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Claims Associate
3 months ago
Why USAA?We have an important mission: serving the members of the military community and their families. Our Associate Property Claims Adjuster role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you Our comprehensive, fully paid training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently.
Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Relocation assistance is not available for this position.
We are currently seeking dedicated professionals to work in our Phoenix office for future claims adjuster opportunities in 2024 . We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.
As an Associate Claims Contact Center representative you'll work within guidelines to investigate, evaluate, negotiate, and adjust low complexity property i nsurance claims presented by or against our members. You will focus on initial contact of property First Notice of Loss (FNOL) claims and respond to status inquiries from various parties. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. Acquire and apply basic knowledge of property insurance coverage to document First Notice of Loss claims by obtaining relevant information for effective claim investigation. Sets up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.
Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.
Apply strong time and call management skills in assisting members with insurance needs.
Support workload surges and catastrophe operations during designated catastrophic events.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, fax and email to process information for claims
Ability to prioritize and multi-task while navigating through multiple business applications in a fast-paced team environment
Acquire an insurance adjuster license and applicable state registrations within 90 days of hire (USAA provides study materials and the training environment to assist you with the licensing exam)
US military experience through military service or a military spouse/domestic partner
Bachelor’s degree
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
