Patient Access Representative Lead
2 days ago
$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Job Summary: Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into a electronic medical record.
Location: 800 E 28th St, Minneapolis, MN 55407
Primary Responsibilities:
Greets and welcomes patients in person
Collects demographic and insurance information
Checks in and interviews patients to complete the registration process
Obtains signatures from patients as needed
Directs patients to their appointment or procedure
May assist in scheduling add-on appointments
Documents any issues and resolutions in electronic medical record
Resolve claim issues or registration errors on patient accounts and in assigned work queues
Uses resources, tools and procedures to complete registration for complex accounts
Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
Obtains cost information and explains information to patient if necessary
Collects on patient financial obligations
Handles complex questions as needed
Screening and approve patients for financial assistance programs, and financial counsel as needed
Provides technical or functional direction for employees
Assists patients in completion of request for information forms and submits to appropriate department
Provide customer service for inbound and outbound telephone calls
Collaborates with leaders to ensure the team operations are staffed and working effectively and coordinates the workflow among the employees
Identifies and brings forward trends to leadership related to daily site activities
Exhibits behaviors and expectations that are consistent with leadership roles
Completes Quality Audits as assigned per department guidelines
Participates in the orientation and training of employees and provides feedback to leadership
Will participate in on-call rotation as defined by site
Assists and supports team in all roles
Other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
Must be 18 years or older
2+ years of revenue cycle experience in a healthcare/hospital setting
2+ years of customer service experience
Intermediate level of proficiency with Microsoft Office products
Ability to work 40 hours/week, starting between 8 - 9:00am Monday - Friday
Preferred Qualifications:
Epic experience
Experience with electronic medical records
Physical Demands
Consistent walking, standing, bending, turning, etc.
Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently
**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED
-
Client and Patient Service Representative
1 week ago
Circle Pines, United States Summit Orthopedics Full timeDescription At Minnesota Occupational Health (MOH) our mission in treating and managing work injuries is to help injured workers remain mobile, active and productive. Be part of an organization that offers an exciting, dynamic, fast-paced environment with a patient mix that changes day to day and Staff members feel respected and find a strong sense of...
-
Patient Services Representative Float
1 week ago
Circle Pines, United States Advent Full timeFor the last 20 years, ADVENT has been blazing a new trail in the sleep and sinus world. We believe our patients and team come first and are passionate about improving health care and creating memorable experiences. You can be proud of the work you do and will be surrounded by a team that is positive and supportive. We encourage you to ask questions and use...
-
Customer Service Representative
2 weeks ago
Circle Pines, United States Vireo Health LLC Full timeWho we are Here at Vireo Health, Inc. ("Vireo") our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 500 dedicated employees creating best-in-class cannabis products and customer experiences.Vireo is proud to have one of the most diverseworkforces in...
-
Patient Services Representative
1 week ago
Circle Pines, United States i-Health Inc Full timeDescription The Patient Services Representative is responsible for patient registration and check-in as well as clinical support duties. This is a part-time position working Tuesday and Thursday between the hours of 4:30 pm - 8:00 pm and every other Friday between the hours of 4:30 pm - 8:00 pm. This role will be based out of our Blaine Urgent Care. A $1,500...
-
Area Representative
4 months ago
Circle Pines, United States Fellowship of Christian Athletes Full timeJob Description The Representative works with the Director and Advisory Team to fulfill the FCA Vision, pursue the FCA Mission and live the FCA Values by implementing the ministry plan for the assigned area. In the FCA Sports Environments, the Representative ensures there is a consistent approach to discipleshipmaking disciples who make disciples. The...
-
Area Representative
3 weeks ago
Circle Pines, Minnesota, United States Fellowship of Christian Athletes Full timeJob DescriptionThe Representative will work closely with the Director and Advisory Team to fulfill the FCA Vision, pursue the FCA Mission, and live the FCA Values by implementing the ministry plan for the assigned area. In the FCA Sports Environments, the Representative will ensure a consistent approach to discipleship, making disciples who make disciples....
-
Area Representative
4 weeks ago
Circle Pines, Minnesota, United States Fellowship of Christian Athletes Full time{"title": "Area Representative", "content": "Ministry OverviewFellowship of Christian Athletes (FCA) is a non-profit organization that seeks to spread the Gospel and disciple athletes in their faith. As an Area Representative, you will play a vital role in advancing the FCA mission in your assigned area of responsibility.Key ResponsibilitiesMinisterial...
-
Customer Service Representative
4 weeks ago
Circle Pines, Minnesota, United States Northern Wholesale Supply Full timeJob Summary:Northern Wholesale Supply is a leading supplier of RV and marine parts and accessories throughout the Upper Midwest. We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Desk representative.Key Responsibilities:Greet customers in a personalized, friendly, and inviting manner, ensuring a positive...
-
Patient Services Coordinator
1 week ago
Circle Pines, Minnesota, United States i-Health Inc Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at i-Health Inc. This part-time position will be based out of our Blaine Urgent Care location and will require the ability to work independently with minimal supervision.Key ResponsibilitiesGreet and register patients, collecting necessary...
-
Patient Care Patient Care Tech
7 days ago
Circle Pines, United States HealthCare Support Full timeHealthCare Support is actively seeking a Travel Dialysis Technician to fill an opening in Blaine, MN for a 13-week assignment.Benefits of this Travel Dialysis Technician with HealthCare Support: Immediate enrollment in Health Insurance Dental Insurance Life Insurance Employee Assistance Program (EAP) Access to open investment accounts Licensure and...
-
Patient Care Patient Care Tech
2 weeks ago
Circle Pines, United States HealthCare Support Full timeHealthCare Support is actively seeking a Travel Dialysis Technician to fill an opening in Blaine, MN for a 13-week assignment. Benefits of this Travel Dialysis Technician with HealthCare Support: Immediate enrollment in Health Insurance Dental Insurance Life Insurance Employee Assistance Program (EAP) Access to open investment accounts Licensure and...
-
Customer Service Representative
4 weeks ago
Circle Pines, Minnesota, United States Northern Wholesale Supply Full timeAt Northern Wholesale Supply, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Desk representative. This role is responsible for providing exceptional customer service to our clients, ensuring that orders are accurate and complete, and maintaining a secure and organized warehouse environment.Key...
-
Customer Service Representative
3 weeks ago
Circle Pines, Minnesota, United States Caliber Collision Centers Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Caliber Collision Centers. As a key member of our service center, you will be responsible for providing exceptional customer service to internal and external customers, monitoring work volume, and coordinating with rental car and tow companies to ensure seamless...
-
Pharmacist - Patient Care Specialist
3 weeks ago
Circle Pines, Minnesota, United States CVS Health Full timeJob SummaryCVS Health is seeking a highly skilled and compassionate Staff Pharmacist to join our team. As a key member of our pharmacy team, you will play a critical role in delivering exceptional patient care and promoting a culture of excellence within our organization.Key ResponsibilitiesProvide expert clinical guidance and support to patients,...
-
Customer Service Representative
1 month ago
Circle Pines, Minnesota, United States Clean Earth Holdings Full timeJob SummaryClean Earth Holdings is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our customer experience team, you will be responsible for managing and identifying customer needs, responding to a high volume of communication, and navigating multiple systems to take appropriate action for...
-
Customer Service Representative
3 weeks ago
Circle Pines, Minnesota, United States Northern Wholesale Supply Full timeCustomer Service Desk RoleNorthern Wholesale Supply is a leading supplier of RV and marine parts and accessories throughout the Upper Midwest. We are proud to offer products from top-rated vendors from around the globe as well as maintaining our own brands.Key Responsibilities:Greet customers in a personalized, friendly, and inviting manner.Accurately select...
-
Area Representative
4 weeks ago
Circle Pines, Minnesota, United States Fellowship of Christian Athletes Full timeAbout the RoleFellowship of Christian Athletes (FCA) is seeking a highly motivated and spiritually gifted Area Representative to join our team. As a key member of our ministry, you will play a vital role in fulfilling our mission to see the world transformed by Jesus Christ through the influence of coaches and athletes.Key ResponsibilitiesMinisterial Duties:...
-
Customer Service Representative
4 weeks ago
Circle Pines, Minnesota, United States Clean Earth Holdings Full timeJob DescriptionAt Clean Earth Holdings, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer experience team, you will play a critical role in ensuring the satisfaction of our clients by providing exceptional service and support.Key Responsibilities:Manage and identify customer needs while...
-
Customer Service Representative
3 weeks ago
Circle Pines, Minnesota, United States Clean Earth Holdings Full timeJob SummaryClean Earth Holdings is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer experience team, you will be responsible for managing and identifying customer needs, responding to a high volume of communication, and navigating multiple systems to take appropriate action for resolution.Key...
-
Custom Fabrication Lead
3 weeks ago
Circle Pines, United States Randstad USA Full timeJob DescriptionJob DescriptionDo you have custom fabrication experience? Have you had experience leading a team?Randstad has partnered with a custom manufacturer that is looking for a reliable and skilled employee to join their growing team! This is a long term, contract-to-hire opportunity in Circle Pines, MN. Come join a team that takes pride in their work...