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Customer Service Coordinator
1 month ago
A Penske Service Scheduler is responsible for coordinating preventative maintenance requests, scheduling outside repairs, and planning shop work. This role is based at the Penske facility in Swedesboro, NJ, and requires a 3rd shift schedule from 10PM to 6:30AM.
Key Responsibilities:
- Develop daily and weekly workforce plans to meet customer needs and maximize productivity.
- Communicate with customers regarding maintenance updates, schedule changes, and billing concerns.
- Ensure all Penske Rental units are maintained and prepared for customers.
- Coordinate with vendors to ensure quality and adherence to schedule for outside work.
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
Requirements:
- 2 years of customer service experience required.
- At least 1 year of hands-on mechanical experience required.
- 2 years of supervisory experience preferred.
- High School diploma or equivalent required.
- Associates Degree, Technical School Degree, or Bachelors Degree preferred.
About Penske:
Penske is a premier global transportation provider delivering essential and innovative transportation, logistics, and technology services. We are driven by a dedication to excellence and a commitment to customer success.
