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Solutions Architect

3 months ago

New York, United States Simon Data Full time

 

About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

Simon Data is a data-first customer experience orchestration platform, designed to disrupt the marketing technology and marketing cloud category. Simon’s platform empowers businesses to use enterprise-scale data and machine learning to power customer communications across every channel. Our unique approach allows brands to develop one-to-one relationships with their customers without building a bespoke in-house data infrastructure.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

Associate Solutions Architects are primarily responsible for integrating and onboarding new customers, onboarding existing customers to new product offerings, and providing product/domain expertise to the broader Client Delivery team to help bring our customer’s most complex use cases to life.  In this role you are responsible for a portfolio of accounts in partnership with dedicated Client Solutions Managers (CSM), providing the first line of responsive support that clients can rely on for their day-to-day needs. You are encouraged to develop and maintain a deep understanding of their clients’ data and marketing workflows, enabling them to support clients in building useful audiences and datasets to power dynamic and targeted customer experiences. You are critical to the long-term success of our customers as you’ll be advising them on the best ways to integrate Simon to their existing martech stack and orchestrate their highest value campaigns. We’re looking for process-oriented people, who enjoy working in a fast-paced environment, and who love learning. 

What You’ll Do


Support technical aspects of customer onboarding to ensure Simon customers get value from the product as quickly as possible
Work with customer marketing, product, and engineering teams to advise them on how Simon will fit into their marketing and data stack
Translate customer use cases into workflows in Simon
Diagnose challenges at the intersection of data and marketing facing CMOs, CTOs and VP-level leaders at F1000s and high-growth companies
Work closely with Simon Data’s sales, client success, engineering and product teams to help shape product vision and deployment strategy
Triage tactical client service requests and raise to CSMs or the Engineering Team where appropriate
Convey the voice of customers to a product and engineering team that is passionate about quality, staying ahead of the curve, teamwork, and supporting customer objectives


Qualifications


3+ years of professional work experience (preferably a background in solutions architecture, sales engineering, or SaaS implementation)
Ability to work independently to deliver outcomes, and collaborate with and across teams
Strong business acumen, ability to strategically partner with clients
Knowledge with complex data models and mapping business needs to technical needs and vice versa
SQL expertise; extra for any similar relevant programming languages
Familiarity with API’s, web/mobile sdks, and related technologies
Understanding of cloud data warehouses and the CDP space with a preference for Snowflake experience
Results-oriented strategic thinker who is able to thrive in an unstructured and fast-paced environment
Intellectually curious and a problem solver
Superior emotional intelligence and communication skills
Ability to quickly absorb and comprehend the ever-changing landscape of data and marketing technology (prior knowledge a plus)
Superior presentation skills and the ability to think on your feet
Bachelor's Degree (Computer Science, Data Analytics, or other technical degree preferred)


Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.