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Usability Researcher

2 months ago

Seattle, United States Aquent Full time

In this role, you will be part of the team responsible for user experience research.
You will execute impactful research to quantify UX progress and uncover deep customer insights needed to influence product decisions.
You will derive insights from quantitative and qualitative data, synthesizing in partnership with other researchers.
You will play a role in making M365 products on mobile devices (phone and tablet) easier to use for people around the world
RESPONSIBILITIES:

Planning and executing remote usability studies (unmoderated and moderated), and quantitative UX research focused on Benchmarking.
Analyzing and synthesizing data into scorecards, video compilations and issue tracking.
Sensemaking across data sources, prioritizing issues, and tracking impact of research


SKILLS AND EXPERIENCE (REQUIRED):

Strong project management, organization, and planning skills with an attention to detail.
Skilled at coordination and collaboration, naturally curious and an eager problem solver.
At least 2 years of UX researcher experience, or 1 year in UX research with 2+ years in related product making roles (design, data science, or project management).
Industry experience effectively partnering with teams to improve the user experience based on research results or customer feedback.
Experience analyzing quantitative data and tracking metrics.
Experience with qualitative research methods and insight synthesis.
A degree in a Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or other data- or research-centric field.

SKILLS AND EXPERIENCE (DESIRED):

Experience with online research tools, video editing and/or benchmark research methods. Experience with UserTesting is strongly desirable.
Experience with productivity tool research on mobile devices (phones and tablets for both iOS and android devices)
Experience and demonstrated skill with qualitative usability methods, including observing, understanding, and synthesizing human behavior into insights, and driving the voice of the customer in product development.


The target hiring compensation range for this role is $48.04 to $53.38 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.