Shift Supervisor
3 months ago
Description
Job Overview
Shift supervisors will provide and oversee on-site trauma-informed social service deliveryat city sanctuary hotels throughout New York City. Working cooperatively with hotel operations and security staff, shift supervisors will welcome and engage migrant and asylum-seeking single adults, families with children, or adult families (without children). Supervisors will manage daily social service operations and provide on the ground support and supervision for community associates who are responsible for completing culturally sensitive assessments and making referrals.
Responsibilities
Shift supervisors will have teams of 3 to 6 community associates and are responsible for varied tasks including, but not limited to, the following:
Overseeing social services operations and seamless transitions from one shift to the next
Supervising and supporting community associates, including reviewing completed assessments
Ensuring that community associate staff provide culturally sensitive, trauma- informed services
Ensuring appropriate staff coverage and monitoring attendance
Intervening in crises and counseling clients as needed
Planning and troubleshooting with operations and security staff
Coordinating interpretation and translation services
Providing coverage for community associate staff as needed
Meeting with operations and security staff for planning and site management
Managing and documenting incidents
Managing and updating rosters and attendance
Requirements
Bachelor’s degree or two years of relevant social services experience with people who are vulnerable and have experienced significant trauma
Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services
Excellent verbal and written communication skills
Ability to learn quickly and problem-solve under pressure and within prescribed timelines
Strong organizational and leadership skills
Ability to work independently and manage a team
Working knowledge of immigration laws and procedures
Strong understanding of child development, child welfare, and education requirements
Preferred Qualifications
Master’s degree in social work or other human services field + two years of relevant experience working with people who enter the U.S. seeking asylum
Fluent in English and Spanish (written and spoken)
2+ years of experience supervising social services staff in the delivery of culturally sensitive, trauma-informed services
Solid understanding of immigration laws, regulations, procedures, and benefits/entitlements
Experience working on-site in a congregate housing setting
Experience working with the Homeless Services
Schedule:
Full-time during the day, evening, or overnight shifts
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.
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