Maintenance - Service Technician

Morgan Properties Job Description
Job Title: Service TechnicianFLSA Status: Non-exemptReports To: Service ManagerPrepared By: Human ResourcesDepartment: Property MaintenancePrepared Date: February 2006Updated: September 2012
Summary:The Service Technician reports to the Service Manager as well as the Property Manager and is responsible for ensuring that the physical aspect of the apartment community meets company standards and applicable laws. Diagnose problems and makes repairs in areas such as HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural and appliance.
Essential Job Duties:



Ability to commit to a 24 hour on call schedule established by the Manager. While on call, must respond by telephone within 15 minutes and begin repair work within 30 minutes of determining emergency situation. Overtime may be required as needed.
Must be available on notice in the event of snow and ice and other on-site emergencies. Position requires snow removal, shoveling and salting.
Make-ready vacant units as required including trash removal, repairs, cleaning carpets, etc.
Responsible for maintaining grounds and common areas including picking up trash, sweeping sidewalks/driveways, watering trees & shrubs, cleaning offices, hallways, restrooms, lounge areas, stairways, pool area, etc.
Repair concrete, molding, masonry, roof, broken glass, tile, carpet, screens, garbage disposal, fixture and fencing if and when required.
Perform work order/service requests within 24 hours of initial call.
Perform repairs on items such as appliances, fixtures, switches, outlets circuits etc.
Carry out preventative maintenance by performing 'tests', on all property equipment (to include electrical, plumbing and heating) and listen for unusual sounds from equipment, detect malfunction and discuss machine operation variation with supervisor or other maintenance workers to diagnose problem or repair on machine.
Mount, install and maintain all fire extinguisher and smoke detectors.
Assist in inspection of property.
Be familiar with the location of gas and water meter cut off, all apartment cut off and sewer clean outs.
Test all lock doors and key sets.
Paint interior and exterior.
Be able to work as a team and independently and help others both at the site and other sites and be flexible in transferring to other local regional sites if required.
Responsible for daily clean up of Maintenance Shop and assist in maintenance of maintenance materials and supplies.
Attentive and cautious with regards to the overall security of the property, keeping all keys, including master keys, in your watchful possession never to be handed to any unauthorized person including vendors and contractors.
Ability to report and give account of any incidents occurring on the site to the Property Manager and Service Manager.
Responsible for bringing tools to utilize on site for maintenance repairs.



Non Essential Job Duties:



Other duties as assigned



Competencies:To perform the job successfully, an individual should demonstrate the following competencies:



Customer Service - Responds to requests for service and assistance.
Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
Quantity - Completes work in timely manner.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; uses equipment and materials properly.
Attendance/Punctuality - Is consistently at work and on time and keeps appointments with residents.



Supervisory Responsibilities:This job has no supervisory responsibilities.
Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations:Valid drivers’ license along with good driving record and auto insurance is required. Personal vehicle required.
Language Skills:Ability to read, comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information on a one-on-one basis to residents, prospective residents and other co-workers.
Mathematical Skills:Basic math skills - ability to add, subtract, multiply, divide, perimeter, and area.
Reasoning Ability:Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with dissatisfied residents and communicate effectively in a clear and concise manner.
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to reach with hands and arms. Medium to heavy work requiring prolonged or repeated standing, walking, climbing, stooping, kneeling, crouching and lifting to a maximum of 100 lbs. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee must be able to work in hot and cold environments both in and outdoors. The noise level in the work environment is usually moderate.
Employee Acknowledgment:I, _____________ do hereby understand my responsibilities as set forth in the above mentioned job description for ________________ and do hereby agree to perform the essential functions of this position with or without reasonable accommodation.
I further understand that my responsibilities in this position are subject to change at any given time during my employment with Morgan Properties, and I am willing to accept any new responsibilities given to me at that time.
I also understand that my failure to comply with or perform any of the above mentioned items on the job description could result in immediate dismissal from this position and could be grounds for termination from the Company.
Agrees and accepts this _____ day of ______________.
Employee Name: _______________________________
Employee Signature: _______________________________
Morgan Properties Representative Date
 
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Get To Know Us:
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 350 apartment communities and over 95,000 units located in 20 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.