Education Manager
2 weeks ago
This position is part of the RE+ Events / Solar Energy Trade Shows (SETS) Education team, which is responsible for conference program development and delivery at all RE+ Event conferences and trade shows. As part of an agile team, the Education Manager will be responsible for the creation, delivery, and continuous improvement of compelling adult education and professional development programs that meet the business, networking, and professional development goals of renewable energy industry attendees.
The Education Manager is an experienced, mature, consensus-builder, to work with internal team members, and external stakeholders, partners, and vendors on a daily basis to deliver exceptional customer service and professional programming for our attendees. The manager demonstrates: high levels of organization, experience in coordinating the development of educational programming for adult learners, an understanding of how to implement strategic goals, and previous experience managing abstract submissions and speaker management databases. The manager supports the organizational goals by serving as the education department’s point of contact for international programs to our partner organizations, as such, experience with non-profit/association organizations and success supporting a diverse roster of subject matter experts and partners is a must.
The Manager, Education will be responsible for the following:
- Managing numerous RE+ education programs including, but not limited to RE+’s international portfolio, select regional events, and RE+. Tasks include session and presentation development, speaker management and communications, Partner management and coordination, conference website development and updates, collecting session data, and other projects, as necessary.
- Implementing educational programing including: working with various international trade associations and partners in developing educational content; working with the staff of SEIA and SEPA to support content development committees; outlining session topics; facilitating the creation of session descriptions; inviting and tracking speakers; coordinating and facilitating session planning calls; onsite oversight of sessions, speakers and poster presenters; assistance with program evaluations both externally and internally.
- Developing outstanding, customer-focused relationships with speakers, partners and attendees as demonstrated by an ability to accept situations as they are, respond creatively, listen actively, and apply best practices to determine solutions.
- Supporting the Senior Director of Education and SEIA / SEPA staff to encourage an effective relationship-driven, communication-centered process, including participating in weekly calls.
- Working with operations, sales, marketing, and external vendors to ensure seamless program development and execution.
- Supporting the Senior Director of Education with strategic planning and with committee development and processes.
- Effectively maintaining our speaker database (Cadmium), and the development and delivery of processes and procedures that meet and exceed SETS standards.
- Serves as relationship owner and resident expert of Cadmium and ensures that all products are needed and being used efficiently.
- Providing accurate and timely reporting.
- Working with the Education team to evaluate and recommend continuous improvements.
- Other duties as requested.
Experience & Competencies:
- Bachelor’s degree and more than five-years of experience developing conference and ‘hands on’ programing for adult learners in a non-profit organizational environment, or seven plus years combined equivalent of work experience and education, required.
- Understanding of scientific program/content design, including peer-review and session formation.
- Success with building commitment and engagement with volunteer thought leaders.
- Familiarity with association/non-profit business models.
- Comprehension of, and commitment to, adult education best practices.
- Confidence to ask questions, proactively seek out opportunities, and willingness to learn and look for ways to improve processes to achieve greater efficiency during all phases of planning.
- Experience prioritizing, organizing and tracking details, taking initiative, effectively managing deadlines and multiple priorities.
- Commitment to strong relationships and quality service to internal team members, external partners and stakeholders; for example, taking the time to understand their objectives so that client and attendee expectations can be exceeded.
- Accomplished problem solver with analytical skills. Ability to prioritize both in-the-office and on-site functions despite interruptions.
- Demonstrated ability to communicate clearly, concisely, and effectively to express information in both written and oral context with internal customers, attendees, team members, and vendors.
- Intermediate skill level in Microsoft Excel, PowerPoint and Word.
Preferred Qualifications and Experience
- Professional designation (i.e., CMP), or advanced degree.
- Association/non-profit management, event, or program development experience, client relationship management a plus. Experience with event marketing, sales, business development, and/or operational tasks including market development, attendee acquisition, research, outreach, content development, analysis, etc.
- Experience with Cadmium will be given preference.
- Experience with strategic planning process for all meetings and events to ensure continual improvement and quality customer service.
- Bilingual in English/Spanish is a highly preferred.
Job Conditions
- SETS is a virtual-first office. Physical office option in Arlington, VA. Full time telework is our standard with intermittent in-person gatherings.
- Some travel (10%) and non-traditional work hours (i.e., after hours, weekends, and holidays) required.
- Must be able to lift and carry a minimum of 40 pounds and to physically participate in the movement, set-up, and storage of event related items/materials.
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