Operations Manager

4 weeks ago

Syracuse, United States Hertz Full time

Salary = $59,000/yr
The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.
The Airport Operations Manager helps to provide overall leadership to non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations.  The Airport Operations Manager may lead a brand or a function and all brands, depending on the size of the location. 
The key responsibilities and accountabilities for the Airport Operations Manager are:
 

Responsible for daily operations, fleet availability, and revenue generation for his or her assigned function
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive, where applicable
Manages the airport and assigned locations/geographic areas when the General Manager is not present
Participates in the recruiting process, as required
Provides management with various updates and indicators as requested
Remains current on all administrative duties according to company policy

Educational Background: 
High School Diploma required
Bachelor’s Degree preferred
Professional Experience: 
1-3 Years prior experience of customer service or operations, according to specific job duties
Experience in car rental, hospitality, or tourism a plus
Results orientation
Ability to direct and motivate teams
Ability to work effectively with Senior leaders
Knowledge:

Customer service resolution practices
Excellent communication techniques
People management and leadership capability
Sales Management/Coaching ability
Operations Management

Skills:

Highly organized
Ability to solve problems independently
Working knowledge of Microsoft office suite.
Time Management skills
Customer service aptitude - Ability to address and resolve customer service issues
Excellent oral and written communication skills

Competencies:

Personal Accountability
Effective Communication
Demonstrates Initiative
Passion for Customer Service & Stakeholder Success
Trust & Integrity
Adaptable and Flexible 

Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential, Power your Passion Below are a few perks and discounts:

Up to 40% off the base rate of any standard Hertz rental   
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

 

US EEO STATEMENT 

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. 


Individuals are encouraged to apply for positions because of the characteristics that make them unique. 


EOE, including disability/veteran

  • Operations Manager

    2 months ago

    Syracuse, United States Hertz Full time

    Salary = $59,000/yr The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport location to ensure maximum performance through superior...

  • Operations Manager

    4 weeks ago

    Syracuse, United States Hertz Full time

    Salary = $59,000/yr The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport location to ensure maximum performance through superior...

  • Senior Operations Manager

    3 weeks ago

    Syracuse, United States CPS Recruitment Full time

    Senior Operations Manager (90-140K)The Senior Operations Manager will optimize company operations, collaborating with department heads to achieve customer satisfaction and financial goals.This is an excellent opportunity that allows for continued career growth to become a Division Manager.Overview:Leading Product and Service Manufacturer.Excellent benefits:...

  • Logistics Operations Manager

    4 weeks ago

    Syracuse, New York, United States J.B. Hunt Transport Full time

    Job Summary:This role is responsible for managing the daily warehouse operations, ensuring the timely and accurate processing of goods to customers and/or vendors, and maintaining a safe and reliable environment.The ideal candidate will have excellent communication skills, be able to work effectively in a team, and have a strong attention to detail.Key...

  • Senior Operations Manager

    2 months ago

    Syracuse, United States CPS Recruitment Full time

    Senior Operations Manager (120-140K)The Senior Operations Manager will optimize company operations, collaborating with department heads to achieve customer satisfaction and financial goals.This is an excellent opportunity that allows for continued career growth to become a Division Manager.Overview:Leading Product and Service Manufacturer.Excellent benefits:...

  • Distribution Operations Manager

    4 weeks ago

    Syracuse, New York, United States J.B. Hunt Full time

    Job Summary:This position oversees the daily operations of the warehouse, ensuring timely and accurate processing of goods to customers and/or vendors. The Distribution Coordinator II will manage warehouse resources, maintain a safe and reliable environment, and work with internal and external contacts to ensure accurate management, routing, and delivery of...

  • Logistics Operations Manager

    4 weeks ago

    Syracuse, New York, United States J.B. Hunt Transport Full time

    Job Summary:This role is responsible for managing the daily warehouse operations, ensuring the timely and accurate processing of goods to customers and/or vendors, and maintaining a safe and reliable environment.The ideal candidate will have excellent communication skills, be able to work effectively with internal and external contacts, and have a strong...

  • Director Operations Manager

    1 month ago

    Syracuse, New York, United States Eaton Full time

    Job Title: Director OperationsEaton's Global Energy Infrastructure Solutions (GEIS) North America Division is seeking a Director Operations to lead part of the operations function, covering multiple sites within our division. This role will be based in either Syracuse, NY or St Louis, MO.Key Responsibilities:Develop and implement disciplined processes and...

  • Restaurant Operations Manager

    4 days ago

    Syracuse, New York, United States Gecko Hospitality Full time

    Gecko Hospitality offers a unique opportunity for a skilled Restaurant General Manager to lead our Syracuse, NY location. As the head of daily operations, you will be responsible for ensuring guest satisfaction and desired restaurant outcomes.We offer a competitive salary of $60,000 - $62,000, based on experience, along with performance-based bonuses and a...

  • Pharmacy Operations Manager

    4 weeks ago

    Syracuse, New York, United States Walgreens Full time

    Job Description:As a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience. This role requires a strong leader who can manage a team of pharmacy technicians and cashiers, while also maintaining a high level of customer...

  • Warehouse Operations Manager

    1 month ago

    Syracuse, New York, United States United Auto Supply Inc Full time

    Warehouse Floor ManagerUnited Auto Supply Inc is seeking a motivated and experienced Warehouse Floor Manager to join our team at our MAIN DISTRIBUTION CENTER in Syracuse, NY.We offer a fully integrated computer system that tracks all parts with barcode scanners, ensuring accuracy and minimizing downtime. This enables us to guarantee a steady workflow to...

  • Transportation Operations Manager

    3 weeks ago

    Syracuse, New York, United States Syracuse University Full time

    About UsSyracuse University is a leading institution in higher education, committed to academic excellence and innovative research.Job OverviewWe are seeking an experienced Transportation Operations Manager to join our team in the Parking & Transportation Services department. This role will oversee the coordination of transportation services, ensuring the...

  • Site Operations Manager

    4 weeks ago

    Syracuse, New York, United States Amentum Full time

    Job SummaryWe are seeking a highly skilled and experienced Site Supervisor to join our team at Amentum. As a Site Supervisor, you will be responsible for the overall operational aspects of an assigned Applicant Support Center (ASC) location.Key ResponsibilitiesSupervise staff consisting of Biometrics Technician(s), Receptionist, and/or Tiger Team BTs, if...

  • Store Operations Manager

    1 month ago

    Syracuse, New York, United States Original Grain Full time

    Job Title: General ManagerOriginal Grain is seeking a highly skilled and customer-focused General Manager to lead our retail operations. As a key member of our team, you will be responsible for overseeing daily store activities, ensuring exceptional customer service, and driving business growth.Key Responsibilities:Customer Service: Deliver outstanding...

  • Facilities Operations Manager

    1 month ago

    Syracuse, New York, United States Southern Glazer's Wine & Spirits Full time

    Job OverviewSouthern Glazer's Wine & Spirits is seeking a highly skilled Facilities Manager to oversee the implementation and maintenance of automated warehouse systems. As a key member of our team, you will be responsible for ensuring the smooth operation of our warehouse facilities and supervising a team of maintenance workers.Key ResponsibilitiesImplement...

  • Production Operations Manager

    4 weeks ago

    Syracuse, New York, United States LUXOTTICA OF AMERICA INC Full time

    Job SummaryAs a Production Operations Manager at LUXOTTICA OF AMERICA INC, you will be responsible for the technical management, supervision, and control of industrial production processes. This role requires a strong leader who can monitor workflow in production areas, maintain a continual follow-up program to ensure adherence to procedures, and monitor...

  • Production Operations Manager

    4 weeks ago

    Syracuse, New York, United States EssilorLuxottica Full time

    Job SummaryEssilorLuxottica is seeking a skilled Production Operations Manager to oversee the technical management, supervision, and control of industrial production processes. This role is responsible for ensuring adherence to procedures, monitoring quality, and providing direction to production teams.Key ResponsibilitiesMonitor workflow in production areas...

  • Restaurant Operations Manager

    1 month ago

    Syracuse, New York, United States Gecko Hospitality Full time

    Unlock Your Potential as a Restaurant General ManagerWe are seeking a highly skilled and motivated Restaurant General Manager to lead our team in Syracuse, NY. As a key member of our management team, you will be responsible for driving sales growth, improving profitability, and delivering exceptional customer service.Key Responsibilities:Oversee daily...

  • Food Service Operations Manager

    4 weeks ago

    Syracuse, New York, United States Trinity Services Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Food Service Director to oversee the daily operations of our food service department. The ideal candidate will have a strong background in food service management, excellent leadership skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesPlan, direct, and...

  • Soleply Store Operations Manager

    3 weeks ago

    Syracuse, New York, United States Soleply Full time

    Store Manager Job DescriptionSoleply is seeking a highly skilled and experienced Store Manager to lead our sneaker store team. As a Store Manager at Soleply, you will be responsible for overseeing the daily operations of our store, ensuring excellent customer service, and driving sales growth.Main Responsibilities:Team Management:Hire, train, and mentor a...