Manager of Retention Operations and Data

1 month ago

Washington, United States The American Institute of Architects Full time

The American Institute of Architects (AIA)
 AIA will provide you with the opportunity to advocate for the value of architecture and give architects and design professionals the resources they need to do their best work. The collective voice of architects is essential and our work drives positive change through the power of design.  
 

Each one of us at AIA is a leader committed to demonstrating our mission and values and designing a better future for our country and planet. Even in times of change, AIA’s values remain constant:
 

  • We stand for equity and human rights
  • We stand for architecture that strengthens our communities
  • We stand for a sustainable future
  • We stand for protecting communities from the impacts of climate change
  • We stand for economic opportunity
  • We stand for investing in the future
  • We speak up, and policymakers listen

The American Institute of Architects, as part of the global community, is building a culture of equity, diversity, and inclusion within the profession of architecture to create a better built environment for all. Achieving this vision has a direct impact on the relevance of the profession of architecture and the world's prosperity, health, and future.

Job Summary

Reporting to the Director of Membership Retention and Engagement, the Manager of Retention Operations and Data will play a key role in enhancing member retention and engagement through data-driven insights into AIA membership trends and analysis. This individual will manage membership data reporting and utilize analytics to inform strategic decisions, focusing on solutions that facilitate member recruitment, retention, engagement, and research. The responsibilities also include overseeing the distribution of invoices and sales orders related to the Membership dues portfolio, ensuring accuracy, and supporting an annual revenue target of $57 million. The incumbent will collaborate with various teams to streamline processes, analyze membership trends, and develop engagement campaigns based on data insights. This role requires maintaining service delivery to AIA members and customers even during inclement weather or extraordinary circumstances through teleworking, if possible.

The Manager of Retention Operations and Data will support membership retention efforts, manage renewal messaging distribution, and assist with invoicing and sales order production. Additionally, they will produce and share routine and ad hoc reports, craft sophisticated membership acquisition and retention strategies, and collaborate with internal teams to optimize processes and analyze membership metrics. 

The ideal candidate must possess strong communication skills, attention to detail, problem-solving abilities, and proficiency in Excel and Fonteva or Salesforce reporting. This position requires a minimum of 5 years of experience in membership development and data analysis roles.

  • Intermediate or expert facility with Excel required.
  • Experience with Fonteva or Salesforce reporting required.
  • Excellent verbal and written communication, and presentation skills.
  • Strong attention to detail in working with databases, tables/figures, and data reports.
  • Ability to prioritize, plan, solve problems, and carry out responsibilities independently.
  • Demonstrated ability to make sound decisions and judgment calls to resolve membership and/or processing issues.
  • Some college preferred with minimum 5 years of experience in membership development and data analysis roles, ideally within an association or similar organization.

Travel Requirements:                                        N/A

 

 Work Location:                                              100% Remote/*Hybrid from the Washington DC metro area 

                                                                              


 *All AIA employees in the DC metro area are currently working remotely during our office renovation. Employees in the DC Metro area will return to a hybrid work environment in the newly renovated office at the completion of the renovation in Spring 2025.

 

 An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability, in accordance with the applicable law.

 

 

PandoLogic. Category:Customer Service, Keywords:Retention Manager, Location:Washington, DC-20006

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