have a direct impact on our products and help shape the company’s success. We offer competitive compensation & benefits packages to keep you at your best:

Comprehensive medical, dental, and vision coverage
20 PTO days + 11 paid holidays
401(k) retirement with company matching
Student Loan & Tuition Reimbursement 
Commuter assistance
Parental leave (maternal + paternal)
Inclusion and Associate Engagement Programs

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