Director of User Experience

2 weeks ago

Tampa FL, United States USAA Full time

Why USAA?At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We are looking for a Director, Agile Product Management. Digital Acquisition – Leads the digital experiences across Storefront (public/private .com website) and Sales Applications. Works closely with Product, Marketing, Design, Legal, Risk and Compliance to bring digital experiences to market and achieve production targets. Will build and lead a new team that will develop repeatable patterns and integrate with other parts of the enterprise to empower the Digital Acquisition Product Vertical teams. Champion and build audience management and personalization to be deployed across Card, Deposit, Lending etc. Leads a team who is responsible for delivering solutions for Bank product(s) using Agile methodologies that will enable the business to achieve business results and customer value. Partners with and engages senior leaders/stakeholders to ensure product being delivered is aligning to the Bank’s objectives and the overall business strategy. Applies strong business and/or technical acumen to enable the team(s) within the Bank to achieve their goals. Ensures all work is completed within all regulatory and compliance policies and processes.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. Relocation assistance is not available for this position.

Leads an agile team(s) assigned to developing solutions for implementing the Bank’s business objectives aligned to the department and company strategy.
Responsible for crafting and implementing policies and processes for delivering agile methodologies that will meet business results and are aligned to strategic business objectives and required outcomes. empowers teams within the Bank to deliver business outcomes against their OKRs.
Manages project assignments and prioritization of work for Agile teams.
Makes data driven decisions as needed related to funding and resource allocation.
Ensure assigned Bank projects are completed within financial regulatory and compliance policies and that risk issues identified are mitigated as required.
Applies expert knowledge and removes escalated impediments to the team’s success and assists in conflict resolution, issue and dependency management.
Coordinates, coaches, supports and guide leaders and teams in Agile principles, values and practices.
Maintains stakeholders informed of project status to include Senior Leaders. Builds and oversees a team dedicated to excellence through recruiting, developing, retaining, coaching, guiding, performance management and managerial activities.
Has full management responsibility for some members of the Agile team, e.g., Product Owner from their own business area, including responsibilities for hiring, firing, development and providing input on compensation decisions.

Bachelor’s degree; 8+ years’ experience in product development, process improvement, project delivery, or business/requirements analysis to include 2+ years of that experience within a financial services organization.
~Experience in marketing, strategy, digital, process, or user experience design within a financial organization.
~ Agile Scrum best practices and experienced being a product owner for a scrum team
~ Knowledge and experience of multiple technical software delivery methodologies such as Agile, and SAFe.
~ Experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
~ Experience in analyzing business requirements to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements.
~ Comprehensive experience in applicable banking regulatory and compliance policies.


Experience with Digital Sales & Product as a Leader/Coach
Adobe Experience – Analytics, AEM, Target, Audience Manager
Digital Strategy – developing a vision and roadmap aligned with the LOB to drive joint success
Agile – Scaled/SAFe
Experience with multiple Digital Banking platforms, such as Credit Card, Debit Card, Lending, Deposits, Payments, other
Tying user experiences to business strategy – art of the possible with technology and business acumen to assess viability based on effort and return.
US military experience through military service or a military spouse/domestic partner

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • User Experience Designer

    2 months ago

    Tampa, United States Motion Recruitment Full time

    As a Senior UX Designer youll be contributing and leading the design of our digital products. Working in concert with Product and Engineering partners and UX Research colleagues, youll be applying your extensive skills and experience to create high quality designs in all stages of the UX design process - including ideation, wireframing, prototyping, and...

  • Regional Director

    1 month ago

    Tampa, United States The Learning Experience - Odessa Full time

    Job DescriptionJob DescriptionOverview:We are seeking a dynamic and experienced individual to join our team as a Regional Director for our daycare centers. As a Regional Director, you will be responsible for overseeing the operational and administrative functions of multiple daycare centers within your assigned region. This position offers an exciting...

  • Regional Director

    3 months ago

    Tampa, United States The Learning Experience - Odessa Full time

    Job DescriptionJob DescriptionOverview:We are seeking a dynamic and experienced individual to join our team as a Regional Director for our daycare centers. As a Regional Director, you will be responsible for overseeing the operational and administrative functions of multiple daycare centers within your assigned region. This position offers an exciting...

  • Enterprise Director Client Experience

    1 month ago

    Tampa, United States Exela Technologies Full time

    About the Role:As the Director of Service Delivery, you will be responsible for overseeing the end-to-end delivery of services to our clients, ensuring high levels of customer satisfaction and operational excellence. You will lead a team of service delivery managers and specialists, setting strategic objectives, implementing best practices, and driving...

  • Enterprise Director Client Experience

    1 month ago

    Tampa, United States Exela Technologies Full time

    About the Role:As the Director of Service Delivery, you will be responsible for overseeing the end-to-end delivery of services to our clients, ensuring high levels of customer satisfaction and operational excellence. You will lead a team of service delivery managers and specialists, setting strategic objectives, implementing best practices, and driving...

  • IT Support

    3 months ago

    Tampa, United States Axiom Technologies Full time

    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users...

  • Director Of Accounting

    3 months ago

    Tampa, United States Acclaim Recruiters Full time

    Job DescriptionJob DescriptionJob Title: Director of AccountingLocation: Corporate HQ, Tampa, FLIndustry: Domestic Freight CompanySalary: NegotiableJob Description:We are seeking a highly skilled and experienced Director of Accounting to lead our financial department. The ideal candidate will be responsible for overseeing all accounting operations, ensuring...

  • Director, Academic Advising

    2 months ago

    Tampa, United States University of Tampa Full time

    If you are a current University of Tampa student, please search for and apply to student jobs here via Workday. Job applications for current students will not be considered if submitted through the external career center. Position Details The Office of Academic Advising at The University of Tampa has an opening for a Director of Academic Advising. The...

  • Director, Global UXUI Experience Design

    3 days ago

    Orlando, FL, United States Universal Orlando Full time

    Job DescriptionUniversal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll...

  • Director, Product Management

    2 days ago

    Tampa, Florida, United States Mastercard Full time

    Job DescriptionJob Title: Director, Product Management - T&E Corporate CardJob Summary:We are seeking a seasoned product management professional to lead our T&E corporate card product. As a Director, Product Management, you will be responsible for delivering best-in-class T&E card services and value proposition to meet the needs of corporate travelers and...

  • Director of BioInformatics

    2 months ago

    Tampa, Florida, United States Tampa General Hospital Full time

    Job DescriptionDirector of BioInformatics YX)DescriptionDepartment ProfileTGH Information Technologies invests over $100 million annually on technology and services. Over 75 percent of the department's team members hold professional certification in technology and IT-related functions. Tampa General has earned numerous awards for health information...

  • Director of BioInformatics

    2 months ago

    Tampa, United States Tampa General Hospital Full time

    Job Description Director of BioInformatics - (230003YX) Description Department Profile TGH Information Technologies invests over $100 million annually on technology and services. Over 75 percent of the department’s team members hold professional certification in technology and IT-related functions. Tampa General has earned numerous awards for health...

  • Sales Director

    1 week ago

    Tampa, United States Best Centers of America Holdings LLC Full time

    Job DescriptionJob DescriptionBEST Health System (BHS) is seeking a dynamic and strategic Sales Director to lead our Business Development team across the United States. The Sales Director will be responsible for overseeing the performance of Business Development Managers, conducting financial analyses of ASC and clinic agreements, and ensuring the successful...

  • Wellness Director

    3 days ago

    Tampa, United States Volante of Pinellas Park Full time

    MUST be a licensed nurse with Director of Wellness experience in an assisted living community.Find out if this opportunity is a good fit by reading all of the information that follows below.We are looking for a Wellness Director to join our team! You will play a crucial role in shaping the health and happiness of our residents while enjoying a fulfilling and...

  • EPC Project Director

    2 months ago

    Tampa, Florida, United States Black & Veatch Family of Companies Full time

    Together, we own our company, our future, and our shared success. As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of...

  • Program Director

    3 days ago

    Tampa, Florida, United States Tampa Bay Academy of Hope Full time

    Job OpportunityWe are seeking a highly skilled and experienced professional to fill the role of Program Director at Tampa Bay Academy of Hope. This is a full-time position that requires strong leadership and management skills, as well as a passion for youth development and education.Key ResponsibilitiesAdministrative OversightProvide daily administrative...

  • Community Director

    4 weeks ago

    Tampa, United States Blue Roc Premier Family of Companies Full time $55,000 - $65,000

    Job DescriptionJob DescriptionCommunity DirectorBlue Roc Premier is actively searching for a seasoned and skilled Community Director to become a valuable addition to our team. We prioritize the growth and development of our staff, offering an outstanding training program aimed at cultivating strong leadership abilities in you. Your daily...

  • Director, Sports Marketing And Promotions

    1 month ago

    Tampa, Florida, United States University of Tampa Full time

    Director, Sports Marketing And Promotions R Tampa If you are a current University of Tampa student, please search for and apply to student jobs here via Workday. Job applications for current students will not be considered if submitted through the external career center. Position Details The Athletic Department at The University of Tampa has an...

  • Digital Acquisition Product Management Director

    5 days ago

    Tampa, Florida, United States USAA Full time

    About the RoleUSAA is seeking a seasoned Director, Agile Product Management - Digital Acquisition to lead the development of digital experiences across our storefront and sales applications. As a key member of our team, you will work closely with product, marketing, design, legal, risk, and compliance teams to bring digital experiences to market and achieve...

  • Senior Director, Finance and Administration

    3 months ago

    Tampa, United States IAPAC Full time

    Job DescriptionJob DescriptionSalary: 85,000.00The Senior Director of Finance and Administration has primary responsibility for the accounting functions of an international professional medical association. These accounting functions include but are not limited to the generation of consolidated financial statements, budget preparation and monitoring,...