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Commercial Client Service Representative

3 months ago

Albany, United States Alera Group Full time

 

Provide support for the acquisition, maintenance and retention of clients through sound risk selection, classification, acceptance, modification and/or rejection in all assigned commercial lines of business. Work independently or with little supervision to meet daily client needs.


Responsibilites:

  • Professionally, courteously and efficiently service the commercial insurance needs of assigned clients. This includes all aspects of client service (except claims), marketing and placing coverages with our insurance markets and handling the day-to-day work and paper flow necessary to accomplish this responsibility.
  • Continually analyze existing client coverage needs, upgrade and change when appropriate, (as well as solicit additional coverages from assigned clients) to achieve the goal of servicing total commercial insurance client account.
  • In cooperation with the Sales Department, professionally and completely analyze the current commercial insurance policies, risk exposures and coverage needs of acceptable new client prospects, offer appropriate coverage change recommendations, prepare and communicate  overage/cost proposals to achieve objective of marketing, placing and servicing this business.
  •  Observe and follow all currently implemented systems, procedures and guidelines established by our insurance markets, the Commercial Lines Department and the Agency and those systems, procedures and guidelines that may be implemented in the future.
  •  Meet all individual quantitative and qualitative goals and objectives established by the Commercial Lines Department Manager and/or Agency Management.
  • Perform any other duties, jobs and projects at the Department Manager's or Agency Management's request, such as development of new procedures and training Commercial Lines Technical Assistants.
  • Work closely with the Commercial Lines Technical Assistants to ensure quick and efficient processing of all items.
  • Work closely with Sr. Commercial Lines Client Service Representatives for cross training as well as obtaining more industry knowledge.
  • Travel to other locations for training.
  • Provide back-up for CSR’s as the need arises.
  • Advises, consults and coordinates with Producers, Commercial Lines Department Manager, and other departments (accounting).
  • Provide high level of job performance including exceeding service objectives for new business, renewals and changes of coverage.

Qualifications:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


Intellectual

 

1. Job knowledge / industry knowledge
2. Analytical
3. Problem solving
4. Technical skills


Interpersonal
1. Customer service oriented
2. Interpersonal relations
3. Oral & written communications
4. Team work

 

Organization
1. Ethics
2. Cost consciousness
3. Organizational support


Self-Management
1. Adaptability
2. Dependability
3. Initiative
4. Innovation
5. Judgment
6. Positive Attitude
7. Professionalism
8. Prioritizing
9. Quality of work

 

EDUCATION and/or EXPERIENCE:

1. Minimum of 2 years of insurance agency or company experience and high school diploma or
2. Minimum of 1 year of insurance agency or company experience and 2 year college degree.
3. Continuous professional educational seminars relating to commercial line coverages
4. Working knowledge of the coverages, rules, regulations, cancellation restrictions and state requirements in the assigned book of business.
5. Ability to work independently or in teams with good organizational skills and initiative.

 

COMPUTER & SOFTWARE SKILLS: While performing the duties of this job the employee must use a computer and work with the software including but not limited to - MS "Windows", MS "Excel", MS "Word", MS “PowerPoint”, MS "Internet Explorer", TAM “The Agency Manager”


CERTIFICATES, LICENSES, REGISTRATIONS:
1. Brokers License required.
2.  Insurance designation recommended.

 


PHYSICAL DEMANDS: The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the
essential functions.


Sit approximately greater than 2/3
Stand approximately less than 1/3
Work at computer 2/3
Lift 10lbs over 2/3 of time
Lift 25 lbs under 1/3
Lift 50 lbs under 1/3
Close vision capabilities
Ability to adjust focus


WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities
to perform the essential functions.


No exposure to special conditions outside of a normal office environment.


The work environment noise level is equivalent to approximately quiet / moderate noise.


We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more.

 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

 

 

Job Type: Full-time

Hybrid

Starting Compensation: $60,0000

PandoLogic. Category:Customer Service, Keywords:Customer Service Representative, Location:Albany, NY-12210