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Medical Data Advisor
3 months ago
Why USAA?At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. As a dedicated Quality Assurance Advisor I, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to partners and recommend the best course of action for success.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. Relocation assistance is not available for this position.
Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy.
Develops, recommends, implements, and monitors, materials and events to meet quality requirements.
Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products.
Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs.
Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.
Bachelor’s degree; 4 or more years progressive operations or process experience in the financial services, insurance, or relevant industry
~ Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a results and production oriented attitude.
~ US military experience through military service or a military spouse/domestic partner
At least 2 years of experience in Bank Financial Crimes including, but not limited to Fraud Detection, Investigations, or Recovery Operations (Excluding Fraud Call Center), Regulation E/Z Disputes, Anti-Money Laundering (AML)
Experience identifying, measuring, monitoring, and controlling existing and emerging risks related to Fraud, AML and/or Regulation E/Z Disputes
Proficient knowledge providing mentorship in design, assessment, implementation, and/or moderately sophisticated quality assurance/control programs, practices, and policies
Professional experience identifying and evaluating quality standards, measurements, and process improvement opportunities, ensuring alignment with internal and regulatory requirements
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
